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About us
Additional email - [email protected].
Business highlights
Emergency services offered
14 years of experience
Services we offer
Real estate property management. Marketing. Tenant placement.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.625 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 0% | ||
| 12% | ||
| 16% | ||
| 16% |
Showing 1-25 of 25 reviews
William B.
Jan 2016
The company can only be rated as horrible and a complete waste of time and money.
Historically I want to talk about the property, its 2,200 square foot house in East Cobb in what has been reported as the best public schools in the state (Walton HS, Dickerson MS, and Sope Creek ES). I started renting the property myself back in March of 2003, over the course of 10 years I had 3 renters and when the house was in show condition I would typically have the house rented in 30 days or less.
Property Managers, over the course of 9 months I had 4 different property managers.
During the management of the property I felt like there was very little activity toward the key goal of finding and placing a tenant into the property for the entire 9 months the property was never rented even though there were people that were interested in renting the property (more on this later). The only thing Beyond Residential seemed interested in was performing repairs / maintenance while it's unfounded I had the impression that placement wasn't a priority but they consistently were asking for repairs and doing maintenance which is of course and expense to myself.
Interested parties, towards the end of my experience with Beyond Residential I encountered ~3 interested parties. One was a movie company interested in using the property as a shoot location, I approved and never heard back from Beyond Residental on this opportunity. The second was supposedly a signed renter who had a move in date but nothing ever happened...meaning they didn't move in and Beyond Residential never contacted me to explain the situation. Ultimately the 2nd interested party send me a letter explaining to me lack of communications and unprofessionalism they experienced when dealing with Beyond Residential
the impression that the left was that Beyond Residential took their deposit money and then told them the property was unavailable. I'm not sure if that rental prospect had gotten their money back or the authenticity of the sequence of events but it just further solidified that Beyond Residential didn't seem to be doing a very good job at their core function. The 3rd interested party was a family that called me directly, they had driven by the property (daily) called Beyond Residential for weeks and never got a response they then looked up the owner on the county property tax site, found my phone number and called me directly inquiring about the property.
At this point I was fed up and i contacted Beyond Residential. to talk about terminating my contract...shame on me. Inside of the contract was a condition that states "Owner or Broker may terminate this Agreement ?without cause?with fifteen (15) days? written notice and a termination fee of 8% per month of the requested maximum market rent for the number of months property has been vacant." Wow! So basically if Beyond Residential does NOTHING (which is essentially what happened) and if the home owner decides to cancel the contract Beyond Residential wanted me to pay them 8% of the stated maximum market rent requested by me. So in essence they wanted me to pay them an additional $942 for cancelling a contract after they failed to place a single renter in property over ~9 month period of time. I was floored and in addition that that I wasn't going to take it because at the time I had this letter from the 2nd prospect laying out all the bad experiences and I had the 3rd prospect providing me details about the lack of follow through, I told Beyond Residential that I has zero plans on paying the field because I felt like they had mismanaged the property and ultimately Beyond Residential relented and let me out of the contract.
Beyond Residential confiscated the funds in the maintenance account and failed to return the garage door openers.
Home Owner & Renter beware! The structure of the contract provides them with little incentive to do anything, they get maintenance fees, repair fees, cancellation fees and if they actually in the off chance rent the house they get fees there. Don't look at any other reviews which one should provide you with all you need to know on order to move on to a better organization.
Below is the BBB link for them, I personally never filed a complaint so this is from other folks besides myself, I also believe the last complaint is
http://www.bbb.org/atlanta/business-reviews/property-management/beyond-residential-in-acworth-ga-27499808
Historically I want to talk about the property, its 2,200 square foot house in East Cobb in what has been reported as the best public schools in the state (Walton HS, Dickerson MS, and Sope Creek ES). I started renting the property myself back in March of 2003, over the course of 10 years I had 3 renters and when the house was in show condition I would typically have the house rented in 30 days or less.
Property Managers, over the course of 9 months I had 4 different property managers.
During the management of the property I felt like there was very little activity toward the key goal of finding and placing a tenant into the property for the entire 9 months the property was never rented even though there were people that were interested in renting the property (more on this later). The only thing Beyond Residential seemed interested in was performing repairs / maintenance while it's unfounded I had the impression that placement wasn't a priority but they consistently were asking for repairs and doing maintenance which is of course and expense to myself.
Interested parties, towards the end of my experience with Beyond Residential I encountered ~3 interested parties. One was a movie company interested in using the property as a shoot location, I approved and never heard back from Beyond Residental on this opportunity. The second was supposedly a signed renter who had a move in date but nothing ever happened...meaning they didn't move in and Beyond Residential never contacted me to explain the situation. Ultimately the 2nd interested party send me a letter explaining to me lack of communications and unprofessionalism they experienced when dealing with Beyond Residential
the impression that the left was that Beyond Residential took their deposit money and then told them the property was unavailable. I'm not sure if that rental prospect had gotten their money back or the authenticity of the sequence of events but it just further solidified that Beyond Residential didn't seem to be doing a very good job at their core function. The 3rd interested party was a family that called me directly, they had driven by the property (daily) called Beyond Residential for weeks and never got a response they then looked up the owner on the county property tax site, found my phone number and called me directly inquiring about the property.
