Graham Aluminum & Home Improvment

I last called them in October 2018 to remedy defective materials and flaws in installation. I have tried to contact them several times since with no reply. Jack seems to be just another salesman.

The guys were very knowledgeable, efficient, and cleaned up each day.

Outstanding performance. David was professional, courteous, and reliable!! Highly recommend.

BEWARE OF GRAHAM ALUMINUM. Half stars are more than generous with this company. Graham Aluminum should have no stars. Butch came to my home 10-26-18 for a quote on an aluminum roof. The contract included removal and reinstallation of existing solar panels so the aluminum roof could be applied. Butch stated he knew someone who could remove and replace the solar panels. After negotiation, we agreed on a price of $20,000. I signed a contract, in good faith, and gave them a deposit of $6,667 via credit card that day. We made an appointment for him to come to my home 11-16-18 at 2 PM as I needed paperwork for HOA approval. That day came and went no call/no show. When I called to schedule another appointment, he stated he had a MVA and was in pain and would set up an appointment the next week and that he was looking for someone to remove and replace the solar panels so that the aluminum roof could be done. He never called. In December I contacted the main office of Graham Aluminum discussing Butch lack of contact. I was told by the girl that she would relay this to Mr. Graham and he would call me that day. I waited all day and no call. I called the next day and talked with a different lady regarding the lack of service. She called someone and returned the call that day stating the paperwork for HOA was not done. The next week I received calls from Butch and Nate, the project manager, wanting to make an appoint for the next week. Two months later to the day, 12-28-18, Nate informed me the contract was void as it is illegal for them to remove and reinstall my existing solar panels. He stated Butch made a mistake. Nate wanted my original contract so he could rewrite it, stated that the paperwork I needed for HOA approval was not done, made an appointment for 1-4-19 and the two of them walked out the door. 12-29-18 I called Nate stating I wanted a copy of the original contract. He stated that it was void but would not be a problem. Nate reiterated that Butch made a mistake and sometimes he did not know where Butch's head was. Nate stated I would have to pay for the paper work if I decided to back out. I told Nate that he told me, to my face, the previous day that the paper work was not done. He then he told me it was in my file. Go figure! The next week I received calls from Nate to confirm the appointment stating he would (bring the stuff I promised you). (I have this saved on my voice mail.) When I called back I told him I wanted a copy of the original contract and he stated it was void and to move on. He also stated that evening I needed to decide if I wanted to continue working with Graham Aluminum and would have to let him know within the next half an hour and that I would have to pay for the paperwork. I told him I needed to make an informed decision and to come 1-4-19 as planned. In seeing how rude Nate was with his verbal comments, voiding a WRITTEN contract and lack of work on their part after two months, I did not want any part of Graham

I was told my windows would be in in 2-3 weeks. That was months ago. Still no windows. Yet I already paid them over $1,000...

Very pleased with the screened enclosure around the pool.

Done on time and finished quickly

A few minor issues were resolved.

Hard workers!