Alexander Technical Resources

We arranged a time, and he called as scheduled. He told me how the tune-up would go, and I explained a few specific problems I hoped he might fix. During the tune-up, one of these problems led to some delays, but he dealt with these patiently and then walked me through how I could eliminate this problem myself. He concluded by giving me some advice on things I can do myself to improve my computer's performance. In the two days since, my system is functioning much better, and the recurring problems I was experiencing are gone. I am very glad I went with this service.

The technician came on time to our home and took care of the issues we were having. He could not complete the job because the item we had to purchase for our MAC was defective and we have to reschedule the appt. to complete it. He kept asking questions about the computer so we were able to get many things covered. He seemed to be really concerned that he was answering all our questions.

Very professional and will definately use them again..

This was so much easier than I expected. My computer had been running slow and needed a good cleaning. After a quick phone call on the day of my appointment, everything was done in a few hours. There was no need to take my computer anywhere, or have anyone come to the house. I highly recommend this company. Spencer was very professional and responsive.

Something that should have been easily fixed was not fixed on my laptop and I had to seek help to fix my problem with laptop as well as fix what Atlanta technical Resources did initally.

My experience was terrific! I contacted them by email. I got a very prompt response and then called the office to schedule my appointment. They have a tech that lives in my area and were going to send him to the house, but I asked if it could be done remotely and that's what we did. Mr. Alexander called promptly at the time the appointment was set for and took over. He worked on it for at least 3 hours. My computer is running better than ever. He also sells computers, so when the time comes that I need a new one I am going to contact him.

He came right out. He was here for about two hours. He was the nicest person. He was very professional and extremely knowledgeable. He is just a very helpful young man.

He was absolutely wonderful. It took four hours and he was just so good. He was very professional but also personable. He was very easy to work with and will be honest. Although I won't be getting "The Big Deal" special I will still be giving him my business from here on out!

This provider made two trips. One to assess the problem and take my laptop and a second to return it with a new hard-drive. He returned it within a week, which including the ordering of a hard-drive. He made sure to protect the information on the drive. The repair was successful. He did suggest that windows 7 is faster and more stable. He failed to warn me of the possible hardware and software incompatabilities. He was prompt, knowledgeable and professional. I appreciated that he kept in contact with me and spent time to answer my questions. I would use this provider again.

We hired Spencer of Atlanta Technical Resources to repair a cracked screen on our laptop. He asked us for $150 in advance to buy a new screen and quoted $60 for an hour of labor. We wrote him a check for $150. A week later he picked-up the screen and said it would take 2 days to complete the repair. After 3 days Spencer claimed he got the wrong screen from his vendor. Since he couldn?t say how long it would take to get the correct screen we asked to have our laptop back. He said, ?Laptop currently in 30 parts. Can put back together, but will still cost.? He wanted to charge us to put it back together so we could use it while we waited. He eventually did bring it back to us for free after being further delayed by his vendor. After we got it back, we were promised the screen would arrive in 2-4 days. Four days later Spencer said, ?The screen has shipped. It will be here when it arrives ... I have no control over USPS.? It arrived a week and a half later. Then he said the labor would be $90 instead of the $60 initially quoted. After discussing a time to meet to give him our laptop, he sent me an e-mail saying that he would not complete the repair and would give us the screen instead. He refused to refund the $150 we paid saying we would have to pay a restocking fee and his cost to ship the screen back to his vendor even though he chose not to complete the repair. We found a new computer repair person, Mr. Bill Lowe, who offered to fix our laptop with Spencer?s screen. Spencer asked us to sign a release authorizing him to give the screen to Mr. Lowe. We agreed to sign the release provided he let Mr. Lowe to inspect the screen and give him the receipt and warranty paperwork for it. Spencer refused. He sent us a check for $106.70 subtracting a $30 restocking fee and $13.30 for shipping. We want a refund of the additional $43.30. In addition, Mr. Lowe got us the same screen for $85. Spencer has never shown us proof he paid $150 for the screen.

Spencer did a very good job. Very generous with computer technology tips. Invited us to call any time if we needed help via phone. He was very personable..

ha cleaned my system and updatedeverything is great.

