Superior Water Conditioning, Inc

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We couldn't be more pleased with the performance of this dual softner system (K-Q51) we purchased in 2003. The installation in 2003 was done promptly and professionally for the stated cost and has worked flawlessly for the past 9 years. Within the first two months of occupancy in 2003 without a softner, our stainless steel dishwasher became clouded with a hard white film and our expansive glass shower enclosure was spotted and difficult to clean. Within a month of the Kinetico system installation, the treated water resulted in the stainless steel dishwasher "cleaning itself" and the glass shower enclosure spotless. We have experienced NINE YEARS of trouble free operation. We followed the recommended rebedding which was done in 2007 and 2012. Our experience with Superior Water Conditioning has been excellent beginning with the initial sales consultation, the installation, and two rebedding services.

When we first bought our home, I called Superior Water Conditioning to ask them to send someone to our home to teach me how to operate and maintain the system. Rather than charge me for the service call, the office manager offered to explain to me over the phone how to care for the water softener. He patiently described each valve, tank, and chemical until I was comfortable with the system. I have often joked that he could talk me through repairing the space shuttle, not because the water softener is so complex, but because I am not handy with this sort of thing. The entire staff has always been friendly and helpful to my family. They have always taken the time to explain the mechanism to me, and to help me maintain it efficiently.

I thought that they were overpriced. At one time they sent out a guy who really didn’t know what he was doing and I sort of learned enough about the system that I could keep it up myself rather than dealing with a nightmare. Their tags were on everything as they had installed it and I had no one else to call and I could not find an alternative. I will try not to use them in the future.

If they can't make an appointment successfully, they probably don't provide very good service.

I would refer them to others. They were prompt and they were very thorough in explaining what they did. They answered my questions effectively. They worked quickly and only charged me for the part they replaced and the house call. They were honest.

Overall our experience was good, with a couple of small missteps. Initially we called after hours and the recording suggested we call back during business hours, although you could leave a voice mail if you wish and someone would call you back. After waiting until afternoon the following day and getting no return phone call I finally called them. A friendly person answered the phone and they quickly scheduled an appointment for the next day. The service technician arrived on time and was polite, (albeit a little scruffy). He quickly performed the service in a professional manor. He showed us where our unit was old and may fail soon, and gave us a piece of paper explaining our options on either revamping our existing system or upgrading. He let us know someone from the company would be calling to discuss our options. I got the feeling this was part of a sales pitch the company required to up-sell. The technician was not hard sell and without really saying it inferred we could get by with what we have until it failed. Overall he seemed like a honest guy that did a good job. Overall our experience was good...not great. The reason we hired Superior is because we have a Kinetico system and they are the only provider in the area. If I had another system I probaly would have hired someone from the list with a higher rating. That being said the overall did a good job and I will use them again.

Their salt delivery service arrived and the driver was very courteous and clean. The delivery was done in a very efficient manner and there was no mess leftover when he was done. Clean and efficient.

We have not had a single service call in 4 years!!! Love that alone. I got tired of hauling bags, so now they also come out and refill our tank with salt, which I also love. I feel the price is very reasonable - $13.87 for a 50# bag. We recently had a disagreement about a service call charge on the salt delivery, which we had stopped and started again. After several months of asking and not getting help from the billing dept. I finally called Ken the owner. He said they do charge if you want a delivery before your normal route delivery day and if you need less than 3 bags, and apparently mine held just less than 3. But, he agreed to remove the service charge. Yes it would have been nicer to not deal with that so long. But, it's fixed and I am happy. I think if you are nice to folks and give them a chance to make things better, they will usually do it.

Ours is an old (53) house. We weren't even sure where the water entered the house from the main on the curb. After we decided to go ahead, we realized that the access point was on the other side of the house from where they thought it was. Superior volunteered to re-route the main from the street to the desired access point. This involved diging a 50 foot trench from the St to the house. They kept the original quote. The system is great. We recommend this crew/ company highly.

