Alexander Technical Resources

My computer was running so slowly that I considered buying a new one over the weekend. Mr. Alexander walked me through some diagnostic steps which took an hour. He concluded that I needed additional work and quoted me $160.00. Four and one-half hours later he finished. Clearly, the $160.00 didn't cover all the work he did and hours spent, but he stated that $160.00 was his quote and that he would honor that. My computer almost works like new. Mr. Alexander was extremely professtional and personable, and I would highly recommend him and shall.

The morning I called Alexander Technical Resources I needed emergency help to stave off total computer demise. I couldn't connect to the internet and Spencer was out on site with another customer, so I was very happy to learn that I could take my laptop in immediately for Donna to look at rather than wait for a house call later. She did a first round of diagnosing and cleaning up, and this seemed to have fixed the problem. Seemed there was no immediate evidence of a virus. Unlike the previous customer I am not computer savvy, but I am very interested in changing this. It was a delight to find that Donna is a technician who not only was happy to explain what she was doing and why, but was able to do this in plain English, as well as translate what she'd said back into computer language for me - in my experience an essential prerequisite for learning even minimal savviness. Once home the laptop initally seemed to function fine although the speed was still not brilliant. Over the next two days however it began it's old trick of slowing down, and being temperamental about connecting to the the internet. I spoke several times with Donna (this was now the weekend) and then to Spencer on the telephone. He helped sort out that if I used the DSL cable rather than trying to connect wirelessly I could get a connection. He then spent more than an hour and a half working remotely before coming to the conclusion that the underlying problem was with operating system incompatibilities. He suggested replacing the operating system rather than the laptop - and was upfront that this was for environmental reasons as much as for cost. I much appreciated his calm and non-judgemental way of presenting his opinion about this, and it quite settled my serious impulse to throw the offending laptop out and rush off to look for a shiny new one. Instead I carried it in to Spencer and the next morning had it back with Windows 7 installed and my data etc back in place. As for the price - I paid for only part of the the first day's consultation with Donna (I had a coupon) and then for the operating system and installation, with no charge for the significant time spent on the phone and working remotely. I also called back a week or two later and received help from Spencer at no charge for troubleshooting the set up of my printer and fax. In general I really enjoyed both Donna and Spencer's professional, competent yet low-key and friendly attitude. They remained calm and unhurried despite frustrating setbacks. It was a pleasure to work with them, and the job turned out extremely well. I will certainly be calling them for any future problems, and also if I want to raise my savviness level a notch by having something explained (yes, Spencer is open to this also) .

Spencer called me back within 1-hour and setup an appoitnment the next day. He logged in remotely and fixed the problem. I am cvery computer savvy and was able to view everything he did on screen. He clearly had the advanced technical knowledge and persistent to troubleshoot both the hardware and software solution sets.He fixed the problem in about 1 1/2 hours and I would not have been able to do it myself. Talked to several other local techs who were not able to fix the problem before I called Alexander.

Don't tell customers u have experience to perform necessary job which was explained in detail to Donna & Spencer . Don't tell customers u will return phone calls & never do - for whatever reason. Dont offer any warranties of failure to do requested job. Just keeps $ and doesn't return several phone calls.

From start to finish it was efforless and got the job done.

My computer had been acting up so, in view of all the good ratings this company received on AL, I purchased an $80 coupon for a complete remote tune-up. Initially I made an appointment on the phone with Donna for later that day but due to unforseen circumstances she had to postpone the job a bit, giving me some options for rescheduling. Since we were approaching a weekend i chose to wait a few days when Spencer would be available, although I had no concern about Donna's ability to do the job. I was told Spencer would call me within a 30 minute time frame on the appointed day and he called about 8 minutes into the half hour. Once we got started, the tune-up took more than two hours; part of the time I was away from the computer and the rest I watched the tasks Spencer was performing. The tune-up is less than a day old but, so far, I'd say he did a great job. My computer is four years old and I'm computer illiterate, so I've had plenty of time to mess things up just trying to fix whatever went wrong but never really knowing what I was doing. Well, Spencer straightened it all out and the computer is working better than ever. He was congenial (as was Donna), let me ask questions, addressed my concerns and left me feeling certain that I would seek his company's services for any future computer problems. I thought I might owe more than the $80 coupon but I didn't. Never having been known as a great housekeeper, one of the best aspects of this for me was that it was done remotely so I didn't have to tidy up the house for Spencer's visit. Believe me, this is the way to go.

Donna called me promptly at the agreed upon time and immediately started trying to gain access to my computer via my DSL line. We had to try many different steps to get around all the virus and miscellaneous stuff that had frozen up my computer. Once she got my computer to access the internet she could then remotely go in and adjust settings and remove all the bad programs and settings that had somehow gotten in to my computer. Donna was patient, kind and professional while she worked her computer "magic".

