All American Air Conditioning by Steve Chapman

Ordering was easy, installation stayed on time table, up and running fully functional the same day. All Tech's worked in professional courteous manor at all times. Frank complied with all requested equipment and also made some good sound reasonable suggestions based off of years of experience. Kevin the on-site Project Manager worked well direction his team, all worked together in a harmonious expedited pace. Fully satisfied with the end results, will utilize their services again.

We paid $1695.00 to All-American Air - they didn't seal it up correctly - it continued to leak - they continued to tell us it was the pipes. It took other HVAC professionals to fix the damage they did - and my son had to put out more money but what should have been warranted by All-American. I also have (had) a year round maintenance with them on our home - and they never call to remind you to use it -- for your twice a year check-up. IMO - they hope you forget so they don't have to come out. The only reason I remembered was because we were dealing with my son's condo. Needless to say, we won't be using their services anymore. Waychoff Air Conditioning came to his rescue - and to their benefit, they even attempted to talk to Frank at All-American to explain the issue - they didn't even want to hear it. Shame on All-American Air, I can see why their online-Google reviews are plummeting. If same claims court wasn't such a hassle, we would be there with them.

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The "customer service" folks at ALL AMERICAN told me that we don't service "YOUR AREA" anymore and we can't provide good service to you- even for existing customers that were sold equipment which broke less than 18 months after they sold it. They acted like they were doing me a favor by NOT fixing the unit they sold me and would only service the unit if I went to the back of the Line and waited 2 or 3 days when it was convenient. Nice. They had No LENNOX Preferred vendors they would recommend to me and basically said they are not willing to drive to our office park area- maybe 20 miles on the Interstate- to fix my unit. I was concerned that I would have to find another company who does not SELL LENNOX GARBAGE and they would not know the intrinsic flaws in their systems. And that concern was borne out. I had to hire a competitor and of course, they spent 4 hours trying to isolate the issue and never found it and then offered to spray a sealant in the system to solve a possible leak. (This technique is actually against the recommendations of LENNOX and would possibly have voided my warranty. ) Then, I called a "factory-authorized" Lennox dealer who was able to diagnose the issue as a "stuck or defective valve" and that there was NO Leak. This DEALER should be commended as they knew their product and were able to troubleshoot and diagnose the issue-which should have been done by the original LENNOX dealer. My Advice? Never buy LENNOX units and NEVER use All- American A/C in St. Augustine, Florida. They can't be trusted to fix what they sell and let someone else clean up their messes. IF you HAVE to Fix a LENNOX-which is certainly going to happen-use MC GOWEN More ADVICE?? BUY TRANE! Every unit I have owned by them has WAY outlasted anything else I have ever owned.

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