At this point I was fed up and i contacted Beyond Residential. to talk about terminating my contract...shame on me. Inside of the contract was a condition that states "Owner or Broker may terminate this Agreement ?without cause?with fifteen (15) days? written notice and a termination fee of 8% per month of the requested maximum market rent for the number of months property has been vacant." Wow! So basically if Beyond Residential does NOTHING (which is essentially what happened) and if the home owner decides to cancel the contract Beyond Residential wanted me to pay them 8% of the stated maximum market rent requested by me. So in essence they wanted me to pay them an additional $942 for cancelling a contract after they failed to place a single renter in property over ~9 month period of time. I was floored and in addition that that I wasn't going to take it because at the time I had this letter from the 2nd prospect laying out all the bad experiences and I had the 3rd prospect providing me details about the lack of follow through, I told Beyond Residential that I has zero plans on paying the field because I felt like they had mismanaged the property and ultimately Beyond Residential relented and let me out of the contract.
Beyond Residential confiscated the funds in the maintenance account and failed to return the garage door openers.
Home Owner & Renter beware! The structure of the contract provides them with little incentive to do anything, they get maintenance fees, repair fees, cancellation fees and if they actually in the off chance rent the house they get fees there. Don't look at any other reviews which one should provide you with all you need to know on order to move on to a better organization.
Below is the BBB link for them, I personally never filed a complaint so this is from other folks besides myself, I also believe the last complaint is
http://www.bbb.org/atlanta/business-reviews/property-management/beyond-residential-in-acworth-ga-27499808
Amy B.
Jul 2015
unknown
Jacqueline C.
Jun 2015
Unprofessional at best. Delayed rent payments and they only cared about getting a tenant in. I got stuck with tenants that ruined my home to the tune of $4500 and had horrible credit.
Jacqueline C.
Jul 2014
This property management company is substandard at best. Payments Over the past year I've gone from receiving rent payments 2 weeks after the tenant submitted them to now having to wait 40+ days to receive the previous months payment. When I question why payments were received promptly the year before I'm given a picture process flow with average dates where it's never stated what changed in the process. My tenants pay on time but Beyond has stopped delivering payments even remotely close to a decent delivery. I shouldn't have to wait over a month to get the prior month's rent payment. Property Managers I've been with beyond for 18 months and I've been assigned 5 different property managers. I can sympathize with turn over but that's new manager every 2-3 months. There's clearly something wrong internally if people don't stay in their job longer than 3 months. Upper management Joshua is good to work with but Thomas is condescending and rude. Property Oversight I receive regular complaints from my neighbors on the condition of the property and have to bring it to Beyond's attention. I have had 2 decent managers during my time with Beyond, but truthfully it's been a painful experience. I'm counting down the days until my agreement with them expires. Please save yourself the headaches and don't use this company.
Dale C.
Jul 2014
We started working with them in March. We have only received 1 rent payment since then, its now July 9th. We haven't received the rent from May or June yet, even thought the contract states that they would draw and disperse the rental funds to us on the 10th and 25th of the month. It took 49 days for us to receive rent for April and now its been 66 days and we haven't received any more rental funds (for May and June). There is no way I would have signed a contract with them if I had known the way they disperse their funds was so chaotic. It is really concerning because I don't know when my money will be coming in. The quality of the company as far as taking care of the tenants needs is good, however, they have been horrible in getting the rent funds to us. I would not recommend this company to anyone else.
Response from Beyond Residential LLC
"Hello, Our records show that June 25th draw was deposited to your account yesterday. Please let us know if this is not the case."
Stephanie W.
Jun 2014
unknown
Response from Beyond Residential LLC
"Hello Member, It saddens us you to read this. With all reviews, it is best readers receive the full story from both sides. Your new “rep” is actually the broker and one of the founding partners at Beyond Residential. He has been in the industry for almost 15 years. In respect to the quote for HVAC work, you stated your husband was able to do it cheaper because he is in the HVAC business. This would be correct; he would be able to get parts and labor for next to nothing. Using a company the prices do vary. Just like if your go to Samsung directly for a TV, it will be cheaper than going to Best Buy for the same TV. I am happy to resend the quote which lists the company's name on the top of the estimate. We can only use vendors who are set up with our firm and have the proper insurance and workmen’s compensation policy in place. If you choose to use a vendor of your choosing, we can not manage them and this liability rests solely on you. You are able to use them and you did. (This also took three weeks to complete, leaving the tenant with no AC during the spring/summer season. This was 3 weeks too long.) Beyond Residential also had to float over $2,000 for 40+ days of invoices. Including but not limited to: Eviction costs from a tenant we did not place, balance owed on the make ready, and maintenance repairs. Numerous emails were sent directly from your “rep” and our system also sends emails daily when money is owed. It was told to us in the middle of June you would pay these bills at the end of the month. Beyond Residential allowed this. Your “rep”, also in the interest of customer service, drove over 1 hour and 25 minutes in traffic because of an accident and waited in line for 40 minutes at Georgia Power to power at one of your homes. This task falls outside the scope of our agreement, but was completed on our behalf as we strive to provide quality service. While not all of your experiences were reviewed, I do believe this review is based solely on he $500 expense (per your agreement) you had to pay a few days ago for Beyond Residential covering the above expenses."
