Roof-Tech

"We are surprised to learn that {Member Name Removed] had any complaints regarding the work that we had done either in April of 2013, or in September of 2015 - as she has never contacted us about this. As far as the longevity of the repair performed in April of 2013, we gave a warranty of two (2) years against any recurrence of the roof leaking. It did not leak again until August of 2015, so the repair performed as we indicated that it would (We have to put limits on the length of warranties, since materials wear out, and roofs/walls continue to expand & contract which cause the seals to split open in between the flat roof surface and the siding which is above the flat roof, etc.). As far as the delay in the commencement of the roof repairs, we had a significant "back log" of work last summer when she contacted us. This was related to her when she first called us on 08/04/2015. Additionally, the entire roofing industry in the Tampa area was experiencing similar "back logs" due to the heavy rainy season that was occurring in July & August of 2015. We are disappointed to see this review, since we have worked for her in the past, and as was already indicated - we were never contacted regarding the quality of the work that we performed (this is especially frustrating since both of the repairs have performed according to our guarantees - as even she included in her complaint)."

"We went out to this residence to respond to a leak in the Garage. This was the only leak/problem that we were made aware of by the realtor. We gave a proposal for $485 to address/repair this leak. We were engaged to do this repair on 07/11/2014. Several weeks later we were contacted by the new home owner, saying that there was another area that was leaking. We informed Mr. [removed member name] that we could come to look at this new leak, but he became agitated that we hadn't fixed this when we performed the other work. He admitted that the leak in the Garage that we had proposed to repair was no longer leaking. However, he kept insisting that we should have known about the other leak as well. I continued to point out that if we had known about this second leak, we would have included it in our proposal, and that we would have charged them to repair it at that time. There is no reason that we would not have addressed this second leak, had we known about it, since this would have meant more paying work for us (we simply were never received the inspection report that he is making reference to in his complaint). He eventually acknowledged this during our telephone conversation. We are very surprised to see that Mr. [removed member name] has filed a negative review with us, being that we repaired the leak that we proposed to address. Especially since we have never heard anything further from him regarding this matter. We are sorry that he is unsatisfied with us, but we are unsure as to what we could have done differently to have avoided this. Additionally, Mr. [removed member name]'s comments about the nature of how the repair was done is very inaccurate (there was far more done that what he is describing). This is also true of his comment about our other reviews on Angie's List. We have a long standing series of good reviews, with high ratings."