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Alexander Technical Resources

Computer Repair, Internet Service, Computer Training,

About us

Free Phone Consultation. Not sure if we can help? Give us a call, it's on us! We are more than happy to talk with you and discuss your computer problems. Fast service. In some cases we can help you right now! If not, we will schedule an appointment that fits your schedule. If you receive our answering service, please leave us a message. We will call you back as soon as possible. Domestic Based Support. Our company is based right here in the United States and all of our technicians speak clear, fluent English. Safe Interaction. By using our online support center, no one has to come out to your home to fix your computer. That means no strangers in your home and you don’t even have to get dressed, if you don’t want to. Extremely Affordable & Convenient. Unhooking your computer, dragging it out to the car, then driving to the store and dragging in there and waiting for weeks to get it back and then pay hundreds of dollars for such fantastic service. That’s the typical experience for most users. Most Issues are software based. In our experience. 85% of user’s problems are either software or operating system problems due to bugs, worms, virus’, Trojans, malware, grayware or spyware related. As long as your computer turns on and has an internet connection, we can probably solve your issue. If we find that your issue is a hardware issue, we will recommend a trusted, local support company to help you further, if possible.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Nationwide Computer support.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.72,014 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
4%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1926-1950 of 2014 reviews

Gregory S.
02/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Alexander Technical Resources
Thank you for this review. We look forward to assist you in the future. Thank you again.

bill W.
02/2014
4.0
computer repair
  + -1 more
.
Description of Work: The technician, Donna, called to do the computer service promptly as planned. She was very efficient and pleasant, and explained things well. The service lasted all day due to the very long amount of time required for our rather slow computer to go through all the files. Of course, the tech had no control over this. Just one of those things! I think if I had realized initially that this computer service was done remotely, I would not have contracted with Alexander (or anyone else). I think that it would be better for me to have a tech sitting here at my computer so that I can ask questions as situations arise, but Alexander did a good job under the circumstances.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$99

Response from Alexander Technical Resources
Thank you for taking the time to leave a review. I see that you gave us a 'B' rating for price. You purchased a special on Angie's List that quite explicitly says "Remote Service Only" and you got a great deal! We charge $75 per hour to come out to client's location. At 5 five hours on-site, we would have charged you $375 + a $20 travel charge = $395. We charged you $99, a savings of $296. I don't see how you could complain here.

Bruce J.
02/2014
5.0
computer repair
  + -1 more
Runs much better AND faster!!
Description of Work: Very friendly and knowledgeable person attended to my computer. He cleaned all the 'garbage' that had been collected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you for this review. We appreciate all of our customers and their reviews. Thank you again.

Darryl C.
02/2014
5.0
computer repair
  + -1 more
.
Description of Work: Resolve issue with downloading and performed a complete computer clean-up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$156

Response from Alexander Technical Resources
Thank you so much for your review. We hope that things are working correctly now, and that you will call us in the future if the need arises. Thank you again.

Ron F.
02/2014
5.0
computer repair
  + -1 more
Found the solution. Good job.
Description of Work: Computer problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Alexander Technical Resources
Thank you so much for the review. We hope that we can assist you in the future. Thank you again.

Judy V.
02/2014
5.0
computer repair
  + -1 more
Same as above.
Description of Work: I purchased two of the deals for computer repair. Thomas, who called, worked on my computer for a looooong time - and charged me a very reasonable rate for the extra hours he worked on my computer. Thomas ran several checks on my computer. He did a super job! He called and talked with me about the problems I was having and then he took over and did the computer scans for me. I plan to contact them about my laptop problems as soon as I can. Thomas was great to work with! I really appreciate his help, his attitude, and the knowledge he has.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you so much for your review. We are always happy to serve. We look forward to assisting you in the future with your laptop. Thank you again.

carol P.
02/2014
5.0
computer repair
  + -1 more
Satisfied.
Description of Work: Computer service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you for your response. We appreciate all of our customers. We look forward to assisting you in the future. Thank you again.

Peter Z.
02/2014
5.0
computer repair
  + -1 more
For sure
Description of Work: Cleaned up and updated my computer in an excellent, reasonable price and timely fashion. Very satisfied with the assistance of Donna Vogler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you for this review. We appreciate all of our customers, and their reviews. We look forward to assisting you in the future. Thank you again.

Carolyn C.
02/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you for leaving us a grade. Call us if we can be of further assistance. Thank you again.

BARBARA S.
02/2014
5.0
computer repair
  + -1 more
It went great,
Description of Work: He came out to fix my PC, which he did with much professionalism,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from Alexander Technical Resources
Thank you for your review. We Do show that you bought a coupon, But do not show you as a customer that we serviced. We are based in Atlanta, GA and Would like to take credit, but cannot. We thank you for the review, but this belongs to someone else. Thank you again.

Ross K.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you for your review. We appreciate your comments and grades. We try to give the best service available. For Angie's List customer, we give a discount. This coupon may have cost you in excess of $350.00 plus if you took it to a shop and you would have been without your computer for possible a week or more. We strive to do our best to help our customer. we hope that you will give us the opportunity to assist you in the future. Thank you again.