Matthew F.
Jun 2014
First 7 months company was very responsive and sent owners draw no later than the 18th of the Month. Last three months payments have been very late due to their "new process". I have been a property owner for over 15 years and have never had to wait so long to receive MY MONEY, and technology has only made it easier to move money around. So what is the problem? I got an e-mail from a manager on Tuesday 17 June saying he would UPS me my May owners draw (paid by the tenant on 3 May) and I still have not received the check on 21 June. (called the manager and sent an e-mail on Friday asking for a tracking number and still no response).
Hope Beyond Residential is able to see their "New Process' is not responsive to their costumers needs and fixes the problem.
I would use them again if they are able to fix their payment process to be more responsive.
UPDATE 26 JUN 14 - Check was reveived UPS on 24 JUN. (Tenant paid on 3 May)
UPDATE 12 AUG 14 - Consider carefully ? After less than 1 year, 4 different property managers, receiving owners draws 4 times over 30 days after renters paid, Beyond Residential assigned rights of our management agreement to another firm with less than 2 days notice. Looking forward to working with a more costumer oriented firm.
Response from Beyond Residential LLC
"Hello Member, You were one of 10 out of 300 with this error. Out merchant settings for amounts of money to be sent and exchanged had to be increase which has been done. As you know we were to personally take you check to your bank but your bank is not a local and does not have a branch here in GA. The person to sign all checks is out of the office till Monday as well as your Manager has been out of the office since Wednesday afternoon and returns Monday. At such time your check will be sent via UPS overnight and tracking info forwarded."
Rebecca C.
May 2014
Member of Beyond Residential's management company for the last 6 months, since February-2014 my review is similar to the others regarding owner draw and I can attest to the absolutely unnecessary delay in tenant's payment being disbursed in a timely manner. They use third-party management software from a provider called Propertyware and have a broker bank acting on their behalf for collection and payments. Just to be completely clear, this falls very short. It is true, the management agreement explains that owner draws will occur on one of two days throughout the month (either the 10th or the 25th). So to put this into perspective, if you have a tenant that pays on the 1st (rent due on the 1st), it is very possible to not see a payment until 30+ days later and I'm taking your own banks hold time out of the equation. This has been my experience for the last three (3) months and I am still waiting to see my owner's disbursement for April-2014 (37 days and counting). In fact, looking on their owner management website, I can see a total of two months rent (April's and May) sitting in my account balance, waiting to be disbursed.
There are reviews talking about the process creation they have provided to owners (such as myself) that explain their owner draw process. THIS SHOULDN'T BE NEEDED. The fact, that you have numerous owner complaints about the unnecessary delay, either as a result of the software or third-party used, and you had to create a process flowchat to explain it, perhaps you should re-think the model. If this status quo continues, my business will be taken elsewhere. I am having to put too much effort into tracking my money whereabouts.
===== 2014-05-13 UPDATE =====
In order for an accurate review, I wanted to provide an update. I finally received April's payment today
(43 days after rent was due/paid (April 1st). In parallel, Beyond Residential's Management reached out to me and made a change to the point of contact for my property. They even offered a stop-gap measure to help expedite the delivery of April's disbursement. I was more interested in solving this issues longer term, so they made (and are continuing to work on some changes). We will continue to see how the current and upcoming months pan out.
===== 2014-06-10 UPDATE =====
Today I received May's payment (41 days after rent was paid (May 1st)). They did make a change to management (one of the founders) is now "managing" the property, reached out to us, and expressed his business had expressed growth pains so they would rethink about processes and business operations; however, that has not been reflected by the apparent unnecessary delay in rent disbursement.
===== 2014-07-07 UPDATE =====
I received June's payment (36 days after rent was paid (I subtracted a day for July-4). Still waiting on process changes, so far the new management seems ineffectual. I had downgraded the Responsiveness from C to D due to the non-change in payment processing as hoped by new management.
===== 2014-08-02 UPDATE =====
They sold my account to another local company, Title One Management (also based in Kennesaw, GA), so they depleted funds and transferred management authority to them beginning Aug-01. Therefore, I received July's payment on 30-July (29 days after rent was paid). Since I was sold without any communication, there overall rating has been downgraded from C to D.
In the end:
They cycle through too many property managers, it's a dysfunctional operating environment, and the owners claim their vast years of experience, but all I can say is they aren't quality years of experience. Good luck owners!
There are reviews talking about the process creation they have provided to owners (such as myself) that explain their owner draw process. THIS SHOULDN'T BE NEEDED. The fact, that you have numerous owner complaints about the unnecessary delay, either as a result of the software or third-party used, and you had to create a process flowchat to explain it, perhaps you should re-think the model. If this status quo continues, my business will be taken elsewhere. I am having to put too much effort into tracking my money whereabouts.
===== 2014-05-13 UPDATE =====
In order for an accurate review, I wanted to provide an update. I finally received April's payment today
(43 days after rent was due/paid (April 1st). In parallel, Beyond Residential's Management reached out to me and made a change to the point of contact for my property. They even offered a stop-gap measure to help expedite the delivery of April's disbursement. I was more interested in solving this issues longer term, so they made (and are continuing to work on some changes). We will continue to see how the current and upcoming months pan out.
