Appliance Tech Services

I have a $1800 gas cook top, electric oven Kitchen Aid Superba. it is 12 years old. I flooded it with the pot filler faucet. He told me up front what could of happened to the expensive computer control panels, but when he got here, he did not try to up sell me, it was a cheap thermostat part that shorted out. He helped me order it online and showed me how to put it in when it arrives. He only charged me for a service call. It could have been much worse. Reliable, honest, integrity, professional, has all the right tools for the job, highest recommendation, He is my go to guy on my appliances period. Love him.

Lazaro was prompt, efficient and professional. Reviewed what was wrong and explained exactly what it was, how we could fix it and priced a reasonable estimate before beginning work. He already had the part needed on his truck and in total, from walking in to completion of repair was less than 45 minutes. Ease of payment using Square was fantastic. Would highly recommend and will use them exclusively going forward.

He is the best guy I have ever had. His name is Raphael and he is astonishing. He is just amazing. I wish he did plumbing. They came in, took the thing apart, found out what was wrong and then he just fixed it. He said I could call the plumber in to have him do so additional work. The price was reasonable since that particular stainless steel, double door costs $2,300. He was perfect and polite -- I mean polite. He was very punctual to the minute and very nice. He was very fast. He came to work even though he had to go to a funeral.

Great service

Our dishwasher stopped working. We called ATS, and Lazaro came out the next work day. He was on-time, he diagnosed the problem, and he ordered the necessary part. He came back the next day (also on-time) and installed the new part. The whole interaction was pleasant and stress-free. We're very happy with the service and the price. We highly recommend him.

Lazaro Polanco and his colleague came on time with professionalism and smiles and the part they expected to be bad, which was the right one too. Worked quickly, explaining all the way and were outta here in great time. I'm very happy with them.

After cleaning my dryer's vent and exhaust system, and tightening the exhaust vent to the dryer with a clamp, my dryer is working perfectly. I was very happy with Appliance Tech Services and would be more than happy to hire them again.

Lazaro had to come out twice. The first time he had a general idea of what the issue might be but was unsure because he was unable to take out oven. Oven was installed in a wall and surrounded by brick. He provided me a quote of what he thought the issue might be and the cost. He ordered the parts and came out two days later. This time he brought another worker to help him take out the oven. With both of them they were now able to remove the oven easily. The costs came out less than originally quoted. He was able to fix the oven quickly. I would recommend him.

Great communication! Called before heading over and confirmed address arrived at set time. Found the issue and replaced the bad component. I have used other repair companies and by far these guys are the best. I would recommend them. The tech found a bad heating element and replaced it. He also corrected a kinked exhaust line and cleaned out all the lint in the dryer. The unit is running like new.

Appliance Tech Services are professional, prompt and fair. So the best experience using an Angie's List service provider.

very professional and punctual. thoroughly investigated the problem and repaired it immediately

This folks are the "Dishwasher Detectives!" Lazaro and his crew would not give up trying to solve the mystery of why my dishwasher would not fill adequately. It turned out to be a plumbing issue, but they were able to solve it. They kept me informed all along the way, were right on time, polite and professional at all times. I give them my highest recommendation. These folks clearly love what they do and do it well!

Lazaro was very nice. He gave me an idea of what the repair would cost before he sent someone to come out and look. The repairman he sent was very nice. Performed the job correctly and in the end the cost was as stated. Would definitely use again Glad to have my washing machine working again.

I purchased a home that had a non-working dishwasher. Called for a service visit and was able to get someone the same day. They arrived on time and explained to me the whole process. I ultimately decided to replace rather than repair due to the cost.

They were on time and explained the problem. The dial parts had to be ordered, so they were back in a few days when they had the needed parts.. The parts were installed and the machine works perfectly. They were honest, courteous and completely professional. I fully recommend this company and will use them again when the need arises.

I love this company. This was my first experience with Appliance Tech. The job before mine that Lazaro and Juan were working on ran late and Lazaro called to let me know they would be late or to see if I wanted to reschedule. I had a doctor's appt. so I rescheduled for the next morning (a Friday). At 9 .a.m. Juan called to say he was on his way. Promptness - here in Miami that is almost unheard of and that is not an exaggeration. When Juan first arrived I told him the unit was almost 10 years old. He pulled the dishwasher apart and the final determination was that the drain pump needed to be replaced and if I wanted it repaired he would have to order it but he would have it the next week, but then he did something I have never had a service repair person do. He said that although he could fix it and he would be happy to do so, I might want to do some research over the weekend to see if I could buy a new dishwasher. He said I could probably replace my unit for around $300, which would be less than a $100 more than it would cost to fix it. He even went into a couple of big box store websites and showed me several units in the $300 price range. I was floored. He told me to just call him on Monday and let him know my decision. This is what I call GREAT customer service (and I know GREAT customer service - I was in that field for over 20 years). I took Juan's advice and ended up buying a new dishwasher but I didn't buy a service contract (too many bad experiences). When I called Appliance Tech this morning, I spoke with Lazaro and let him know what a great company I think he has and that I will recommend him to anyone who asks if I know a good appliance service company. I told Lazaro that I didn't buy the service contract on the dishwasher and if something happened to the dishwasher or any of my appliances, I would call Appliance Tech, which will probably be soon because all but one of the appliances in my home are at least 10 years old. I highly recommend this company.