This time my appointment was scheduled with Donna. Based on the issues I brought to Donna's attention, she told me that it would take approx. 2 hrs. We had our telephone appt. on time, through remote access Donna was able to sweep through my computer and clean up all the little (or big) glitches that were beginning to become issues. I found Donna to be extremely knowledgeable. She seemed to be a whiz at identifying my problems, knowing how to tweek them...she is both professional and personable. The original time estimate I was given was right on -- actually, we may have gone over that time, but I was not charged any additional cost. Donna also provided suggestions as to how I can keep my computer in good running order and offered guidance in my adding more memory to my hard drive. I feel as relieved in having Donna's and Spencer's phone number there for my computer issues and I do about having my doctor's phone number as I would a doctor. I expect I will plan to schedule a physical appt. for my computer as I would for myself. Donna, as did Spencer last year, did a terriffic job and I would recommend them to anyone -- but especially to my best friend.

Because of my work schedule, I asked if we could start at 7 a.m. Central. Spencer called me promptly at 7:02, spent the 1st half hour fighting through several problems that prevented him initially from accessing my computer remotely, and then proceeded to methodically go through my computer to eliminate all of the problems, update all of my programs, improve security and bring my computer back to "like new" condition. I watched while working from home on my company laptop, then had a short call with Spencer after he was finished where he patiently detailed what he had found, what fixes he had implemented, helped me set up new, stronger passwords and explained the likely origin of the problem and how to avoid future occurrences.

Problem: Older PC, apparently substantially virus-infected OS even though Norton AV program was run daily. Very slow, and at the point I enlisted ATR's services, the machine would lock up permanently after anywhere from 5 minutes to 10 minutes leaving no option (albeit a VERY bad one) other than hard rebooting by pressing the power button. I consulted Spencer Alexander. Spencer was professional, punctual, and respectful. Spencer needed to enlist a "plan B" for remotely accessing my machine since it was locked up so badly the traditional methods failed. The repair required approximately 5.5 hours, and I was able to leave home to work for a few hours while Spencer completed the repair which consisted of reconfiguring the start-up, running a thorough AV cleaning, and an assortment of other "techie" tasks for which I am too computer-illiterate to describe. End result: Spencer rounded the repair time to only 3 hours, and my old PC is operating very well. I've used remote repair on one other occasion (which actually may have contributed to the festering problems) and Spencer blew that fellow out of the water in terms of professionalism and apparent knowledge. From start to finish, an A+. top shelf experience. I'll definitely consult Spencer/ATR for all computer repair needs henceforth.

Two thumbs up for Donna !! She made this computer of mine purrrrrr . I had tried two other companies, first, but they never got back to me in a reasonable amount of time. Donna and Spencer were (unknowingly) both trying to contact me at the same time, within maybe five minutes of my initial call. Donna was extremely polite, well mannered, professional, honest, and very good at her job. She got rid of all the junk, and stopped whatever it was right in its tracks to eliminate the space problem I had. I just can't thank her enough, or Spencer, at Alexander Technical Resources. In short, you CAN'T BEAT THE PRICE, YOU CAN'T BEAT THE EFFORT, and you CAN'T BEAT THEIR PERFORMANCE. Thank you, Donna. Thank you for a job well done !!!!!

Our au pair brought a four-year-old PC that she wanted to use during her year with us. It was clearly on its last legs - shutting down randomly, etc. - and everything was in spanish. We were skeptical that we could do much for her, but contacted Spencer about a clean up. Scheduling was easy. He did all the work remotely while we were doing other things. Afterward he provided me with a summary of what he found and answered the questions that I had. It was a painless process and the computer is working quite well now.

Alex assisted us remotely for about 2 hours & helped clean up a lot of 'junk' & confirmed that we also needed to upgrade our RAM. With the clean up and additional RAM, our iMac is running great. We would definately use him again in the future.

I called this company because my 5 year old computer was misbehaving. The woman I spoke with listened to my list of symptoms, asked some questions and told me that, based on what I was telling her, I may want to consider replacing the system rather than have them try to address all of the glitches. Their honesty about the best fix, rather than trying to push a lot of services that might not have worked was refeshing. I have replaced my system but, when I have my next problem, I will surely call them first.

