Safe House

They did the job as requested.

Had several scheduling conflicts. First day he was almost 2 hours late and had to reschedule. Second day again they were around 1-1.5 hours late. The work they did was not really explained, and no maintenance/care recommendations were given until I asked. One of the techs was very nice and professional. The main **in-charge** tech seemed extremely rushed and just trying to get done as quickly as possible. Even something as small as an apology for all of the scheduling problems was never given (and I will not get into the state my bathroom was left in when this guys used my restroom). They charged $250 for running a $30 dryer vent cleaning kit through the system a few times. The money was in no way worth what was done. Needless to say I ordered my own kit (same thing they had) on Amazon and will be saving a lot of money and headache (with scheduling problems).

I gave them 1 star for showing up on time. Kiara, After taking time review the technician's work I am extremely disappointed with the service provided by your company, the seemingly lack of accountability, and lack of communication to the technician of the services requested by the customer. I have had this service completed several times by Sears, so I know what to expect as good/professional service. I did not want to complain about the technician while I was on the phone, as I am 60 years old and he seemed to be getting upset. However, I did want to call to let someone know what was happening, as I was not satisfied at all. The technician you sent was very inexperienced and seemed to focused on rushing through the job, instead of doing a good job. To start, I asked him several times to place his machine in the garage to ensure his hoses would reach all vents throughout the house and he would not have to leave my front door open. He completely ignored my request. After that he started taking off the vents using a battery operated power drill remove the screws on the vents and I asked him to use a hand screwdriver as not strip the screw heads. He completely ignored my again. (See my photos of some of the stripped screws, which I will now have to replace). On the main floor after he removed the vent he placed it directly on the hardwood floor and accidently stepped on it; thank goodness it did not leave a mark. I moved the vent on top of a rug. Because he decided to place the machine at the front door of the house, his hose would not reach all vents at the back of the house, so he just brushed the tops and did not run the hose into the vents. Note: He did not remove any vents in the ceiling of the house and did not clean them. After realizing he could not reach the vents in the basement, he eventually moved his machine into the garage, however the hose was still not long enough to reach all vents in the basement. After what he considered cleaning all of the vents, he proceed to opening my furnace, again I asked him to not use the electric drill and to use a hand screw driver and he ignored me again. (See photos of the blacked stripped screws on my furnace, which I have to now replace). As far as cleaning the return ducts, he just ran some type of device on the end of a drill for about 1 minute and stopped. He never ran the vacuum hose into any of the return ducts. He again used the electric drill to replace the return duct covers and did not replace them as he found them. (See my photo of the basement and main floor return covers) I had to get on a ladder at 60 years old to fix them. When he decided to start working on the dryer vent, I asked him if he was going to check the outside vent to ensure it was clean and he said no. He started cleaning the dryer vent, but never used the vacuum cleaner at all. Again, using the electric drill to loosen the material strap holding the hose on the vent tub, he stripped the screw and was unable to strap back onto the tub; so he just half-way tapped it back on. (See photos of the dryer hose) During my call I was told that the dryer vent cleaning outside was an extra change, when I was not told that when over the phone by the salesmen. I was told that all vents, plus the dryer hose, tub, and outside vent were $249.00 if the outside dryer vent was accessible by the attic, which it is, as I have attic access in my garage next to dryer. I showed this to the technician as well. He said he was not told to do that. When Sears did this same job, they had at least two works, and sometimes three. I would take them at least 3 hours to complete the work, it only took your one technician 1 hour and 25 minutes start do driving out of my drive-way. Thatâ s because he did a less than half-way job, rushed, and cause damage that I now have to repair. Half pay for half of Job, sound fair to me!

They were punctual and efficient. Also, extra helpful. I really liked Eddie. I think the price is very high, but I guess that is their custom in that line of business. $550 for one hour of work !! But they worked well and really intent on doing a good job. How good ? The job was done 2 days ago. Too early to make a definite judgement. ... I can only judge the improvement in air quality over time. My cleaning lady will tell me whether she thinks there is less dust ! But compared to Sears who did the job 3 years ago, they were Gold !

Arrived as scheduled and completed the work efficiently. Communicated well about findings and pricing for additional services recommended. Pleasant personnel.

Hired this company to clean out our 20 ft dryer vent. Company was very responsive, thorough, clean and reasonably priced. Will hire them again in the future.

Overall, I was happy with the service. Don't think the ducts had ever been cleaned in my 55+ year old house. They missed a couple of registers. Gave a longer warranty for the UV (mold-killing) system they installed, so that was good. Services are a la carte so you are expecting to pay a basic fee but then you end up paying a lot more. I was caught off guard by the request for a tip and paid more than I wanted to.

I did the special they were offering. Very pleased with the service. I had no idea how clogged my ducts were. Highly recommend their services.

One time and pleasant.

They were good at identifying any problems that were encountered. However, when the new quoted price was presented, I feel that it was based off the emergent need at the time versus what it would normally cost.

Came two days earlier than requested.

I had expected a large truck with a huge vacuum to be used. Instead we had one technician with the brushes and a large shop vac. He was very polite and appeared to know his business. I would have been better able to judge the quality of the job if I had seen the debris and dirt that came out of our vents. I am sure that the air in our home is better than it was this morning.

The service is a 4.5 with my overall review at 3.5. The service area is Houston, TX. The service tech was pleasant throughout the service, however, he did not fulfill my last request of taking a photo of what he had cleaned in the attic where the unit is. He took a before photo so my husband and I would have liked to see his finished work and when I asked he said he already closed everything. My husband was at work so he could not go up and look until later in the evening. He also did not show me the other vents once completed. He just closed them up. Once my husband got home, he was able to go in the attic and take a look and said that the tech did a great job. I do not think to view the completed work is to much to ask regardless if everything has already been closed off. That should be standard procedure before closing everything.

Worker was on time, very knowledgeable, and took the time to explain what he was doing and show me a couple off issues be corrected. Great service big difference in the whole house after cleaning

They arrived on time but stayed in truck for 30 minutes

Solomon was very polite. Explained everything he was doing very well. I would highly recommend him and his company

Great service. The technician spent an hour at our house, and the air smelled great afterwards!

The serviceman was very polite and thorough. He made sure the vent was clesn and the air flow through the vent was good.

Great job Friendly knowledgeable, showed up on time as scheduled and explained everything before the started cleaning my ducts and vents. Made some recommendations on how I could improve my HVAC performance. In addition, they were lower cost then many of the other people I called. Highly recommend!

The technicians were professional and did a very good job.

Confirm exactly what they are committing to do, especially if you are offered their special. UPDATED*** THANK YOU!

The two workmen were excellent, clean up any dust or dirt cleaning out our duct system and they stopped working briefly just to explain every step. They showed us what the main a.c./heating return duct and how dirty it was and what it looked like after they cleaned it. Excellent job.