Beyond Residential LLC

The company can only be rated as horrible and a complete waste of time and money. Historically I want to talk about the property, its 2,200 square foot house in East Cobb in what has been reported as the best public schools in the state (Walton HS, Dickerson MS, and Sope Creek ES). I started renting the property myself back in March of 2003, over the course of 10 years I had 3 renters and when the house was in show condition I would typically have the house rented in 30 days or less. Property Managers, over the course of 9 months I had 4 different property managers. During the management of the property I felt like there was very little activity toward the key goal of finding and placing a tenant into the property for the entire 9 months the property was never rented even though there were people that were interested in renting the property (more on this later). The only thing Beyond Residential seemed interested in was performing repairs / maintenance while it's unfounded I had the impression that placement wasn't a priority but they consistently were asking for repairs and doing maintenance which is of course and expense to myself. Interested parties, towards the end of my experience with Beyond Residential I encountered ~3 interested parties. One was a movie company interested in using the property as a shoot location, I approved and never heard back from Beyond Residental on this opportunity. The second was supposedly a signed renter who had a move in date but nothing ever happened...meaning they didn't move in and Beyond Residential never contacted me to explain the situation. Ultimately the 2nd interested party send me a letter explaining to me lack of communications and unprofessionalism they experienced when dealing with Beyond Residential the impression that the left was that Beyond Residential took their deposit money and then told them the property was unavailable. I'm not sure if that rental prospect had gotten their money back or the authenticity of the sequence of events but it just further solidified that Beyond Residential didn't seem to be doing a very good job at their core function. The 3rd interested party was a family that called me directly, they had driven by the property (daily) called Beyond Residential for weeks and never got a response they then looked up the owner on the county property tax site, found my phone number and called me directly inquiring about the property. At this point I was fed up and i contacted Beyond Residential. to talk about terminating my contract...shame on me. Inside of the contract was a condition that states "Owner or Broker may terminate this Agreement ?without cause?with fifteen (15) days? written notice and a termination fee of 8% per month of the requested maximum market rent for the number of months property has been vacant." Wow! So basically if Beyond Residential does NOTHING (which is essentially what happened) and if the home owner decides to cancel the contract Beyond Residential wanted me to pay them 8% of the stated maximum market rent requested by me. So in essence they wanted me to pay them an additional $942 for cancelling a contract after they failed to place a single renter in property over ~9 month period of time. I was floored and in addition that that I wasn't going to take it because at the time I had this letter from the 2nd prospect laying out all the bad experiences and I had the 3rd prospect providing me details about the lack of follow through, I told Beyond Residential that I has zero plans on paying the field because I felt like they had mismanaged the property and ultimately Beyond Residential relented and let me out of the contract. Beyond Residential confiscated the funds in the maintenance account and failed to return the garage door openers. Home Owner & Renter beware! The structure of the contract provides them with little incentive to do anything, they get maintenance fees, repair fees, cancellation fees and if they actually in the off chance rent the house they get fees there. Don't look at any other reviews which one should provide you with all you need to know on order to move on to a better organization. Below is the BBB link for them, I personally never filed a complaint so this is from other folks besides myself, I also believe the last complaint is http://www.bbb.org/atlanta/business-reviews/property-management/beyond-residential-in-acworth-ga-27499808

Unprofessional at best. Delayed rent payments and they only cared about getting a tenant in. I got stuck with tenants that ruined my home to the tune of $4500 and had horrible credit.

This property management company is substandard at best. Payments Over the past year I've gone from receiving rent payments 2 weeks after the tenant submitted them to now having to wait 40+ days to receive the previous months payment. When I question why payments were received promptly the year before I'm given a picture process flow with average dates where it's never stated what changed in the process. My tenants pay on time but Beyond has stopped delivering payments even remotely close to a decent delivery. I shouldn't have to wait over a month to get the prior month's rent payment. Property Managers I've been with beyond for 18 months and I've been assigned 5 different property managers. I can sympathize with turn over but that's new manager every 2-3 months. There's clearly something wrong internally if people don't stay in their job longer than 3 months. Upper management Joshua is good to work with but Thomas is condescending and rude. Property Oversight I receive regular complaints from my neighbors on the condition of the property and have to bring it to Beyond's attention. I have had 2 decent managers during my time with Beyond, but truthfully it's been a painful experience. I'm counting down the days until my agreement with them expires. Please save yourself the headaches and don't use this company.