===== 2014-06-10 UPDATE =====
Today I received May's payment (41 days after rent was paid (May 1st)). They did make a change to management (one of the founders) is now "managing" the property, reached out to us, and expressed his business had expressed growth pains so they would rethink about processes and business operations; however, that has not been reflected by the apparent unnecessary delay in rent disbursement.
===== 2014-07-07 UPDATE =====
I received June's payment (36 days after rent was paid (I subtracted a day for July-4). Still waiting on process changes, so far the new management seems ineffectual. I had downgraded the Responsiveness from C to D due to the non-change in payment processing as hoped by new management.
===== 2014-08-02 UPDATE =====
They sold my account to another local company, Title One Management (also based in Kennesaw, GA), so they depleted funds and transferred management authority to them beginning Aug-01. Therefore, I received July's payment on 30-July (29 days after rent was paid). Since I was sold without any communication, there overall rating has been downgraded from C to D.
In the end:
They cycle through too many property managers, it's a dysfunctional operating environment, and the owners claim their vast years of experience, but all I can say is they aren't quality years of experience. Good luck owners!
Response from Beyond Residential LLC
"Hello Member, Thank you for your review. It looks as though your funds are pending settlement to your account. Once that is shown you have 2 days until the funds are in your account for withdraw. We are happy to issue funds once they clear our account and this happens twice a month. (10th and 25th). While I know receiving money 30 days after the tenant pays is not always feasible for some, we must ensure we issue funds as they are available for withdraw. This is a safety for us and you as well. If you would like to speak to someone above your property manager you may contact myself (Joshua Kinney) and we can talk more in detail about this. I hate you had to come to Angie's List but I also appreciate your honest feedback. We are looking into different solutions to try and speed up the process. We can talk more about this if you wish. Joshua Kinney 404-919-7313"
Edward E.
Apr 2014
For the past 3 months, Beyond Residential did not make rent deposits to me (the property owner) in a timely fashion. Beyond Residential collected tenant rent payments by the 3rd of each month, but took multiple weeks to pay me. I had to make two mortgage payments (out of my pocket) prior to receiving any rental pay from this company. They forced me to wait on my payments even though the tenant paid them on time!
For example, I received February payment on April 10, 2014. This was a check they claimed to mail, but was lost in the mail. March e-payment was cleared in my account on April 8, 2014. I'm still waiting on my April rent payment. In fact, I just received an email stating that it can take 10+ days to receive the check they processed on the 25th. What banking system is this?
Until recently, I was able to pay my mortgage on time with my rent check. I can not continue to provide their cash flow. It's like they hold your rent checks until the last possible moment to TRY to remain within the terms of the contract.
I have contacted them multiple times to inform them of the situation. They respond with explanations that make little sense and require a lot of faith. All I want is to be paid in a TIMELY FASHION. Especially, when they collect payment from the tenant by their on-time deadline of the 3rd of each month.
Beyond residential makes multiple excuses. There was an accounting error. A check was lost in the mail. They confused me with another client. Regardless, I live in Texas and expect to receive rent payments in time to make my mortgage payment by the 15th.
I use a property management company because I don't have time to deal with the property. They have clearly fallen short of my expectation!
For example, I received February payment on April 10, 2014. This was a check they claimed to mail, but was lost in the mail. March e-payment was cleared in my account on April 8, 2014. I'm still waiting on my April rent payment. In fact, I just received an email stating that it can take 10+ days to receive the check they processed on the 25th. What banking system is this?
Until recently, I was able to pay my mortgage on time with my rent check. I can not continue to provide their cash flow. It's like they hold your rent checks until the last possible moment to TRY to remain within the terms of the contract.
I have contacted them multiple times to inform them of the situation. They respond with explanations that make little sense and require a lot of faith. All I want is to be paid in a TIMELY FASHION. Especially, when they collect payment from the tenant by their on-time deadline of the 3rd of each month.
Beyond residential makes multiple excuses. There was an accounting error. A check was lost in the mail. They confused me with another client. Regardless, I live in Texas and expect to receive rent payments in time to make my mortgage payment by the 15th.
I use a property management company because I don't have time to deal with the property. They have clearly fallen short of my expectation!
Response from Beyond Residential LLC
"Dear Member, Thank you for your review. In regards to your management agreement we issued owner draws on the 10th and 25th. If your tenants rent payment does not clear processing and NSF verification before the first draw we will issue on the 2nd draw (the 25th). Each draw takes between 7-10 business days to fully settled into your account provided. Keep in mind we will not and can not issue checks without the funds being settled in our account. We can not cover issuing you money and risking the tenants payment being returned. In February you were issued a paper check due to a processing system error. An owner wide email was sent out informing owners of this. We were issuing hard copy checks unless we heard otherwise. We informed all owners the direct deposit system would be back up that Friday and you had the chance to wait for that. Sadly we did not hear back from you and proceeded with the paper check. When you finally told us 40 days later you wanted to void the check, we did and overnighted you a reissued draw free of charge. Your April rent payment was issued on April 25, 2014 per your contract. In respect to confusing you with another client, that was a simple mistake when asked about the status of your account and was crossed with an owner with a very similar name. This mistake happened and was quickly rectified within seconds. Even though we are parting ways I am glad after a month of you stringing the tenants along that they had to move and not move, then move, then not move, we were finally able to get them renewed for you. They are great tenants and I know you will be able to easily facilitate this yourself."
