Safe House

timing, quickly,

It is pretty expensive if you need to clean the HAVC unit, it is a separate service not included. It is almost double what you are paying to clean the vents!

We were attracted to this company by good reviews. But the actuality was a totally different experience. We needed a dryer vent to be cleaned and contacted SafeHouse and were told the job would be 89$, which was reasonable. He checked our vents and we were told it would be 150$. We thought it was high but finally settled on 125$. When the job was done, he gave us a bill of 262$. He simply said that he added 89 to 125 plus other expenses. He never explained any of the final cost breakdowns before, and he said, quote I told you the cost a million times. The company was very rude to us about it afterward as well. They need to better communicate the cost and breakdown to their customers and not be dishonest and rude.

Rectified Thank You!!

THANK YOU!

Very professional cleaned out blockage in dryer duct.

Professional and honest.

Excellent customer service, hard upsell!

I think that I overpaid to have this service done since I have used other companies in the past who charged half as much. I believe that their charge for every extra 10-15 feet of ducting was a bit excessive. I do not think that I will be using them in the future.

I was told $189 and turned out to be ~ $900

They gave me a quote on the phone to clean my dryer duct, but then when they got to the house and saw that the dryer vent came out on the second floor level, they charged more despite me having told them that on the phone. It was still cheaper than the company I used in the past, so I had the work done and they did a good job, but I really hate it when companies do that. Just be upfront about all the costs!

I have a house older than they expected (1994) it ended costing more than I expected. Still, it was a worthwhile experience

Wonderful service. Would definitely hire again.

Great job. Very professional.

The tech didn't use any cleaning solution on the carpet. Carpet was still dirty when done. Only cleaned one vent instead of three. Very dissatisfied with service. It was a waste of money. Requested refund and never hear from them.

The original estimate said the cost would be approx. $400 plus$59-100 per unit to sanitize so total cost may e $600. When they came, it was clarified that the cost was per vent not per unit and now wanted over $3000. After much discussion it was determined that not all units required the deep cleaning so we settled on a price of $1275. Still quite high for 2 1/2 hours of work. Second issue was they cleaned the dryer vent but then when putting the dryer back, the crinkled the vent hose thereby blocking the exhaust. Next day when dryer was not working had a repair technician check it out and he saw the blockage. Had to get the exhaust hose repaired and reset. Not a hard fix but could have caused a fire.

On time

On time

We had the dryer vent cleaned out. Contractor came on time and found that the dryer vent flap was installed backwards, creating a hazard. This was fixed as well as the cleaning of the dryer vent pipe. Work was done at tenants - I expected to pay but the contractor made the tenants pay. Did not get a call about payment - that was my only disappointment.

It was a terrible experience. I tried to rectify the problems with the company but no one would return my call. When the so called technician removed the dryer vent to replace it, he broke the gas pipeline and we had a gas leak. The gas company had to come out & we had to get a plumber to fix the pipe. They were other issues with how the technician conducted himself. I will never use a this app again to find services for my home.

SP promised to clean inside and outside but only cleaned outside and promised customer to show him a video recording about the cleaning. Customer is not satisifed with the service.

They came out the same day I called, checked my hvac and found mold. They cleaned and sanitized my hvac, cleaned all of my vents and dryer vent. They matched the price off another company and provided more services on my home than the other company’s quote. They even changed my filters and recommended I change several vent covers because mold was found on them. Thanks to them my mold test came back and my house is cleared. The technician was very pleasant and explained everything thoroughly.

Excellent!

I had an emergency situation and they were responsive and professional and I was very lucky to find them.

The technician was VERY good!!! If I could give him 10 stars I would.