We started working with them in March. We have only received 1 rent payment since then, its now July 9th. We haven't received the rent from May or June yet, even thought the contract states that they would draw and disperse the rental funds to us on the 10th and 25th of the month. It took 49 days for us to receive rent for April and now its been 66 days and we haven't received any more rental funds (for May and June). There is no way I would have signed a contract with them if I had known the way they disperse their funds was so chaotic. It is really concerning because I don't know when my money will be coming in. The quality of the company as far as taking care of the tenants needs is good, however, they have been horrible in getting the rent funds to us. I would not recommend this company to anyone else.

First 7 months company was very responsive and sent owners draw no later than the 18th of the Month. Last three months payments have been very late due to their "new process". I have been a property owner for over 15 years and have never had to wait so long to receive MY MONEY, and technology has only made it easier to move money around. So what is the problem? I got an e-mail from a manager on Tuesday 17 June saying he would UPS me my May owners draw (paid by the tenant on 3 May) and I still have not received the check on 21 June. (called the manager and sent an e-mail on Friday asking for a tracking number and still no response). Hope Beyond Residential is able to see their "New Process' is not responsive to their costumers needs and fixes the problem. I would use them again if they are able to fix their payment process to be more responsive. UPDATE 26 JUN 14 - Check was reveived UPS on 24 JUN. (Tenant paid on 3 May) UPDATE 12 AUG 14 - Consider carefully ? After less than 1 year, 4 different property managers, receiving owners draws 4 times over 30 days after renters paid, Beyond Residential assigned rights of our management agreement to another firm with less than 2 days notice. Looking forward to working with a more costumer oriented firm.

Member of Beyond Residential's management company for the last 6 months, since February-2014 my review is similar to the others regarding owner draw and I can attest to the absolutely unnecessary delay in tenant's payment being disbursed in a timely manner. They use third-party management software from a provider called Propertyware and have a broker bank acting on their behalf for collection and payments. Just to be completely clear, this falls very short. It is true, the management agreement explains that owner draws will occur on one of two days throughout the month (either the 10th or the 25th). So to put this into perspective, if you have a tenant that pays on the 1st (rent due on the 1st), it is very possible to not see a payment until 30+ days later and I'm taking your own banks hold time out of the equation. This has been my experience for the last three (3) months and I am still waiting to see my owner's disbursement for April-2014 (37 days and counting). In fact, looking on their owner management website, I can see a total of two months rent (April's and May) sitting in my account balance, waiting to be disbursed. There are reviews talking about the process creation they have provided to owners (such as myself) that explain their owner draw process. THIS SHOULDN'T BE NEEDED. The fact, that you have numerous owner complaints about the unnecessary delay, either as a result of the software or third-party used, and you had to create a process flowchat to explain it, perhaps you should re-think the model. If this status quo continues, my business will be taken elsewhere. I am having to put too much effort into tracking my money whereabouts. ===== 2014-05-13 UPDATE ===== In order for an accurate review, I wanted to provide an update. I finally received April's payment today (43 days after rent was due/paid (April 1st). In parallel, Beyond Residential's Management reached out to me and made a change to the point of contact for my property. They even offered a stop-gap measure to help expedite the delivery of April's disbursement. I was more interested in solving this issues longer term, so they made (and are continuing to work on some changes). We will continue to see how the current and upcoming months pan out. ===== 2014-06-10 UPDATE ===== Today I received May's payment (41 days after rent was paid (May 1st)). They did make a change to management (one of the founders) is now "managing" the property, reached out to us, and expressed his business had expressed growth pains so they would rethink about processes and business operations; however, that has not been reflected by the apparent unnecessary delay in rent disbursement. ===== 2014-07-07 UPDATE ===== I received June's payment (36 days after rent was paid (I subtracted a day for July-4). Still waiting on process changes, so far the new management seems ineffectual. I had downgraded the Responsiveness from C to D due to the non-change in payment processing as hoped by new management. ===== 2014-08-02 UPDATE ===== They sold my account to another local company, Title One Management (also based in Kennesaw, GA), so they depleted funds and transferred management authority to them beginning Aug-01. Therefore, I received July's payment on 30-July (29 days after rent was paid). Since I was sold without any communication, there overall rating has been downgraded from C to D. In the end: They cycle through too many property managers, it's a dysfunctional operating environment, and the owners claim their vast years of experience, but all I can say is they aren't quality years of experience. Good luck owners!