I was going to disconnect the computer and take it to a big box store for repair. Then I checked Angie's List and decided I'd try the internet solution. My computer was running so slow that every click of the mouse took a minute or more to generate action. Spencer Alexander hooked up remotely and as I watched he took control of my computer and in a little more than 90 minutes had it running perfectly. Mr. Alexander was friendly and polite and was happy to answer questions while he worked, plus he made suggestions for avoiding problems in the future. I liked this method not only because it was successful and I didn't have to disconnect my computer and take it somewhere, but also because I didn't have to worry about someone exaggerating the problems to try to sell me a replacement computer.

We were very pleased with the service we received from Alexander?s Technical Resources. Spencer knew exactly what he was doing and was able to get our computer to work again after we thought it was toast. We had somehow gotten a virus and my husband, who is fairly computer savvy, tried to fix it. While doing so, he made the problem worse and thought we had an error that would completely make the machine inoperable. We called Spencer who was able to get the machine working again and worked on the virus. Alexander?s Technical Services is in Atlanta and we are in North Carolina, but Spencer was able to work on the computer remotely. He spent the amount of time he said he was going to spend (two hours) and charged us $60 per hour. However, as an Angie?s List customer, he gave us a $20 discount. So our total bill was $100. Although he got our machine working again, a part of the virus remained but we were able to manage using the machine with just a little inconvenience. The next week, my husband was able to find a fix for this particular bug so now the machine is completely back to normal. It turns out this bug is very new (just a month or so old) so the malware work that Spencer performed did not address the problem completely. The other solution my husband found was able to completely correct the situation. We do not blame Spencer for this at all, as the bug is so new. In fact, without him, we would be reformatting out hard drive and spend much more time and money to get the machine to work again. Thank you Spencer, we are very grateful. We will happily use your services again in the future, if the need should arise.

Spencer, who is the owner, answered the phone within a ring or two and began helping me immediately. His information was thoughtful and precise and he even talked me out of letting me pay for the free information. I can see why they are rated and thought of so highly. Spencer even said how to set up and helped me research the proper router while I was on the phone. Then he said to call him if it did not go as planned and that he would walk me through the deal (I will insist on paying if he does that). Wow, what a company. I'm getting educated and don't have to wait for a tech to show up and do things on my computer that I could do. And then when I get stuck, Spencer will help. Thanks mate. Brian :)

In a few word, he resolved our problem which was a slow moving laptop. He always cleans up our files and has our computor running smoothly.

This service is amazing! I called their phone number (in Atlanta, I think), and Randy called me right back and began working on my computer from his location through remote link. Although I run antivirus software, he found 41 malware files on the computer, removed them, and adjusted settings to optimize the computer performance. Now the computer works GREAT! The cost was very fair, I thought - $60/hour. It actually took a little longer than 3 hours to repair my computer, but Randy only charged me for 3 hours, PLUS he gave me a $15 Angie's List discount! Best computer repair experience I've ever had!

I called the number and told my problem to Spenser Alexander who said he could help and showed me how to turn my computer pointer over to him. He didn't ask for my credit card or personal information until he was through and the problem was solved. Afterward, I screwed up by deleting a file I shouldn't have which kept Windows from booting, I called again, and Spenser fixed the problem and didn't charge me.

Spencer did an excellent job! Not only did he do an excellent job, he informed me of a health study that I was able to refer to a girlfriend to which I thought was above and beyond. The services were also reasonably priced.

It went well. I am not knowledgeable about computers, but he explained everything he was doing.

Almost a year to the day since the last time we used ATR, and their service remains excellent. Owner Spencer Alexander immediately returned my phone call, quickly scheduled a visit to pick up the computer, estimated how long it would take to fix, and returned it in great working order. I had one follow up question -- he immediately returned my call and provided an answer to my question. He then followed up one last time to ensure everything was in working order. Great service.

It went well. He told me that he could take the hard drive and maybe repair it, but due to the age of my computer it probably would not be worth it and the money would be better spent on a new computer.

Spencer exceeded my expectations! He called ahead of time to confirm the appointment, was prompt, and immediately went to work. He explained everything in language I understood and set up my new computer, satisfying all my needs. He was patient with my questions. He was also very professional and excellent with his skills. Spencer is a walking encyclopedia of computer knowledge! His pricing was fair and I recommend him highly to anyone who needs any type of computer help.

We were very satisfied with the service and follow up. Certainly will use them again.

My call was returned the day I called and service was performed the next day. I felt very comfortable with there service and having him in my home. Would definitely call him again with any problem.