Safe House

Cleaning of a/c ducts, removal of mold was requested. The service was prompt, the service person, Adam, was friendly and courteous. He explained everything in detail, and did the work as described. He provided pictures of the final product. The charge was reasonable. They accepted credit, and allowed payment in 2 installments. I would definitely use this service again.

We had Adam from Safe House clean out our duct work and dryer vents, which had not been done since a large construction project. I was truly shocked at how friendly he was and how much time he took to explain what he was doing and what each task meant. It was probably the best "customer service" experience I've had in the last decade (no joke). Adam showed me pictures of what the vents and ducts looked like before performing the cleaning and then had me check his work for satisfaction afterwards. Again, the BEST customer service I've had in a decade, Safe House is lucky to have Adam and, as long as they do, they'll have my business.

We had Adam from Safe House clean out our duct work and dryer vents, which had not been done since a large construction project. I was truly shocked at how friendly he was and how much time he took to explain what he was doing and what each task meant. It was probably the best "customer service" experience I've had in the last decade (no joke). Adam showed me pictures of what the vents and ducts looked like before performing the cleaning and then had me check his work for satisfaction afterwards. Again, the BEST customer service I've had in a decade, Safe House is lucky to have Adam and, as long as they do, they'll have my business.

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Adam, was on time and even waited for me. This young man provided the best customer service I have seen in awhile. He definitely earned his raise

I hired Safe House to have my dryer vent cleaned in my condo. My technician, Adam, was polite, communicative, and very helpful. I loved working with him and will definitely be using them again!

My technician, Adam, was super professional and did a thorough job. He gave me some good recommendations for follow up and was very knowledgeable about the process. I will ask for him if I ever need any future services from Safe House again!!!!

Adam was pleasant to deal with.Great communication and service.I highly recommend Safe House and Adam.

Polite, professional, great with explaina5ions!

I was not notified that there would be a service fee for the estimate.

Our service tech Adam was here on time, knowledgeable about what was needed to perform the maintenance, professional in all aspects of his work, and took all appropriate safety precautions while he was here. We live in a multi family building and he took special care to insure there would be limited noise outside our unit. We were very pleased with the end results.

The team that came was very helpful and explained the process to us. They also offered other services that helped keep our system stay clean

Our Safe House tech was prompt, helpful, and friendly. He explained everything to us as he went along. We also had a minor flooding issue in our basement near the a/c unit and he helped remove the water. We felt the customer service was great! Highly recommend.

I'm very pleased with the work done by the technician to unclog the vent. There were a couple issues discovered that could have held up the resolution of the original problem, but the technician was able to fix all of them. The dryer works much better now that the vent was cleaned out.

everything went fine.

They were quick and to the point. The only ding was initial communication that the package included dryer vent but it did not. Overall I received a good deal.

Poor communication between phone rep and vent tech. Rep said I would get before/after pics. All I got was a look into one vent before and then after. Told the rep we had 13 vents but tech only cleaned 10 stating wall vents do not need it due to gravity. Rep said I?d get a furnace inspection. All tech did was change filter after vent cleaning. Not at all satisfied particularly from David phone rep. Always get everything in writing.

I will get the dryer cleaned on this Sunday 12/19/21

they did a good job.

Avoid this company because they are not doing the right job. They do not even have the right tools to clean air ducts, they just vacuum them and they tell they are clean. You can do that with a regular vacuum cleaner. I had the same job performed 3 years ago, they used a negative pressure vacuum to clean the ducts. I do not know how they can call it a duct cleaning service.

The service technician was very friendly and professional.

Arrived on time and cleaned all vents. Did a great job!

The service was accommodating. They gave me some great suggestions to circumvent issues in the future. There was a pretty thorough cleaning of my HVAC vents. I'd suggest this company to my neighbors if I had to choose them out a of comparable group of HVAC cleaning providers.

Professional and on time. Did an awesome job. Would recommend.

The technician was very professional, worked quickly and explained clearly what he was doing. He had to improvise to reach my outside dryer vent. I was impressed. I thought the price was reasonable and had been explained clearly when I made the appointment.