For the past 3 months, Beyond Residential did not make rent deposits to me (the property owner) in a timely fashion. Beyond Residential collected tenant rent payments by the 3rd of each month, but took multiple weeks to pay me. I had to make two mortgage payments (out of my pocket) prior to receiving any rental pay from this company. They forced me to wait on my payments even though the tenant paid them on time! For example, I received February payment on April 10, 2014. This was a check they claimed to mail, but was lost in the mail. March e-payment was cleared in my account on April 8, 2014. I'm still waiting on my April rent payment. In fact, I just received an email stating that it can take 10+ days to receive the check they processed on the 25th. What banking system is this? Until recently, I was able to pay my mortgage on time with my rent check. I can not continue to provide their cash flow. It's like they hold your rent checks until the last possible moment to TRY to remain within the terms of the contract. I have contacted them multiple times to inform them of the situation. They respond with explanations that make little sense and require a lot of faith. All I want is to be paid in a TIMELY FASHION. Especially, when they collect payment from the tenant by their on-time deadline of the 3rd of each month. Beyond residential makes multiple excuses. There was an accounting error. A check was lost in the mail. They confused me with another client. Regardless, I live in Texas and expect to receive rent payments in time to make my mortgage payment by the 15th. I use a property management company because I don't have time to deal with the property. They have clearly fallen short of my expectation!

I've been working with this company for some time in order to set up management for our rental in GA. We wanted management only, not tenant placement services. They claim to offer management only but they point blank refuse to alter their "standard management agreement" in any way even thought the agreement states quite explicitly that they have the sole right to place a tenant and strictly prohibits the owner from showing or advertising the property for rent. I feel they have really wasted my time since they falsely advertise "management only" services but then refuse to provide an agreement for management only. Also annoyed at the fees they charge. I'm not sure what the management fee gets you other than monthly rental collection, but you have to pay for absolutely anything else that they do with regard to your property, and they even charge $250 to the tenant's security deposit! Talk about making money on both sides! If you want to retain the option to find your own tenant, don't waste your time with this company, and even if you don't mind forking over a month's rent to have them find a tenant, be wary of all the extra hidden costs.

Beyond Residential was always very professional and responsive. They communicated well throughout the lease period and made sure to follow through and close the loop on everything. They always provided solid advice and are extremely knowledgeable in the industry. Although, the manager that oversaw the property had changed, the new manager(s) were found to be equally capable and the level of service was not disrupted and did not change.

don't waste your time with this company.

Beyond Residential is amazing. We have a property in GA, while we are in WA, and hired out a company to manage it for us... For 6 months we struggled with the first company. Too many people were involved, they weren't prompt with responses to our requests, work that was supposedly completed was in fact not, it was awful!! We were very skeptical in hiring another agency, however Beyond Residential has been wonderful. They are very prompt with responses.. If they are going to take some time getting back to you, they let you know so you aren't just waiting. Their service fees are very reasonable, and any work that needs to be done to the property, they try and find the best price for you. Thomas is our manager and he is excellent at just checking in and making sure things are going smoothly. Also, the professionalism that the company holds is amazing. E-mailes, phone calls, documentations, e-signing.. It is great. They are intuned with todays times and with all their clients.

My home was first shown by Beyond Residential in January and was rented with 2 weeks.The agent was very knowledgable of my property. She kept me informed of any activity and of any changes she thought needed to be made to pricing. I will refer my friends to Beyond Residential.