Came out to my same house. They were going to be a little later than they originally quoted but they called to give me a heads up. Turns out they arrived within the time frame and repaired the washer instead of taking the easier and more expensive way out.

I had several phone calls & text messages with Lazaro prior to his service call. We discussed whether or not it would make sense to replace an expensive heating element on my 12 yr. old KitchenAid dishwasher. My husband & I decided to take the gamble & have the $350 job done (price includes parts & labor). Lazaro was able to provide the part sooner than expected, so that he could complete the job for me before I left on vacation. His brother-in-law, Juan, came & did the repair job. He was also very polite, friendly & explained what he was doing as the repair progressed. I appreciated the fact that he was very careful with moving the dishwasher out from under the counter, so as not to damage the tile floor. Juan had my dishwasher working perfectly in just a little over an hour. He tested everything to ensure that the water was heating up & draining properly. Just under 30 days later, the dishwasher failed to work properly. We were not sure if it was related to the heating element repair or not. The soap was not dissolving & all the food was being "cemented" to the dishes. What a mess! I calked Lazaro & he & Juan came promptly to my home. After some testing, Lazaro determined that the heating element had been properly installed & was working perfectly. He then determined that the problem was that NO water was coming into the dishwasher. He disconnected the inlet dishwasher hose at both ends & cleaned it. My dishwasher is again working just fine. Thanks guys! At the end of the 2nd visit, I asked Lazaro how much did I owe him, because I was aware that the 2nd repair was unrelated to the 1st repair. He told me there was no charge. That was certainly a surprising answer! Thank you Lazaro & Juan. I will definitely call you again & refer you to friends & family. You are real pros!

Out of all the repairmen we called he was the only one that talking about possible fixes other than just replacing the ice maker. Lazaro explained each troubleshooting step he went through.We ended up replacing the ice maker anyway, but I feel he did try to repair it(at a lower price than quoted from other techs). I feel like I can tell when someone is trying to BS me. I think he was very honest and that he tried everything he could. He was very punctual. The 2 times he came, he showed up at the exact time he said he would. He had no problem honoring the Angie's list coupon. Overall, a positive experience.

He came to check a problem I had with the washing machine, I told him specifically what was wrong with the machine, he unscrewed a cpl of screws, and then screwed them back on,he removed the door seal and then put it back on(not even how it was before) I told him that the water flow tube was clogged and if he could just open the flow of the tube he replied that he needs to take the machine apart and since the dryer is sitting on top of the washer he needs another tech to help him with the repairs, he didn't even feel like working on the machine. At the end I gave him the coupon that I downloaded from Angie;s list and he didn't honor it., he said that the coupon is only for repairs and not service calls(there is no mention of what he said on the coupon nor on this site) After he left I cleared the Tube in 2 minutes and the problem was solved, now the new problem is that the door is leaking from the seal that he took off and put back on. I will never call them again, LESSON LEARNED

Excellent job. Very rare for Miami. The service, communication, speed, and quality were all excellent. Everything went smoother than planned. Like I said, rare for Miami.

Lazaro is the nicest, most honest, and most reliable repair person we have ever worked with. He really understands how to make customers happy and goes out of his way to do so. I have every confidence in him and he's the first person I contact when we have an appliance problem. I trust him completely.

They were very honest and did a very good job. They were also very punctual and courteous.

Lazaro from Appliance Tech Services is hands-down the most responsive, experienced and knowledgeable person in the appliance business. We called him before his working hours in a very cold morning (Miami in the 30s!), when everyone rather linger longer in bed, and Lazaro immediately called us back for our service request before business hours. He was very detailed in his questions and knew the right questions to ask us to identify exactly what was wrong with the appliance. He had knowledge of different brands and how our particular brand (KitchenAid) worked and what it needed. He called us back within half-an-hour with the solution. It saved us lots of time and money to call Lazaro. Lazaro is a person you can trust. He's honest and he won't waste your time. We highly recommend Lazaro for all tech services. We are so thankful!

The technician was great. Unfortunately, he forgot to put the part in his truck, so he was a couple of hours later than our appointment time. But I had someone at home, so it was ok. I was going to use the 10% coupon on Angie's List. However, the owner Lazaro would not accept it. He said that he never authorized that coupon, and that it is only live on the site because of an error on Angie's List side of the business. I told him it was unprofessional, and that in my own business, if I make an error, as long as the customer has proof of the error, than I makegood on the error. I was really aggravated by his snarky response. However, I would use them again because they were super responsive, and the techncian (I think his name was Juan) was awesome.