Donna was immensely professional, efficient, client-friendly, and helpful. She knew exactly what to look for and how to verify , as she cleaned things up, whether certain files were useful to me or were needed by other programs. As she worked, she gave several hints for DIY maintenance that I can do for myself in the future. The whole process was effiecient, with not a wasted moment. It took about 1.5 hours. I used the Angie's List special deal coupon for the service. I would highly recommend this service to anyone. It felt very much like watching a genie cleaning out the accumulation of junk . How I wish that there were a similar remote service to efficently deal with the unneeded accumulations in my closets and in my attic! <grin!> The big aha's for me? That this could be done remotely. That it could be done inexpensively. That it was so obviuously over-due!We all pay attention to routine maintenance for our cars-- changing the oil, replacing wiper blades, etc.-- but it had not occurred to me that my computer would run so much more efficiently if I gave it similar maintenance. Thank-you, Donna.

While Spencer was quick to respond to emails, there was some confusion as to time and date of appointment as well as services requested. Request for additional information about conflict between Replica and Windows during appointment on 8/02 was ignored. Ongoing conversation in background with another person during remote assistance led me to believe that he was training someone as he performed work on my computer. Follow-up communication advised Spencer that Java Script problem not resolved. Sent detailed letter (attachment in email) on 8/14. I deliberately did not ask for a response as I wanted to see how seriously Spencer would take my feedback, which was fairly comprehensive. As of 9/27, no response. Still have Java Script issues in emails and on websites.

It wnet great...I don't have time for a story.

I was extremely satisfied with the service I received and the price was very reasonable compared to other estimates I received. Performing the computer cleanup on line is convenient compared to having to travel for service elsewhere. I would highly recommend this company for computer issues such as mine.

Overall the experience was excellent. This project was handled via the internet. Spencer was on time. He evaluated the situation confirmed the need to re-position the drives and started in right away. As we went through the process he explained each step and provided suggestions on how we could improve the server operation. The service was efficient and all objectives met. To be able to do this online was awesome.

Donna took my call and immediately went to work on the problem. One hour later, my computer was working, and I got some good advice as well. Donna was extremely professional and explained things clearly. I will definitely use this company again in the future--and will probably have them clean up my computer. Yes, they really do deserve all the kudos on Angie's List. Thanks Donna!

Donna not only cleaned up my computer, she detected a physical memory problem and gave me specific approaches I could try to fix it or get it fixed. She not only explained everything she was doing in plain English, but she answered all my questions about computer stuff unrelated to what she was doing, including how to do a proper back-up to a hard-drive (which I'd been doing incorrectly for 5 years). Donna is both knowledgeable and delightful; I learned a lot, got more than my money's worth, and the experience was unusual because it was so positive.

Excellent. I was leery about the effectiveness of remote servicing but an now a convert. Appointment scheduling was easy, as was login for remote access. Spencer and staff are knowledgeable, diligent in their work and responsive to concerns. I will definitely consider for future use and do recommend to friends and family. So much better and faster than a big box store - and a great value to boot.

Quick response to initial email. Spencer called at the time agreed upon and spent about 5 hours trying to isolate and remove viruses from the Administrator side of my windows XP OS. Had to run the same cleaning software several different times. At that time we could not figure out why, but as he figured out on the 2nd service day the viruses were being passed from one XP login to the other. He became quite frustrated with the time involved and the process, mentioned he missed another appointment and that his phone was going crazy the whole time. My DSL connection seemed to make things even harder for him. Because of this I had to stay on the phone with him while much of the work was done. After 5 hours he thought he had it, and I think was so tired of it at that point that he just quick told me what programs to run, took my card info and moved on. I was pretty exhausted myself. He told me at $60 an hour for 5 hours he felt that was a little high so discounted to $200. 2 days later I got on the computer and had some of the exact same problems I started out with, namely the redirect to ad pages when on line. In addition there were icons on my desk top that I did not put there and were not sure what they were. I emailed him and he asked me to call him the next day. He spent about 90 minutes cleaning things up, and realized he had to get the viruses out of the "limited" login on my windows XP as well as he didn't do this previously. I found out the first time he tried was after 18 straight days of work, so it explained his shortness and frustrated service (though still professional). On this day he was much more relaxed and I think if he had not been so tired that first time could have knocked out the problem in half the time, but that's just a guess on my part. In the end he got me back to work working order. Well worth the $200.

The appointment with Spencer was initially scheduled for.8.27.11, however, I had to cancel and reschedule for the following week. Spencer connected a wireless printer to my laptop. He was very efficient, pleasant and reasonabe. It took about 20 minutes or less. I will definitely use him whenever I have a computer or printer problem in the future.

Spencer was terrific,not only he was able to repair the computer but,we reorganized the whole hard drive and he give me advicefor the future.He is a great person to do business with, he makes everything easy.... I really recommend Spencer Alexander.