ServiceOne Air Conditioning & Plumbing LLC

Anthony arrived promptly, the first thing he did was put booties on to protect my carpets. He went right to work on the inside air handler. By the numbers: Inside: He applied evaporator coil self rinse solution Vacuumed, flushed & primed drain pan & line Installed drain pan treatment tablets Tested float was OK Outside work: Checked electrical wiring & components Measured Amps, Volts,Temps & pressures Cleaned condenser coil & pad system cooling & draining well All this work was performed in a very professional manner, the technician displayed confidence in what he was doing,was very polite and thanked me for choosing his company. All in all I'm glad that I used Angie's List to find this great company. I would recommend this company to others

They had to come out twice. The first time the representative serviced the Heat Pump on one one side of the house. However, he said there was a problem with the A/C unit on the other side of the house which needed to be fixed before he could service it. As far as I could tell he did a competent job on the Heat Pump. I had to use a different company to fix the A/C unit because I have a Home Warranty. However the problem suggested by the first representative from Service One was inaccurate regarding what was wrong with the A/C unit. Plus he seemed to be an alarmist, saying the A/C unit from 2006 was too old and needed to be replaced soon, same for the Heat Pump. The Heat Pump is very old but still works. I felt he was mostly trying to sell me stuff, which always sets off alarms with me. Once the A/C unit was fixed, a different representative came out from Service One to service it and I liked him better. He was instructive regarding how to maintain the unit and not an alarmist, although he still left a pamphlet for a new type of water heater (I think the first guy might have done that too). I expect service people to be instructive but not alarmists who push products and services. That may be more likely the fault of the company expecting their representatives to do sale when they make service calls.

Anthony arrived well within the time frame that had been established. He even followed the directions about entry into the gated community- most of the service providers ignore my instructions! During the time he was doing the check-up, I heard a sound that I had never before heard during any previous check-up. I have the AC checked every year- usually twice a year. Anthony was cleaning the drain. In the 3 years I have owned my condo, no one had ever done this. Needless to say, it took a while! He explained what he was doing and why. It made so much sense that I wondered why it had never been done before. It sounded like there was there was some build-up in the drain- but that was taken care of because of this process. Anthony took his time and seemed to be thorough.

They were very quick. They were at my house within an hour. This AC is one of the main units that cools the bedrooms. Turns out the capacitor was out and they came and fixed it and it wasn't cheap. I spent about $210.

I called Service One because my outside air unit was not working. The tech Dave said it was the motor and because of its age, he gave us an estimate for a new system. We were told it could be installed the next day and I agreed to the estimate for install.I was told the installers would check my duct system in the attic for any problems and my new system would be inspected the day after installation. The installers arrived the next day and proceeded to install the system, they left my garage and the outside side area a complete mess. The duct system next to my air handler was sloppy looking. They also helped themselves to brooms and bug spray on my garage shelves without even asking.Before they went to lunch they asked if they could leave their large work truck in my driveway and I said ok, but they did not return for 3 hours! I waited the rest of the week for the inspection no one came or called. I called the office and spoke to the manager about my concerns and he set up a time for an inspection. Anthony came promptly at 7am and went through the system and answered my questions, he set a 7am appointment for Thursday for someone to check the ducts. On Thursday I waited until 7:40 am. When the worker arrived I was upset that he was late and didn't bother to call to let me know. He told me I should be careful what I say to him. I told him don't you threaten me and he said he was out of there.I called the office to speak to the manager, but he never returned my calls. I guess once they got their money, I was no longer a priority as a customer.