Margaret H W.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: Under my home warranty and as agreed the provider came to fix leaking dishwash, was prompt and gave additional information to help with other home plumbing issues. He was prompt and helpful, I thought $75 service charge on top of the whatever the warranty cost the former house owner was a bit much but cannot put that on him. it was part of the original contract. I would definitely use him again bc he knew his business, was fast and was helpful beyond the request in the service call.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

Cindy F.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Alexander Technical Resources
Thank you so much for taking your time to leave us this grade. We look forward to assisting you in the future. Thank you again.

GERALDINE P.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$85

Response from Alexander Technical Resources
Thank you for leaving this response. We are sorry that you feel that 85.00 was high or not worth a better grade. If you check at different locations for their prices You would pay 2 to 3 times as much for the service we performed. We are also sorry that we did not rate higher for Quality, Responsiveness, and Punctuality. If we can assist you in any way, Please call us. Thank you again.

Tina H.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Alexander Technical Resources
Thank you for your review. We appreciate all of our customers and look forward to assisting you in the future. Thank you again.

Fred M.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Alexander Technical Resources
We thank you for your review. We appreciate all the comments we receive and look forward to assisting you again in the future. Thank you again.

Roseanne A.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Alexander Technical Resources
Thank you For your comments here. We appreciate all of our customer. Please call us if you have any questions or problems. Thank you again.

Jacob M.
01/2014
5.0
computer repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you for your review here. We appreciate all of the customer comments. We look forward to assisting you in the future. Thank you again.

A.M. T.
01/2014
3.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5

Response from Alexander Technical Resources
Unfortunately, We do not see this member name as a customer. Unless service was done under a different name, we are unsure. We ask all of our customers, If you continue to have issues, Please call us, we are here to help. We are sorry that this member was unsatisfied with our work, but again as I said we do not show this name as a customer that we have helped. We may be unfairly be graded for work that was never done by us, or that the customer failed to call us back for a followup to the issues. Thank you.

charles K.
01/2014
5.0
computer repair
  + -1 more
very well
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you for your review. We look forward to assisting you in the future. Just give us a call. Thank you again.

Chuck R.
12/2013
5.0
computer repair
  + -1 more
See above
Description of Work: Donna responded to an urgent request to address malware and virus infections on a Windows computer that was badly infected. Donna diagnosed and remediated the unit effectively and efficiently. Her professionalism and competence were exceptional. I would recommend her services without hesitation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you so much for this review. We appreciate all of our customers and their comments. We look forward to being able to assist you in the future. Please do not hesitate to call. Thank you again.

fred W.
12/2013
5.0
computer repair
  + -1 more
Great job!
Description of Work: Removed viruses and programs that were a threat to my computer, which sped up the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Alexander Technical Resources
Thank you so much for taking the time to leave us a review. We appreciate all of our customers. We are here to assist if you should have any problems arise. Thank you again.

DAVID C.
12/2013
5.0
computer repair
  + -1 more
It went well.
Description of Work: I purchased a coupon for $99 for computer repair service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Alexander Technical Resources
Thank you for your comments here. We appreciate it very much. Please call us again in the future with any computer issues you may have. Thank you again.

Rebecka H.
11/2013
5.0
computer repair
  + -1 more
With Virus and Trojan Removal
Description of Work: Computer Tune-Up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111

Response from Alexander Technical Resources
Thank you for your review. We look forward to assisting you in the future. Thank you again.

Spalding P.
10/2013
5.0
computer repair
  + -1 more
unknown
Description of Work: Great job cleaning up a slow running computer. Will use them again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Alexander Technical Resources
Thank you for the review and Thank you for the business. We strive to assist everyone to best of our ability, and have other resources that we can fall back on for help with the hard stuff. Please do not hesitate to call us with any computer issues. Thank you again.

Contact information

1263 Glenwood Ave SE, Atlanta, GA 30316

www.alexandertechnicalresources.com

Service hours

Sunday:
10:00 AM - 4:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Internet Service,
Computer Training,
Computer Sales,
Tutoring,
Office Equipment Repair,
Lighting,
Electrical,
Electronic Gadget Repair,
Solar Panels,
TV Antenna,
Phone Wiring

FAQ

Alexander Technical Resources is currently rated 4.7 overall out of 5.

Sunday: 10:00 AM - 4:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 10:00 AM - 4:00 PM

Alexander Technical Resources accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Alexander Technical Resources offers free project estimates.
Yes, Alexander Technical Resources offers eco-friendly accreditations.
Yes, Alexander Technical Resources offers a 10% senior discount.
Yes, Alexander Technical Resources offers emergency services.
Yes, Alexander Technical Resources offers warranties.
Alexander Technical Resources offers the following services: Nationwide Computer support.

Contact information

1263 Glenwood Ave SE, Atlanta, GA 30316

www.alexandertechnicalresources.com

Service hours

Sunday:
10:00 AM - 4:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
10:00 AM - 4:00 PM