Wendy H.
Jun 2013
Beyond Residential was always very professional and responsive. They communicated well throughout the lease period and made sure to follow through and close the loop on everything. They always provided solid advice and are extremely knowledgeable in the industry. Although, the manager that oversaw the property had changed, the new manager(s) were found to be equally capable and the level of service was not disrupted and did not change.
Response from Beyond Residential LLC
"Hey Member, Great to hear the kinds words! We appreciate you and value your relationship."
Jennifer S.
Mar 2013
Beyond Residential is amazing. We have a property in GA, while we are in WA, and hired out a company to manage it for us... For 6 months we struggled with the first company. Too many people were involved, they weren't prompt with responses to our requests, work that was supposedly completed was in fact not, it was awful!! We were very skeptical in hiring another agency, however Beyond Residential has been wonderful. They are very prompt with responses.. If they are going to take some time getting back to you, they let you know so you aren't just waiting. Their service fees are very reasonable, and any work that needs to be done to the property, they try and find the best price for you. Thomas is our manager and he is excellent at just checking in and making sure things are going smoothly. Also, the professionalism that the company holds is amazing. E-mailes, phone calls, documentations, e-signing.. It is great. They are intuned with todays times and with all their clients.
Response from Beyond Residential LLC
"Hello Member! Thank you for your kind words! We are glad you have had a pleasant experience with our company and look forward to many years for a partnership!"
Kay H.
Feb 2013
My home was first shown by Beyond Residential in January and was rented with 2 weeks.The agent was very knowledgable of my property. She kept me informed of any activity and of any changes she thought needed to be made to pricing. I will refer my friends to Beyond Residential.
Crystall B.
Feb 2013
When going through personal matters, I needed to move quick to find a reliable company to handle all aspects of renting & managing my home. Beyond Residential was quick to respond - same day and were very professional, willing to answer my long list of concerns and questions while making me feel important. We spent an hour on the phone and they never once rushed me. This is part of why I choose Beyond Residential. The fees are a little higher then another company I looked into. Yet, after talking with Katie and hearing all the features tenants will receive, owners get, and the marketing capabilities - it made perfect sense... you get what you pay for.
We were able to get all paperwork and documents completed & signed same day, wish was a nice sign for me. They were able to get my property listed within two weeks. It would have been sooner, but I had items left behind and had a few things I wanted to do before I allowed it to be shown. They let me know their expectations which I knew would let my home stand out - and it did.
Being in the mortgage industry I know how hard the profession can be and I applaud them for being able to make me feel like their only client, something must companies have a hard time achieving.
I have already referred 2 co-workers and a family member to Beyond Residential simply based on their professionalism and drive to be the best in customer service.
We were able to get all paperwork and documents completed & signed same day, wish was a nice sign for me. They were able to get my property listed within two weeks. It would have been sooner, but I had items left behind and had a few things I wanted to do before I allowed it to be shown. They let me know their expectations which I knew would let my home stand out - and it did.
Being in the mortgage industry I know how hard the profession can be and I applaud them for being able to make me feel like their only client, something must companies have a hard time achieving.
I have already referred 2 co-workers and a family member to Beyond Residential simply based on their professionalism and drive to be the best in customer service.
Response from Beyond Residential LLC
"Hello Member, I know we have told you before but thank you again for your referrals! We are so glad you are happy and look forward to continuing our relationship!"
DAVID B.
Feb 2013
They never seemed like they wanted to do the work, and eventually they quit altogether. They were not very customer oriented.
Steve S.
Feb 2013
This company really tries to get your business and they
seemed anxious to rent my house, however, please note that if you do not have
your house fully prepared or ?rent ready? they will charge you to visit your
house. I live out of state and my house was not up to their rent standards,
unbeknownst to me, and they brought over a prospective tenant without first
checking to see if in fact it was ?rent ready?. Much to my embarrassment, and
theirs, it was not ?rent ready?. I was therefore charged for a ?visit? I would
expect that a rental company would first check out a house before bringing over
prospective tenants, especially since the owners were out of state.
Upon their actions I have since given up on renting my retirement
home and have sold the house and left the state of Georgia completely.
seemed anxious to rent my house, however, please note that if you do not have
your house fully prepared or ?rent ready? they will charge you to visit your
house. I live out of state and my house was not up to their rent standards,
unbeknownst to me, and they brought over a prospective tenant without first
checking to see if in fact it was ?rent ready?. Much to my embarrassment, and
theirs, it was not ?rent ready?. I was therefore charged for a ?visit? I would
expect that a rental company would first check out a house before bringing over
prospective tenants, especially since the owners were out of state.
Upon their actions I have since given up on renting my retirement
home and have sold the house and left the state of Georgia completely.
