LOWE'S

unknown

Had my bathroom remodeled. Was not happy with the subcontracting company. The tile job is awful. There are sharp edges and indented tiles. You can see the line where they replaced the dry wall. They didn't grout around one of the tiles, when I pointed it out, they caulked it instead of retiling it. They dropped my mirror during install and broke it. In the process, they chipped my counter and hoped I wouldn't notice. When I did notice, brought it up to Lowes attention. Finally after months of going back and forth, I went into the store to get a refund on my counter. The GM wouldn't give me a refund and insisted I pick a new counter top. So I did. When he realized the counter top I chose, he offered me the refund. I went with the counter top. The company came to install the granite. Then the plumber came to hook up the sink. The sink leaked. When I called the plumber back, they said it was just condensation. It was a lot of water for condensation, so I called my plumber (who I had to pay) and he stated the drain wasn't sealed. He sealed the drain and now there is no water. It was very expensive. I purchased a shower head kit because I liked the handles. I chose to use a different shower head. The shower head I didn't use disappeared along with all my extra tiles and grout. I'm still working with Lowes to get the tiles and shower head. I refuse to even shop at Lowes any more.

It was fine. They are very responsive. They called me every week and providing a status update, which was very nice to have. It was a special order so it took about a month to get it in. I would return Lowe’s for additional products or other services because their location and their customer service.

Made initial inquiry in December 2014, wrote contract early Jan 2015. Received phone call all materials were in they would deliver Jan 31, called and reminded store, my house is a small house, no room to store construction materials. OK, will keep at store, no worries. Tell store I am going out of town 2/5-2/12. No problems, they are bonded, perfect time to do reno. They would keep me informed via e-mail, phone, text etc. No such communication happened. Adult son at home, sent message to me that they did demo the bath and vanity 2/9/15, planned to have electric install heated towel bar on tues. OK, then put tub in which was difficult. No more work. I arrive home late Thursday 12, to find my master bedroom packed with all construction materials, My small drive over 1/2 consumed by and enormous waste receptacle. Nothing much in the waste receptacle (no bathtub etc). Friday I call and complain. they come out and make a path to my bed through my bedroom but leave used toilet, which had to be removed to accommodate tub, but it was left sitting at head of my bed. I call and complain, they come out and moved it soaking the new bedroom carpet with toilet water. They removed the door to my adult son' s bedroom as demo, but door swung wrong way, they couldn't replace his door so after a week tension was so high in house he left. He has mental health issues and he just couldn't stand the lack of privacy. The work they have done so far has been sub par, the dry wall looks like an ocean. It is now Mar 3rd they removed the dumpster today. I took it upon myself to find different shower head because they told me a drain head w hand held wand was not possible, but did not offer other options. I have found what I want and although pricey, I will purchase and have it installed by a real plumber or contractor. The sink faucet per the pm, has been on back order due to inclimate weather up north. That has been at least 4 wks. So I went to the Lowe's on underhill and chose one that is "in stock" that they can install and so they get out of my house. My son's door should be available this week they hope and they hope they can get all done by this Friday. The door is suppose to be in Tuesday or Wednesday, but it is not convenient for him to get his crew here until Friday. This whole project has been a relentless nightmare.. In the end I will be left with a crappy product, that is not what I wanted and I am totally dissatisfied with. When I can save the money once again, I will have to have it redone.

We shop at Lowe's for over 5 years and I've never had a problem with them. If you need help they just help. We never had anything to complain about with them.