Florida Home

Horrible! They used to be a good company and have gone way down hill. All they want is money and don't care about the customer.

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After servicing the unit I was told I needed two new UV lights that needed to be ordered. I was charged for these at the time. However I did not hear back from the company. I made three subsequent phone calls to them, each time being told that the lights would be ordered and installed. To date I have received no response.

unknown

They were friendly, had good product, punctual, and were willing to work on the price.

Florida Home Air Conditioning came out three times before they properly diagnosed the problem. On August 15, 2014 a technician came out to perform a diagnostic on two A/C units that were not working. I have one units that supplies air upstairs and the other that supplies air downstairs. He claimed that he suspected that the upstairs unit had a leak and performed a leak test that identified a leak in the coil in the Air handling unit. He advised that the coils cannot be fixed and would need to be replaced and would run me about $1,000. He said it wasn't a bad leak and that I could get by for a while. He then said that he put 8 pounds of refrigerant in the heat pump outside and this should hold me over for a while. The second unit kept tripping the circuit breakers and he claimed it was a bad capacitor, which he replaced and added a booster/starter package to asset the Heat pump during the initial run up. After he did this he said to give the unit a while to get rid of the humidity before observing a temperature drop. I paid a total of $1079.36 with my credit card and he left. The following day the temperature was virtually the same, I called them back and reported that my issue was still not resolved, they sent out a tech the following morning. The same technician arrived and said that he had to purge the lines and flush the system and that the refrigerant was very low. He claimed that this would do the trick and once again the system will get rid of the humidity first before any observed temperature difference. Once again the following day the issue was the same 90 degree temp upstairs and 84 - 88 degree downstairs. I called again and reported the issue, they said they were sending a tech out that night, at about 9:00 pm the technician called and said he was the only one on call and would not make it to my house and that he was preemptively informing clients and would be there the following morning between 8:00 and 12:00. After noon passed by and no tech, I called the company and they apologized and said they would send someone out. The Technician that came out the first two time was back this time he said that both compressors were bad and that I needed two new heat pumps and that meant that the air handling units needed to be replaced. He said that I was looking at about $10,000 worth of work and that If I was interested he would call the company and have someone come out to talk to me about replacement units and financing options. He also mentioned that I would get my money credited back to my credit card as and I quote "Our company is not in the business of charge customers for services that didn't fix the problem." I agreed and the following day a sales rep came out and gave me his pitch. the subject about my refund came up and he said yes you should definitely get that back and it could be used towards the purchase of the new systems. After he left I got a call from the Regional sales manager for Home Depot (apparently they are the contracted installers for Home Depot) stating that he had spoken with the salesman and wanted to let me know what they could do for me. He then went on to say that they could not give me my money back, but he could knock off a couple hundred dollars off my purchase. I informed him this is not what both the tech and the sales rep said and its not what I believe is right. I later spoke with the sales rep and he insisted that he was going to try to get me my money back even If I choose not to do business with them. He later confirmed that they were not going to give me a refund and as he stated "they gave me a bunch of bulls%&# excuses and later apologized.

The service guy Bob completes his maintenance check and reports that I need to replace my air filter which I agree was pretty bad. He also noticed sounds coming from my compressor unit outside and recommends that that work be done to it and quotes me $350 to replace a capacitor or $1800 to replace the compressor or $5500 to upgrade the entire system. Not knowing anything about A/C systems I don't know if these quotes are reasonable or not but since it seemed impending issues were just around the corner I opt for the capacitor replacement for $350. I tell Bob that I would have to get quotes from other companies before opting for the major repairs or upgrades. Bob assured me though that this $350 cost would be applied towards the compressor or system replacement should the worst happen in the next few months and I decide to go with his company. Bob proceeds to tell me that he doesn't have a capacitor in his possession so he has to run to pick one up. He also says while there he can pick up an air filter for me. I tell him that's fine and off he goes. About 35 mins later he comes back with both the capacitor and air filter but only has an actual receipt for the air filter. This seems a bit odd to me but I let it go. Bob installs the new capacitor (just a matter of a few screws), restarts the system and every is still working fine. Bob then prepares all of the paperwork and tells me that he had to pay out of his pocket the $3.88 for the air filter and gives me the receipt so I pay him $4.00. He then writes the cost of the capacitor in the service order as a flat rate with no breakdown of cost, labor or taxes. I would normally do my due diligence in getting quotes for repairs but since the repairman was there I went ahead and bit the bullet. However, in the back of my mind I was thinking that Bob inflated the cost of the capacitor replacement so that I would almost be forced to go with his company should further repairs be needed. 8 days pass and I decide to check prices out of curiosity for similar capacitors and find that on average the cost is about $35. Talk about inflating the repair! There's no way the labor would make up the difference since it's just a matter of loosening and tightening a few screws. Needless to say I wasn't happy and cancelled my service plan. I was a loyal customer but this incident left a very, very bad taste in my mouth. To make things worse it's now 13 days after the capacitor replacement and now my compressor has died! Is it coincidence? Maybe, now I have to find another company to replace it but I can tell you it won't be Florida Home!

Another contractor had given us wrong information on our old unit and had not maintained it properly , Florida home gave us all the information in detail on how to repair the old unit or replace with a new unit. They did not pressure us to make a purchase , just gave us the facts and told us to call them the next day with our decision. As soon as we decided to replace our unit, they gave us a time and date and all work was done on time and as ordered. As I said they did excellent work and cleaned everything up before they left. Great crew. Project manager gave us his cell # in case we had any questions or problems. He called the next day and came by to check on the work.

The sales process was the only good part of this whole thing. We were planning a trip over the Christmas holiday and we needed the installation done before our trip. Apparently there were no installation technicians available, so they had one of the repair guys, who had some installation experience, come and do it. Another tech was supposed to come and assist, but never showed up, so the installation took the majority of a day. I felt bad for the guy so I gave him some lunch. Since the installation, we've noticed the thermostat has to be turned down really low to get any air conditioning started. Whereas before, we'd set our thermostat to 75-78, now we're setting it to 71-72 just to get the house to cool down. We called and had someone come and look, and he asked who'd installed it. I told the technician the name of the installer, and he rolled his eyes. So, apparently some politics going on, which I didn't really need to know about. Furthermore, it turns out the installation technician was supposed to use a wider intake hose. Instead, they left the original attached, which is smaller. All in all, I would not recommend Florida Home. There are plenty of other and better companies in Jacksonville.

We moved in around 2000 and someone recommended Florida Home to us. The fact that we have had them for so long, and their prices are reasonable. They've changed hands about five times in the last ten years, so I wouldn't want to recommend them. They aren't horrible but they aren't great. The only reason I am still with them is because I got a really good deal on my air conditioner last December, but I don't think I've had the same technician twice. You know, they seem to have a constant turnover. It was locally owned, but they now were purchased by another company, I think in Texas, so when you call you actually get a call center, and I'm not overly thrilled with that. THey gave me an excellent deal on the air conditioner, but overall I wouldn't say that they are outstanding. My main thing with them is the fact that you never see the same people, and that it has changed hands, and when I first got it, all my air conditioning and appliances were covered. Then they sold that aspect, then they decided to do plumbing and air conditioning, and later they never notified anyone that they dropped the plumbing and I actually had a flood in the house and called them for a plumber and they said "Oh sorry, we're not doing that anymore". Now they just do air conditioing and heating. Overall just not an outstanding company, it used to be, but not anymore.