Response from Beyond Residential LLC
"Hello Member, Thank you for taking the time to write your review. I wand to make sure we are on the same page with situation and how the home was managed as we feel you are leaving out some vital parts of the process that will help others make a better informed decision. September 21, 2012 – Katrina (our associate) emailed you letting you know she placed the home on lock box and asked when the home would be rent ready. You daughter who was living in the home was suppose to handle the process but since noting had been done yet, you were having your own contractor Dan Bishop handle the work that week as emailed on the 23rd of September. September 24, 2012 – Katrina emailed asking if personal furniture would be removed. September 25, 2012 – You replied and asked if it needed to be removed or if we could "go ahead and stat showing until then?". This was obviously still during the make ready process. October 4, 2012 – Katrina followed up to check status of the hone. October 5, 2012 – your email response was and quoted. "Hey Katrina, Is there any way you could go by the house and see if the downstairs area was painted?? The contractor I have has been behind but he said some of his guys were to come by and look at it and put tile downstairs and fix the carpet last Friday. If maybe you could go by and give me an estimate of what you think needs done I would appreciate it. Member" We did not charge our trip charge on this trip as we do for all of out clients to inspect a make ready since Katrina was in the area. October 17, 2012 – After receipt of photos on the condition of the home, we inquired as to why you wished to end our management agreement your email response was the following and quoted. "Hi Katrina, I was lied to by a number of people on the condition of the house and found out the truth by your pictures. We are both devastated you had to show it in that condition and for the time being, it looks like its going to cost us quite a bit more to get it up to renter appropriate levels so we are leaning to cutting our losses and selling the house." After several failed attempts and visits to the property we charged a $85 fee for all the time and man power spent to try and help get your property made ready, when even had our approved vendor quote the make ready so you could make the best decision for your home. I wish we knew you had a problem with the $85 trip charge prior as we would have addressed it with you and possible reach a solution you found favorable. Member as you can see you were in the loop the entire time and we never just showed up without checking with your first. Unfortunately you did not even know of the own status of your home front your hired contractor and as noted you had been lied to by several people. Member our goal was always to find you the best renter possible and manage your home with the best service possible."
Katrina M.
Dec 2012
Leasing a property (especially from out of state) can be an excruciatingly painful process. I'm so glad I found Beyond Residential. They put me at ease and really handled all of the details. They were courteous, responsive and respectful. They were able to find a tenant within 2-3 weeks of posting my property online, which was so greatly appreciated (this is probably the single most important thing a property management company can do for you). In this respect I give them an A+. Sometimes I felt they could have communicated a bit more to keep me in the loop, but they were always responsive when I reached out with questions. While they aren't cheap, I found their costs to be completely fair. Property Management is a pricey endeavor and this was no exception but I feel like Beyond Residential earned every penny I spent with them and then some. I did find their vendor they use for repairs to be a bit pricier than I was expecting but that would be my only real complaint. I felt very confident with them and was more than pleased with the services I received (a new tenant 2 weeks after posting is amazing in my book!). I will definitely be using them again.
Response from Beyond Residential LLC
"Member, Thank you for all the positive feedback. We hope things are going well with your home. We hope you will not need to release your home anytime soon, but should you need us, we look forward to working with you again!"
John C.
Dec 2012
I have been very pleased. The owners manage everything personally, unlike others, and they are very hands on. They have alot of experience, and provide a higher quality of management, even down to the mintue details. They are always available by phone. Also, they do an excellent job of managing the rehab process if you need to get your property rent ready.
Response from Beyond Residential LLC
"Member, Thanks for the kind words! It has been a pleasure working with you so far. We look forward to many years of continued partnerships!"
Amy B.
Nov 2012
My husband and I were quite reluctant to rent our townhome, being new to the whole process and fearful due to all the horror stories we had heard. In November of 2011, I contacted several management companies to get some idea of where to start. In all, I spoke with three companies, and Beyond Residential was the most impressive by far. Josh Kinney was extremely patient, answering every question I had. The Friday before Thanksgiving, he even came over to our house and sat down with us for about an hour and a half, taking us step by step through the entire process. He never seemed hurried or inconvenienced in any way, and made us feel confident in the company's abilities to manage our home effectively. It turned out that we had some friends who decided to rent from us at the last minute, so although our home is currently managed by Beyond Residential, we did not need to use them for listing services this time around. I am, however, quite confident that should they need to list the home when the lease is up, they will take care of that aspect just as professionally as they have conducted business with us thus far. Highly, highly recommend!
Response from Beyond Residential LLC
"Member, Thank you for the kinds words! We are glad you are a member of our Family and hope you will be more many years to come! Happy Holidays! Beyond Residential"
Jennifer O.
Nov 2012
Josh Kinney and his team have been nothing but helpful and the supreme level of customer service I have received from them is refreshing! Josh has spent many hours on the phone and in email answering all of my questions, and always makes me feel like I have all of his attention and efforts (I feel like their only customer despite all their others!). Everyone I have spoken with in the office has been nothing but professional and kind. I have never seen a company so responsive, quick, and thorough in their responses, and have already recommended them to others after working with them for only 2 weeks. Josh has even helped us by giving much needed advice about working with our current tenant that we are managing on our own so we can smoothly turn the property over to Beyond Residential. Every item/task that they have promised to complete has been done, and done well the first time, which is hard to find these days in a company. Also, their prices are very fair, logical, and are clearly detailed. They were the only management company that I spoke to that made me feel like if I wanted to be involved in decisions/details concerning my property I definitely would be, but could take as many of these details off my plate as I wanted and just tell them to handle it (which I love)!
