Sears - Centerville

Sears charged us twice for the service contracts on our appliances. When attempting to get a refund, I was told that it was not an option because it was too many refunds to process as each appliance was charged separately. As I continued to talk to the representative, she said that she would have a supervisor call me back. I am still waiting for that call. In addition we have had nothing but problems with our oven. We have had service people tramping through our home on multiple occasions trying to fix it. When I called to have it repaired yet once again, I was told by the customer service representative that it was eligible to be replaced under Sears "lemon" policy. Apparently if you have three problems with the same issue in a year, Sears replaces the appliance under the "lemon" policy. I was told to go to Sears and pick out an oven that we wanted to replace it with. We did so. After picking out the oven and working with the sales personnel (who was extremely helpful), I called to find out that he was unable to get the approval to run it through for some reason. I then called customer service again to find out what the problem was. This customer service representative changed the story and said that my oven did not fall under the lemon policy as we missed the one year window by about 15 days. So all the delays in getting service personnel to our house to fix the problem have cost us dearly. We now have an oven that we paid for a service contract on and it does not work. I just missed the date of the one year policy as a result of their multiple delays in scheduling repairs citing that a repairman was not available until a certain date. I even talked to a senior representative and they did not care that I was originally told that it did fall under the policy or even that I had a oven that still does not work. He suggested that I go buy a new oven and he could give me a 50% discount. I told him that I do not pay the considerable amount to cover the service on my appliances just to have to go out and buy a new ones. He said that if I wanted to that I could write Sears corporate office. I did want to let consumers be aware before spending the money on a service contract if they buy an appliance from any Sears store.

Found a nail in my tire one morning, so I took the tire to sears since I paid for the road hazard, after three hours the tire was fixes. Next morning tire was flat again. Called sears to express my displeasure, the rep on the phone was a real a**. No apology, just said bring it back in. Four more hours of my weekend gone. I knew I should have bought my tires from discount tires.

He found the problem was not the washer, but a plumbing problem.

It went very well. I have been using Sears for many years and I always have great service and they get me fixed up as soon as they can. I am given military discounts as well.

After talking to the parts guy on line, I thought this would probably solve the problem. I spent $130 and it's now down the drain because it didn't solve the problem. I have an appliance repair guy that I talked to and he said don't bother trying to repair it. He told me I just needed to not spend my money, when a dishwasher dies, it dies. Well, I love my dishwasher. It cleans really well. There was no other issues. I thought it was all in the component and the computer push button part. I ordered that part from Sears, they sent it to us and it didn't fix it. They were very responsive. It just didn't work. My husband installed it. He can fly airplanes and I figured he could install this. He did and it didn't work. I love Sears and I will always buy all my appliances from Sears. They did the best they could. They sent me the part, the part fit, everything was right, it was just a risk that I took. It wasn't their fault. The appliance guy said don't bother. I should've listened to him. I will buy my second dishwasher from Sears. They said they will match any discount that we could get at Lowe's or anywhere else, such as a military discount.