tv repair, satellite tv service, tv antenna, cable tv service, tv sales
 + 3 more
I purchased my first box in February 2015. At first everything was great. I had a couple problems but ended up switching my internet and it resolved them. I was so happy at first that I recommended several people to get online and buy an a-box...which they did. I even purchased a second box as part of a Christmas promotion in December 2015. However I started experiencing problems with the first box. I called tech support and told them of the issue with the box shutting off whenever someone walked across the room. I was told send it back we will just replace it. I was sending in right before my warranty expired so I thought great a new box still under my warranty. NOPE!!! They sent it back and said that they reprogrammed it and everything was fine. I plugged it in, turned on a show and within 5 minutes the box shut off again. I seen Julie at another local Home & Garden show so I stopped and talked to her about it. Circumstances prevented me from sending it in immediatley but when I did once again they sent it back saying they reprogrammed it and everything was running fine. NOPE!!! Hooked it up and before I could walk over and sit down on my couch it was off again!!! I have emailed Julie to let her know of the continuing problem. She told me that they watched 2 movies and it never shut off! I find that hard to believe when I can't even turn around and sit down on my couch without it going off again. So she tell me let me check your paperwork when I get back to the office. She emails me to tell me sorry can't do anything for you your warranty was up in February. I explained that the first time I tried to have this problem resolved was before my warranty expired. Her come back was sorry it took you too long to send it back but I can sell you a refurbished one for $100. I told her no thanks I would not be purchasing another box if this was their level of customer service and not standing behind their product warranty. She offered to send me another cord, the only thing wrong with that is the cord is fine it's the port that the cord plugs into. Her fix was to tell me to put a piece of TAPE on my $200 box and see if that works.!!! NO THANKS. BUYER BEWARE!!!!! I have found a cheaper alternative to her product and with a little research you will too.
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TV Sales,
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TV Service - Satellite,
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FAQ
A-Box TV is currently rated 1 overall out of 5.
Sunday: 9:00 AM - 9:00 PM
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
A-Box TV accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A-Box TV does not offer free project estimates.
No, A-Box TV does not offer eco-friendly accreditations.
No, A-Box TV does not offer a senior discount.
Yes, A-Box TV offers emergency services.
Yes, A-Box TV offers warranties.
A-Box TV offers the following services: We offer a cable replacement with no monthly or annual service fee. All you need is WiFi.