My husband and I managed a property in the Acworth area on our own for 2 years and were miserable! Before now, we had thought about using a management company for our property and spoke with Josh for hours at that time. We were trying to save $$$ and decided to try it again ourselves, which was a disaster, but I was so impressed with Josh at the time that I saved his informaton (THANK GOD!) in case we ever wanted to go with a management company. This lease term, we decided after constant headaches of trying to do it ourselves to go with a management company, and Beyond Residential was our clear choice. Josh happily welcomed us with open arms spent hours (again) with us answering all of our questions in a kind, honest, and timely manner. Beyond Residential saved us from deciding not to rent it anymore. Thank you! You have been nothing but a true pleasure to work with, and we look forward to working with them!
My husband and I managed a property in the Acworth area on our own for 2 years and were miserable! Before now, we had thought about using a management company for our property and spoke with Josh for hours at that time. We were trying to save $$$ and decided to try it again ourselves, which was a disaster, but I was so impressed with Josh at the time that I saved his informaton (THANK GOD!) in case we ever wanted to go with a management company. This lease term, we decided after constant headaches of trying to do it ourselves to go with a management company, and Beyond Residential was our clear choice. Josh happily welcomed us with open arms spent hours (again) with us answering all of our questions in a kind, honest, and timely manner. Beyond Residential saved us from deciding not to rent it anymore. Thank you! You have been nothing but a true pleasure to work with, and we look forward to working with them!
Response from Beyond Residential LLC
"Member! We are very glad but not surprised we lived up to your expectations! We are looking forward to securing your prized tenants, so you can enjoy the bright side to a rental property!"
Jeanie K.
Nov 2012
From the start, Josh and Katrina treated me like I was their top priority. Even though I am located out-of-state, it felt like they were right next door, given their quick response time, complete professionalism and deep knowledge of rental laws and best-practices.
One thing that really impressed me was the time they took in answering all my questions about not only the terms of the management contract, but also the time they spent giving me advice about the current tenant that I still had in my property. They went above and beyond what I expected, and truly earned my trust. I know that they are looking out for my best interest as their client, and I am extremely happy to have turned over the very stressful reigns of property management to professionals.
I would not hesitate to recommend Beyond Residential to anyone that is looking for a full service property management company, but still with that human, personal touch.
Thank you, Beyond Residential, for taking a huge source of stress and anxiety off my plate!!
-J. Kang
One thing that really impressed me was the time they took in answering all my questions about not only the terms of the management contract, but also the time they spent giving me advice about the current tenant that I still had in my property. They went above and beyond what I expected, and truly earned my trust. I know that they are looking out for my best interest as their client, and I am extremely happy to have turned over the very stressful reigns of property management to professionals.
I would not hesitate to recommend Beyond Residential to anyone that is looking for a full service property management company, but still with that human, personal touch.
Thank you, Beyond Residential, for taking a huge source of stress and anxiety off my plate!!
-J. Kang
Response from Beyond Residential LLC
"Member, We are so glad we were able to assist you. We all know how stressed you have been with the home and are glad we can provide some much needed relief! We are glad you are a part of our family!!"
Stephanie S.
Nov 2012
As a first time homeowner-turning-landlord, I was definitely anxious about renting out my home. Since I was relocating to Virginia, I knew I wanted someone local who could take care of my property. I did some research online and contacted a few companies, including Beyond Residential. Joshua contacted me the same day to let me know about his company. He told me about his team's combined experience, quoted me their fees and was understanding when I told him I was still researching other companies and assured me I could contact them at any time if I wished to proceed with Beyond Residential. I appreciated his friendly demeanor and non-pushy attitude and can say that really helped me to choose his company. An appointment was set up with Thomas to look at my property and go over the specifics. After meeting with Thomas, I knew for sure I wanted to use Beyond Residential to manage my property. I chose to do all the preparations to my own home, with the exception of repairing a cracked window, which Beyond Residential took care of promptly before advertising my home for rent. Although I felt confident my house would rent quickly, even I was surprised that within one week a tenant had been secured. Joshua and Thomas were very diligent in keeping me informed throughout the entire process. I also appreciate that the paperwork is all online, reducing the need for trying to fax or mail numerous forms. The rent is deposited each month directly into my account and a statement is emailed to me, once again eliminating the need for mailing or faxing forms and having the funds directly available to me. Overall, I have been nothing but pleased with Beyond Residential and feel confident knowing that Joshua and Thomas have my back regarding my house in Alpharetta.
Response from Beyond Residential LLC
"Thank you for the kind words! We have greatly enjoyed working with you and helping you through this stressful time! We look forward to working with you for many years to come!"
Lori S.
Aug 2012
FABULOUS. I had never met Josh or Thomas before our initial business meeting to explain their management services. I am truly impressed. I am e-mailed a monthly owner statement (also accessable on-line by password protected site) of how much rent was paid minus the reasonable monthly management fee. The statement balance is direct deposited into the bank account I specified each month, on the date promised. Communication about the renter's satisfaction is provided regularly and from the pre-move in credit and background checks that Beyond ran, I believe I have the most reliable renter ever living in my condo. Hooray! What a relief to have Beyond Residential looking out for me!
Response from Beyond Residential LLC
"Thank you for the kind words! We are not only happy you are thrilled with our services but that you feel much relief from self management. We look forward to working with you in years to come!"