When going through personal matters, I needed to move quick to find a reliable company to handle all aspects of renting & managing my home. Beyond Residential was quick to respond - same day and were very professional, willing to answer my long list of concerns and questions while making me feel important. We spent an hour on the phone and they never once rushed me. This is part of why I choose Beyond Residential. The fees are a little higher then another company I looked into. Yet, after talking with Katie and hearing all the features tenants will receive, owners get, and the marketing capabilities - it made perfect sense... you get what you pay for. We were able to get all paperwork and documents completed & signed same day, wish was a nice sign for me. They were able to get my property listed within two weeks. It would have been sooner, but I had items left behind and had a few things I wanted to do before I allowed it to be shown. They let me know their expectations which I knew would let my home stand out - and it did. Being in the mortgage industry I know how hard the profession can be and I applaud them for being able to make me feel like their only client, something must companies have a hard time achieving. I have already referred 2 co-workers and a family member to Beyond Residential simply based on their professionalism and drive to be the best in customer service.

They never seemed like they wanted to do the work, and eventually they quit altogether. They were not very customer oriented.

This company really tries to get your business and they seemed anxious to rent my house, however, please note that if you do not have your house fully prepared or ?rent ready? they will charge you to visit your house. I live out of state and my house was not up to their rent standards, unbeknownst to me, and they brought over a prospective tenant without first checking to see if in fact it was ?rent ready?. Much to my embarrassment, and theirs, it was not ?rent ready?. I was therefore charged for a ?visit? I would expect that a rental company would first check out a house before bringing over prospective tenants, especially since the owners were out of state. Upon their actions I have since given up on renting my retirement home and have sold the house and left the state of Georgia completely.

Leasing a property (especially from out of state) can be an excruciatingly painful process. I'm so glad I found Beyond Residential. They put me at ease and really handled all of the details. They were courteous, responsive and respectful. They were able to find a tenant within 2-3 weeks of posting my property online, which was so greatly appreciated (this is probably the single most important thing a property management company can do for you). In this respect I give them an A+. Sometimes I felt they could have communicated a bit more to keep me in the loop, but they were always responsive when I reached out with questions. While they aren't cheap, I found their costs to be completely fair. Property Management is a pricey endeavor and this was no exception but I feel like Beyond Residential earned every penny I spent with them and then some. I did find their vendor they use for repairs to be a bit pricier than I was expecting but that would be my only real complaint. I felt very confident with them and was more than pleased with the services I received (a new tenant 2 weeks after posting is amazing in my book!). I will definitely be using them again.

I have been very pleased. The owners manage everything personally, unlike others, and they are very hands on. They have alot of experience, and provide a higher quality of management, even down to the mintue details. They are always available by phone. Also, they do an excellent job of managing the rehab process if you need to get your property rent ready.

My husband and I were quite reluctant to rent our townhome, being new to the whole process and fearful due to all the horror stories we had heard. In November of 2011, I contacted several management companies to get some idea of where to start. In all, I spoke with three companies, and Beyond Residential was the most impressive by far. Josh Kinney was extremely patient, answering every question I had. The Friday before Thanksgiving, he even came over to our house and sat down with us for about an hour and a half, taking us step by step through the entire process. He never seemed hurried or inconvenienced in any way, and made us feel confident in the company's abilities to manage our home effectively. It turned out that we had some friends who decided to rent from us at the last minute, so although our home is currently managed by Beyond Residential, we did not need to use them for listing services this time around. I am, however, quite confident that should they need to list the home when the lease is up, they will take care of that aspect just as professionally as they have conducted business with us thus far. Highly, highly recommend!