This is the WORST company I have ever done business with in my entire life. We paid for a Kinetico water softener, tannin unit, chlorine injection system, and an under the sink drinking water filter, all with a 10-year warranty. We have had fourteen months of problems including the system flooding our garage because it was not installed properly. The system stopped working because it was overburdened with our water. As is turns out, Superior Water did not install the correct type of system for our water. In addition, we have had multiple system failures due to failed valves and gaskets. At one point, Superior Water refused to honor the warranty and service the system. It took multiple phone calls and arguments to get it straightened out. Since that time, they will not return phone calls, they drag their feet, they frequently lie and they treat us with hostility. One can imagine that we feel the same hostility towards them. Upon the latest incident, they charged us for service claiming we were out of warranty. We learned that they had substituted non-Kinetico equipment that had a 1-year warranty for the 10-year warranty Kinetico equipment for which we paid $6,400. They claimed that we knew it which is a FLAT OUT LIE. There is no way that we would EVER pay that much money for an inferior, off-brand system. During their sales call, they showed us PowerPoint and video presentations touting the Kinetico system as the best available. The sales people told us that it is the only truly effective and reliable system. EVERY SINGLE manual and sales piece they gave us had Kinetico splashed all over it. Never once did anyone mention non-Kinetico equipment. After a fourteen month nightmare, when we caught them in their tricks, they answered us with lies. I strongly advise everyone to stay away from this company.

Dennis Suarez came to the house and tested our water after we realized our existing water softening system was on the brink of breaking down. We agreed to purchase the system and have it installed. They came out and installed the system just like they said they would. The technicians were very professional and they hauled off our old system. Superior Water Conditioning was able to finance our purchase for six months which was a plus for us since the system is so expensive. They have even come out to the house to add salt to our system at no charge. We are very happy with the service!

At Superior Water Conditioning's urging I agreed to the dechlor pack (carbon) replacement. My system also has filtering cartridges under my sink and I asked if they could be replaced at the time of the dechlor pack replacement. I was told no, that would have to be a separate service call. However, they said it was a very easy procedure that I could do myself. Evidently they don't know about my back. Their service call is an unreasonably high 90 something dollars. That is for the trip out and 1/2 hour of service. When they came to replace the dechlor pack lo and behold we discovered a leak in my system. The tech at the site said he was not able to repair the leak. Since I was going to have to pay a service charge for them to come out and fix the leak I asked if the filter's could be changed at that time. I was told no, that would have to be ANOTHER service call. Any additional time and any parts are extra. I wish I had Angie's List when I was looking for a water softner because this company would not have made my list.

The job was not done, rescheduled for an inconvenient time because we don't have any free weekends in the next few months.

We have had this company come out several times to service the water softener/conditioner that was in the house when we bought it. It was approximately 2 years old when we moved in (2 years ago) and we're on a well. Each time they have come out, we feel like we have just paid for nothing. The smell/taste of the water doesn't change, or immediately goes back to the state it was in before they arrived, or they can't solve our problem and we need a new softener/conditioner. We recently went to a Home Expo and met the owner of this company, William Brownell. We told him and his representatives how disappointed we were with the service we have received from his company and the chronic issues we have with the softener. He (William) assured us he himself would call us the following week and come out to make things right with us. Two weeks later, we haven't heard from him. We have resorted to troubleshooting and ordering parts off of the internet ourselves, with much better results.

Mr. Suarez visited and tested the water. He indicated the water was not unsafe but to get rid of the somewhat musky odor would require replacement of existing water softener. To eliminate iron residue would require a mechanism I never did understand. He used a laptop computer with a professional presenatation. Unfortunately, I couldn't understand how/why such an expensive process would be required. If pipes were iron (which they are in parts of the old house) then would still have a problem with residue.

The repairs were completed, at least according to technician. I was informed AFTER completion of the work that there would be no guarantee of work due to age of unit. They gave me a quote for rebuilding unit. The unit never operated correctly after the technician left. It appears that I paid $100 for them to give me a proposal to spend another $800.

WE REALLY LIKE THE WATER SOFTENER. THE SALESMEN 'MADE THE SALE' AND WAS NEVER HEARD FROM AGAIN. AFTER WE GOT THE SYSTEM INSTALLED, WE HAD TO COMMUNICATE WITH THE OFFICE WORKERS. IT WOULD HAVE BEEN NICE TO GET A CHECK UP CALL FROM THE SALES PERSON. ALSO, WE HAD SEVERAL PROBLEMS WITH GETTING THE CHLORIDE SETTING RIGHT. AT ONE POINT, MY HUSBAND ASKED TO HAVE A SUPERVISOR COME OUT. THEY PROMISED TO SEND THE SUPERVISOR OUT, BUT INSTEAD SENT ANOTHER WORKER. TO HAVE SPENT $4700, WE SHOULD NOT HAVE HAD TO BEG FOR SERVICE AFTER THE SALE WAS MADE.

WE MET DON HENDERSON AT A TAMPA HOME SHOW. THEY DID EVERYTHING THEY SAID THEY WOULD DO. THE INSTALLERS EVEN INSTALLED A BYPASS FAUCET NEAR OUR POOL SINCE WE CANNOT USE SOFT WATER IN THE POOL. RESULTS WITH OUR WATER ARE TREMENDOUS.