Gary S.
Jun 2012
See comments above.
Response from Beyond Residential LLC
"Thank you for your kind words! We sincerely hope all works out for the best and should anything change, you know where to find us. Josh and Thomas EVP's of Beyond Residential"
Timothy P.
Jan 2012
Josh and his team showed up on time, were very professional in appearance and attitudes, and handled our rental house management needs to a "T"!
Response from Beyond Residential LLC
"Glad you are Happy! We know we will have a wonderful partnership for many years."
Melissa S.
Oct 2011
As with many people in this economy, we have become first-time landlords because we have to relocate for work and are unable to sell our house. The idea of renting the home we love filled us with a lot of anxiety, but thought we could manage it without the added expense of a property manager. We did our best to procure a high quality tenant, and we were lucky enough to find one, but it quickly became clear to us that we had no idea what we were doing. Aside from the legal issues related to landlords and tenants, we were not equipped to conduct background and credit checks, and we feared that we would not be able to be responsive to tenants' needs from out of state. So we decided to bite the bullet and hire a property manager. This was a challenge as well, because we didn't really know what to expect in terms of cost and services provided. We knew one thing: we didn't want a company whose sole purpose was to collect rents and who wouldn't take care of our tenants. We figured that if we wanted high-quality tenants, we needed to treat them in a high-quality fashion.
Enter Beyond Residential. This company has it all! While it is relatively new, its proprietors, Joshua Kinney, Tom Perry, and Stephanie Gifford, have a lot of experience, and it really shows when you meet them and speak with them. They know what they are doing from the legal perspective, and you will never have to worry that you are not in conformity with Georgia law. Equally important--they are extraordinarily responsive. We made the initial contact on a Sunday afternoon, and they responded the same day. They answered all of our questions in detail. When they visited our home, their passion and caring shone through. They really love what they do, and their primary focus is customer service, both for the landlord and tenant. And they went above and beyond, helping us to undo some of the mistakes we had made and taking over the management of our new tenants at the last minute and really winning the tenants over, helping them to see the value in having a local property manager at their disposal.
Beyond Residential has a fabulous website, with special portals for landlord and tenant. The landlord can see ongoing reports of monthly rents collected and/or repairs made. The tenants can see their statement as it is updated and also have the convenience of paying rent online. Rents, in turn, are direct-deposited into the landlord's account after fees are taken out.
The fees themselves are very competitive (8% of monthly rent, and half a month's rent--one time--if they procure the tenant). In our case, since we had actually found the tenant, they did not charge the procurement fee, even though they really had to scramble to get the lease together and bring the tenants into their system. They efficiently and cheerfully erased our mistakes and made everything easy for us and the new tenants.
They are cheerful, professional, and focused. Customer service is genuinely service, and they genuinely care about their customers. I am so grateful to have found them, and I will be able to move out of state knowing that my home is well cared for and that we and our tenants have nothing to worry about. You will do yourself a favor to call Beyond Residential if you are thinking about renting your property. The small cost carries great value and peace of mind!
Enter Beyond Residential. This company has it all! While it is relatively new, its proprietors, Joshua Kinney, Tom Perry, and Stephanie Gifford, have a lot of experience, and it really shows when you meet them and speak with them. They know what they are doing from the legal perspective, and you will never have to worry that you are not in conformity with Georgia law. Equally important--they are extraordinarily responsive. We made the initial contact on a Sunday afternoon, and they responded the same day. They answered all of our questions in detail. When they visited our home, their passion and caring shone through. They really love what they do, and their primary focus is customer service, both for the landlord and tenant. And they went above and beyond, helping us to undo some of the mistakes we had made and taking over the management of our new tenants at the last minute and really winning the tenants over, helping them to see the value in having a local property manager at their disposal.
Beyond Residential has a fabulous website, with special portals for landlord and tenant. The landlord can see ongoing reports of monthly rents collected and/or repairs made. The tenants can see their statement as it is updated and also have the convenience of paying rent online. Rents, in turn, are direct-deposited into the landlord's account after fees are taken out.
The fees themselves are very competitive (8% of monthly rent, and half a month's rent--one time--if they procure the tenant). In our case, since we had actually found the tenant, they did not charge the procurement fee, even though they really had to scramble to get the lease together and bring the tenants into their system. They efficiently and cheerfully erased our mistakes and made everything easy for us and the new tenants.
They are cheerful, professional, and focused. Customer service is genuinely service, and they genuinely care about their customers. I am so grateful to have found them, and I will be able to move out of state knowing that my home is well cared for and that we and our tenants have nothing to worry about. You will do yourself a favor to call Beyond Residential if you are thinking about renting your property. The small cost carries great value and peace of mind!
Response from Beyond Residential LLC
"We are glad you have had such a great experience with our company. We look forward to our partnership over many years!"
Licensing
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FAQ
Beyond Residential LLC is currently rated 3.6 overall out of 5.
Beyond Residential LLC accepts the following forms of payment: CreditCard
No, Beyond Residential LLC does not offer free project estimates.
No, Beyond Residential LLC does not offer eco-friendly accreditations.
No, Beyond Residential LLC does not offer a senior discount.
Yes, Beyond Residential LLC offers emergency services.
No, Beyond Residential LLC does not offer warranties.