Josh Kinney and his team have been nothing but helpful and the supreme level of customer service I have received from them is refreshing! Josh has spent many hours on the phone and in email answering all of my questions, and always makes me feel like I have all of his attention and efforts (I feel like their only customer despite all their others!). Everyone I have spoken with in the office has been nothing but professional and kind. I have never seen a company so responsive, quick, and thorough in their responses, and have already recommended them to others after working with them for only 2 weeks. Josh has even helped us by giving much needed advice about working with our current tenant that we are managing on our own so we can smoothly turn the property over to Beyond Residential. Every item/task that they have promised to complete has been done, and done well the first time, which is hard to find these days in a company. Also, their prices are very fair, logical, and are clearly detailed. They were the only management company that I spoke to that made me feel like if I wanted to be involved in decisions/details concerning my property I definitely would be, but could take as many of these details off my plate as I wanted and just tell them to handle it (which I love)! My husband and I managed a property in the Acworth area on our own for 2 years and were miserable! Before now, we had thought about using a management company for our property and spoke with Josh for hours at that time. We were trying to save $$$ and decided to try it again ourselves, which was a disaster, but I was so impressed with Josh at the time that I saved his informaton (THANK GOD!) in case we ever wanted to go with a management company. This lease term, we decided after constant headaches of trying to do it ourselves to go with a management company, and Beyond Residential was our clear choice. Josh happily welcomed us with open arms spent hours (again) with us answering all of our questions in a kind, honest, and timely manner. Beyond Residential saved us from deciding not to rent it anymore. Thank you! You have been nothing but a true pleasure to work with, and we look forward to working with them!

From the start, Josh and Katrina treated me like I was their top priority. Even though I am located out-of-state, it felt like they were right next door, given their quick response time, complete professionalism and deep knowledge of rental laws and best-practices. One thing that really impressed me was the time they took in answering all my questions about not only the terms of the management contract, but also the time they spent giving me advice about the current tenant that I still had in my property. They went above and beyond what I expected, and truly earned my trust. I know that they are looking out for my best interest as their client, and I am extremely happy to have turned over the very stressful reigns of property management to professionals. I would not hesitate to recommend Beyond Residential to anyone that is looking for a full service property management company, but still with that human, personal touch. Thank you, Beyond Residential, for taking a huge source of stress and anxiety off my plate!! -J. Kang

WAS NOT PLEASE WITH THERE SERVICE. AT ALL WOULD NEVER USE THERE SERVICE....PLEASE BEWARD OF THE CONTACTS.

As a first time homeowner-turning-landlord, I was definitely anxious about renting out my home. Since I was relocating to Virginia, I knew I wanted someone local who could take care of my property. I did some research online and contacted a few companies, including Beyond Residential. Joshua contacted me the same day to let me know about his company. He told me about his team's combined experience, quoted me their fees and was understanding when I told him I was still researching other companies and assured me I could contact them at any time if I wished to proceed with Beyond Residential. I appreciated his friendly demeanor and non-pushy attitude and can say that really helped me to choose his company. An appointment was set up with Thomas to look at my property and go over the specifics. After meeting with Thomas, I knew for sure I wanted to use Beyond Residential to manage my property. I chose to do all the preparations to my own home, with the exception of repairing a cracked window, which Beyond Residential took care of promptly before advertising my home for rent. Although I felt confident my house would rent quickly, even I was surprised that within one week a tenant had been secured. Joshua and Thomas were very diligent in keeping me informed throughout the entire process. I also appreciate that the paperwork is all online, reducing the need for trying to fax or mail numerous forms. The rent is deposited each month directly into my account and a statement is emailed to me, once again eliminating the need for mailing or faxing forms and having the funds directly available to me. Overall, I have been nothing but pleased with Beyond Residential and feel confident knowing that Joshua and Thomas have my back regarding my house in Alpharetta.

FABULOUS. I had never met Josh or Thomas before our initial business meeting to explain their management services. I am truly impressed. I am e-mailed a monthly owner statement (also accessable on-line by password protected site) of how much rent was paid minus the reasonable monthly management fee. The statement balance is direct deposited into the bank account I specified each month, on the date promised. Communication about the renter's satisfaction is provided regularly and from the pre-move in credit and background checks that Beyond ran, I believe I have the most reliable renter ever living in my condo. Hooray! What a relief to have Beyond Residential looking out for me!

It didn't go -- the company never got back to me.

I called twice and left a message with number to call back. But they didn't. If they were busy would have thought they would have the courtesy to call back to inform.