Alexander Technical Resources

We sent an email to this company for service on a Sunday afternoon, and Ryan called us right back. He made an appointment for the next day and arrived as scheduled. Ryan replaced the power supply, but the first one he had was too small for our PC, so he went out and purchased a larger capacity power supply and came back within the hour. He replaced the power supply with the larger unit, but the PC still would not power up. He worked on it for about an hour and determined it was not the power supply, but very likely the mother board. He provided us with some recommendations for someone else to look at the mother board, and then didn't charge us a dime for the service call. He said if he couldn't fix it, he did not want to charge us. He was very professional and I would call him again for computer issues in the future. Wow!

In today's world, this is unbelievable. i traveled to Atlanta for a technical trade show and my laptop wouldn't start up. It showed a "fan error". In a panic, I called Angie's List (I was out of my "home" area), and they gave me the top listings for my zip code in Atlanta. Called Spencer, I explained the situation and he picked up the laptop in an hour or so at my hotel, and two hours later it was fixed. he delivered it to my hotel and charged me $ 60.00. Saved my life. I can't recommend him any more highly. Super professional and the speed was like lightening. he says he does remote trouble shooting also. You can bet when I have another problem, he'll be the first i wall call from anywhere. You won't be sorry using Spencer Alexander.

The service provided by Atlanta Technical Resources was excellent overall.

After installing AT&T U-Verse my e-mail asnot working properly. I first tried an on-line "tech" as suggested, and that turned out to be a nightmare. Not only could I communicate in English with the person "helping" me, but was verbally abused and overcharged...even worse, tricked into approving payment and then the so-called "fix" was not working when I hung up. I contacted Spencer at explained my problem, we made an appointment for telecon help in a couple of hours. The problem was taken car of promptly and courteously. Spencer at Alexander is a good technician who gave excellent service and obviously is trained in customer relations. It was reassuring to know the person helping me was in the area and not halfway around the world. I would not hesitate to recommend them for any computer-related problem, and their services are priced more reasonably than the other on-line services.

Donna called at the appointed time, took over my computer and proceeded to work on the problems while I watched. It appeared that the problems were real and not due to a virus or my stupidity. Donna spent about an hour on the problems. She then proceeded to clean the computer. She controlled my computer for an hour and 41 minutes and I watched every minute. I was impressed. Before she disconnected she said to give her a call if I have any problems. My computer has been working fine for over two weeks.

There was incident about three years ago where several companies tried to repair a problem my computer which was still covered under warranty and nobody else could solve the issue but Spencer. He is my go to 911.

The owner of this two person company and his only employee assisted me. Donna first assisted me with my HP Printer/Computer Virus issue. She did not know enough she admitted to further assist me so she passed me off to the owner, Spencer. He was rude and I have to say she was polite. However, they both did team viewer sessions over a "supposed" secure network to access my entire computer! I didn't realize until the next day after they failed to fix my computer issue because he spent the whole time putting viruses on the computer Trojans and creating a new Windows Account. Now I have suspicious financial activity on my accounts too. He system restored the computer to the wrong date. HE IS A HACKER AND SO IS SHE!! They make their company look "legit" and "big" when you call their toll free number it says if you know your parties extension or company directory....why would they need that for a two person company? For her I think it was ext 1. and for him ext. 2. I found them on Angie's list and now I am wondering is Angie's list a joke too? Don't think I may use your service again either. Sorry. But not sorry.

I sent them an email asking if they could fix my problem and about h\their guarantees. I gave them 3 ways to contact me. I have waited 24 hours and have not received any acknowledgment at all by phone, text, or email. I wouldn't ever recommend a company that can't even send a thanks for contacting, we will respond within x time frame. It can be done automatically by email (they are a computer service company) after all. **UPDATE** I read the response from the company and I am sorry about the broken ankle, I still feel that a computer repair company shouldn't have an email account that isn't checked and shouldn't have an email account that doesn't at least send out an automatic response stating a time frame estimate for a call back. I would understand if it were another type of company but computer repair? Seriously? Why , as their response stated, should I, the customer, have tried try to reach them again? Why should I have stated it was an emergency so that they would be professional enough to call back? Perhaps my computer wouldn't allow me to go back to the website to look up an alternate way to reach them, though I feel that I shouldn't have to. If they were a professional company, someone would have contacted me, Unless it is a one man operation and he types with his ankle.

The tech specialist was very professional and efficient. We were having some problems with our computer and after the tune up everything runs just fine now. I am not very tech savy and had some questions for the specialist. He answered them clearly, without being too technical, which i appreciated. Definately will use this company again.

I liked every aspects of their service; the pickup, the delivery, the personality of the person named Spencer who did the repair and liked his knowledge. Everything worked perfectly.

I purchased the $80.00 computer tune up. I was contacted by email shortly after to set up an appointment. I was called promptly at 10:00am by Donna as per my scheduled appointment. Donna, the computer tech, explained to me what she would do to the computer. About two hours later, Donna called me back and told me what she had cleaned up on the computer and gave me preventative tips on how to viruses, trojans, etc. She also gave me websites to scan the computer for viruses, and explained how frequently this should be done. Next, a virus protection was loaded on the computer. Donna was very friendly, patient and knowledgeable. She answered all of my questions. So far, the computer is running much better than it has in a long time.

