Pronto Home Repairs

Did an excellent job, Very professional

Poor communication with upper management. I spent $2300.00 and gave an $80.00 tip, but my old vanity was left on my grass and I was told someone would pick it up......4 days later it's still on my grass. Bad Business!!!!!

Their communication is the best in the market. The software being used to communicate with you keep you posted at all time during scheduling and updates. You can pay with credit cards and no fees. It also allow you to pay on the spot including a detailed receipt with photos including the worker. They no make profit of the materials. I highly recommend this Pro.

It was so nice tj have a contractor SHOW UP and ON TIME, then DO THE JOB aaa they said they would do - WITHIN the TIMEFRAME and BUDGET! Thanks PRONTO! Will definitely use again!

The professional approach from initial contact to job estimate to job completion to cleanup and final billing was truly well done. The quality of the work and Gabriel’s efficiency were top notch.

Super professional process from end-to-end. Very prompt response on the quote, gave a clear and accurate quote, got me on the schedule quickly and sent out a great pro. Joseph R did an amazing job, was very open to explaining what he was doing along the way, gave important post care maintenance tips and was an all round pleasure to work with. For quick/smaller projects I’m keeping these guys as a favorite pro!

I cannot evaluate work quality because I became ill and had to cancel within their 24 hour window. Though I expected to pay a cancellation fee, I think 199 is excessive. Then they charged my card 200. Would not hire again nor recommend because of this. This form requires rating quality so please ignore.

Called the company and they came out and gave me an estimate, I thought was a little expensive but they appeared very professional. They estimated it would take 1.5 days. On they day of, they sent 1 guy, to do a 2 man job, also he was a subcontractor. I thought Pronto was a company that did the work themselves, not so. The job took 3 days because It was a 2 man job but they only sent 1 guy (who they subcontracted out to)Had to call them back twice within a month to correct issues with the job. I gave them 5 stars on customer service because they were very responsive. But for the amount of money I paid for deck railing, the work was very sub par.

I live out of town and my tenants and the business kept us up on all aspects of the job, including pictures .

I was given two difference dates for the work. I do nor know what the cost of the job.

They sent over a tech to review the work but did not do any repairs. Then a few days later they sent someone that saw the job needed and did a job that they had not quoted. They should of just send a handyman that can get the job done, so as to not waste peoples time.

I hired them to an outdoor door replacement and add an exterior door to my crawlspace that was an interior door. The work completed in less than 6hrs. I purchased and picked up the doors then set up the work. Scheduling was super easy, and they were flexible. Saturday work was perfect for me. The ease of setting up the service is worth any of the shortcomings. If you are high maintenance and want them to do everything for you then you must spell that out up front.

They promptly answered my call and provided the service I needed, to repair the grout in my shower.

Good job all around

Efficient repair, great service, great guy who did the work. Very happy

Ricardo was helpful and did a very good job on the repair.

On time and honest about what needed to be done. Very reasonable as well.

They stayed in touch with me throughout the whole process and they even sent a picture of the person who would be coming to our house to make the repairs.

Getting the work done today. Happy to have this project completed.

I hired them to correct a deck issue of the previous builder not placing flashing along the deck ledger board. They originally quoted me cost to add flashing as well as removal and replacement of the piece of siding against the ledger board. Once the worker was onsite he and I mutually agreed that there was no need to replace the piece of siding since there wasn't any rot. The worker placed the flashing and left. So I was still charged with the full quoted cost of removing and replacing the siding that never happened. I emailed them to ask if costs should change and they responded with an addition question. I responded back and haven't hear anything since. I have tried to call numerous times and I have also left voicemails with no one returning my call. Will not use them again! BEWARE!

Rapid service delivery with no surprises