Founded 2003 • With Angi since February 2011
Service Provider Response
After researching your project, we have determined that we finished your project in 2007, 12 years prior to this review. Recently in 2019 you hired another contractor to move your pool equipment and apparently they caused some major problems with leaks, plumbing issues and problems with the pool lights. The issues listed have nothing to do with the work we completed 12 years ago. We have tried to help you out by referring pool service professionals as we don't do these type of repairs in house, Apparently they were not able to help you do to the severity of the damage caused by the other contractor. My suggestion would be to bring back the contractor that moved your pool equipment and caused the problems to begin with. I apologize that my referrals were not able to help you. It is unfortunate that we receive a bad review due to another contractor's work.Service Provider Response
[Member Name Removed], I apologize that we were not able to meet your expectations regarding a pool proposal. I do hope that your pool project goes well and you are happy with the contractor that you ultimately choose. As a consumer as well as a contractor I too like to give constructive feedback when a product or service does not measure up to my standards. I want to personally thank you for your review as it has made us better in this regard, we have since raised our standards when working with potential clients. Best wishes and thank you again. Kevin Shipp, Grand Vista PoolsAngi Certified
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