Overall, my experience with Atlantic Technical Resources has demonstrated their commitment to providing exceptional service to their customers. On my first contact, Donna when I asked about upgrading to new operating system, Donna was perfectly frank with me and told me that my current computer wouldn't operate well at all with this particular upgrade. I appreciated her advice and appreciated her honest assessment. When I get ready to buy my new computer, I am going to call Atlantic Technical Resources to help walk me through all the decisions about upgrades and add ons that I have to make so I get exactly what I need in a computer with no more or no less than meets my needs. I was so happy on my second contact with them when I had the "emergency." I had called and left a message for Donna (who doens't work on Mondays), but Spencer called me back within just a few minutes and he stayed on the phone with me until my problem was solved. I very much liked that I didn't have to make an appointment to resolve that particular issue.

On time, great service, friendly, This was my second time using this company. I Plan on them working on my lap top next week.

I would use this company again if needed.

The tech downloaded some free software that will help me keep it virus free and cleaned up in the future. It took less than an hour and I have not had problems with it since. They were professional, listened to my issues and answered all my questions without taking too much of my time. Their prices compare to a place I have used locally but the local company's repairs did not last longer than a couple of weeks.

Due to a virus, I was only able to access my computer as a guest. I contacted the Trend Micro people and spent several hours with 2 different technicians who were unable to solve the problem. I contacted Alexander Technical Resources on a Friday and Donna scheduled me for an appointment on Saturday. She called right on time and she was able to access my computer. The virus had replicated itself, resulting in at least 238 viruses. Donna spent over 3 hours working on my computer. She used a variety of programs to clean it up and repair any damage. She was able to get my computer back to its pre-virus condition... in fact, it is even better than before. Donna was extremely professional and knowledgeable. She answered all of my questions and when I expressed concern about virus protection, she was able to suggest free anti-virus programs that provide a double-layer of protection that I did not have before. I called back late Saturday, with another question. Donna called my back on Sunday and apologized for not calling me sooner. She was extremely conscientious and was a pleasure to work with. I work very long hours and it would have been very difficult for me to take my computer to a shop. In addition, it would have been extremely inconvenient to have been without my computer for any length of time. By working with Alexander Technical Resources, I didn't even have to leave home. I was paying an annual fee for virus-protection that failed. I now have a computer that is like new and quality, free virus protection. I highly recommend the services of Alexander Technical Resources.

it was great ... even though it didn't get fixed

I contacted Alexander Technical Resources via phone, and within an hour my call was returned. Spencer Alexander accessed my desktop computer remotely, and in just over an hour, he was successful in repairing a corrupt driver that took several attempts to isolate. Spencer was friendly, courteous, knowledgeable, and helpful. I highly recommend his services.

The beginning was good: Sometime after scheduling my appointment with the instructor I tried to insert my Quicken disc thinking I should take a look at what I would be working with the next day and I couldn;'t do it. The D drive was frozen and wouldn't accept the disc..I didn;'t know what to do. I tried to reach the instructor to cancel my appointment but she had left and I spoke with someone else. He walked me through the process to free my disk and it worked! I kept the following day';s appointment. The middle -see above. The end: I will use them again

My daughter's computer lost the ability to access the Internet. I am fairly tech-savvy, but I couldn't find the problem. Since my computer was also acting slowly and giving me various errors, I decided to call this company. I had virus protection and a firewall running on my computer so I didn't suspect viruses. I called the company and spoke with Donna, who was very vivacious and kind. I requested the $80 "best computer clean-up". I also asked Donna to help restore my network, since for some reason, my three computers were not seeing each other and only one could access my printer. Unfortunately, although she tried valiantly for three days, Donna was unable to solve my problems. The "best computer clean-up" consisted of Donna running several increasingly more dense virus scanners/repairers and a program that cleaned up extraneous files. She used freeware from the Internet to do this. Unfortunately, that seemed to be the extent of her knowledge. Because she was unable to fix the computers. She did restore Internet to my daughter's computer. But it took a ridiculously long time. And she never solved my computer's errors and crashes. Perhaps Spencer is different, but Donna did not seem to know much more than I do. She knows how to run virus programs - something I could have done myself. So if your problem is viruses and you're not comfortable downloading freeware to scan and repair your computer, I guess it's OK to use them, though in my opinion, $80 is outrageous for such a service. She charged me $240 after spending about 18 hours trying and failing to solve my problem. So I paid that amount basically to have my computer virus scanned. I ended up installing a new anti-virus program myself. If you've got anything more than the simplest problem, do not use these people. I am still getting the same crashes and errors I got before. I called a professional because I wanted someone who could do something I couldn't. Unfortunately, this was not the case with this company.

Well done. Courteous, considerate of my time and fair in pricing.

I am very satisfied with this company....... Donna was on time and very, very informative........she answered questions and continued to work with and without me on the phone ......... security was good since no passwords were shared or asked for...........she ended the session, which lasted over 5 hours, by stressing that I could call back and she or Spencer would be available for any questions I had...........she made some good suggestions for maintaining the "health" of my computer and even answered some other questions I had about other equipment that I was considering adding to my system such as an external hard drive............ all very professional ............competent people........ glad I found them on Angie's LIst!

The computer was so very old , that he tried different ways to clean up the computer., he was very patient. We were so impressed that when I made a trip to visit my parents, and they were having problems with their computer, he was the one I called and he was quick to fix the problem., I highly recommend him and would not hesitate to use his services again.

I will use them again in the future.

While I am disappointed that Spencer could not help me recover the Windows XP installation on my PC, he did not charge me for his help. His opinion was that spending money on my eight year old PC was not wise. NOTE: My thinking is that Spencer might have been able to try other things to recover my PC, but would need to charge me for any additional time. Certain Windows XP problems can be complicated and time consuming to solve. I think Spencer was not confident he could ultimately resolve the problem. And, when people spend money but get no tangible positive outcome, they are usually dissatisfied. I have to respect thinking like that.