On Monday 9/30/13 I contacted Serviceone for plumbing repair in my bathroom. The appointment was made for 4:00 pm on the next day on October 1 2013. At 4:19 on October 1, 2013, I contacted Serviceone to find out why the plumber had not arrived I was told that the plumber was not going to arrive because he had surgery the day before, the day I made the appointment. Had I not called it was obvious that Serviceone had no intention of calling me to tell me that I would not be receiving the scheduled service. I left work early in order to make this appointment so the plumber would not be waiting for me. I have a leak that is costing me money and I lost income because of thier mistake. I asked to speak with the manager, a man by the name of Billy came on the phone and basically stated yeah we made the appointment don't know why we made the appointment because the plumber had surgery and the backup plumber is too busy to come to your house today so you will have to wait, his it sucks to be you attitude made me even more upset. After a very long discussion with Billy he agreed to send a plumber the next day at 4:30 to preform the work but told me he did not want my business because I was being unreasonable. Un reasonable for being upset that his company scheduled a plumber to be at my house on thier scheculed date. Ureasonable because the plumber they scheudled was in the hospital, which they knew, and did not show up. Unreasonable because they had no intention of calling me to tell me about thier mistake. On October 2, 2013, I recieved a call at 3:30 from a gentleman that stated he was the plumber from ServiceOne and he was sitting outside my house and wanted to know when I would be home. I informed him I would not be home until 4:30 that I left work early the day before and that Billy, his boss, knew that. He stated Billy never spoke with him. I called ServiceOne and spoke with Dan, Billy's business partner, Dan stated that Billy told him to be there early; early his plumber was 24 hours late! When I told him his employee stated Billy never spoke with him. . . SILENCE. Dan stated he would call the plumber and explain the argeement that Billy and I made, which was the plumber would arrive at 4:30 or as close to 4:30 as possible and the leak would be fixed for free if it was only the stem that was leaking. When I got home the plumber was there. He looked at the leak, had to go get the part returned and fixed the leak. The plumber gets an A+ for everything. Billy and Dan an F would be giving them credit they do not deserve. Only use this company if you do not mind doing it Billy's way. If you the paying customer want the service performed on time and done your way you will be considered an UNREASONABLE customer.

They are really good. Very conscientious about timing and keeping my home clean when they come by. For the most part they are knowledgeable and are proactive in scheduling services which is great. You don’t have to worry about the AC units working and they always change the filters.

I am always pleased with their work. Whenever they go out they are always prompt, I never have any complaints. I feel like they are always fair with me in the pricing.

Our A/C was not working when Service One AirConditioning came out, the guy told me I needed a new compressor. He then asked if I would like to schedule an appointment with a sales rep. He told that there is available financing. When someone tells they have available financing, I know it will be expensive but he never gave me a price. I told him that I will call the office when I was ready for a sales rep because I wanted my husband to be home to discuss any large purchase items. I then called another provider and it ended up being the compressor switch which was a whole lot cheaper than getting a whole new compressor and no financing was needed. The rep from Service One was professional and prompt, but I guess he was not that knowledgeable unless the company is pressuring their reps to get people to buy new units.

The technician showed up on time and perform the A/C tune as described in Big Deals. I am very happy with their services and I still use them when I have A/C problems.

Very nice to deal with. Will definitely use them again for future needs.

Professional from the initial phone call for service request to the actual service. Joey was timely, honest, and knowledgeable. This company is a breath of fresh air. Thank you for such great customer service.! Tracy

I'm not really happy with it. They sold me a service contract. On top of that, the technician after he and I had a long discussion on the type of filter for an A/C unit from the type that I used, I told him that I used the most expensive kind. He told me that he could get a deal on them but I have to buy 12 of them. Whenever they came, they were the cheap $2.49. I called them and they made it right. What they did was they ordered me a permanent shell and use again the filters but they don't stay in the housing. I don't know if it was a switch and bait. They made it right because I caught them or if they really work to try to pass off $2.49 filters for $15 filters. At that time, I used $15 a piece. After I got them, I went to the store and I priced them. They were $2.49 a piece. The time that I get the heavy-duty allergen filter for $16.00 or $15.59 a piece. They attempted to make it right. I don't know if it's the suction of the air filter. Every time I take it out, it's balled in there. The thing that really got me was the technician and I had a really long decision on that. I chose to buy their maintenance for $169. They did push that. I'll never do it again. I'll never use them again either. Once this maintenance agreement is over this year, I would never use them again.

Very prompt and professional. From the appointment setting call to the technician at the house (David). Very detailed, honest and professional. Felt very comfortable with this group. Would certainly use again.

Nick was thorough and informative throughout the estimate process. I inquired about The Nest thermostat and Nick not only sells it but he also has it in his house and was able to show me the app on his phone. Of the 3 estimates, ServiceOne was the only provider that offered The Nest. Estimates were all competitive but I really wanted The Nest. Installation was a breeze as the guys showed up on time and finished in about 4 hours. Now my AC bill has been cut by about 45%. Why didn't I do this 3 years ago? Anyway, sales and service all excellent! Can't go wrong with ServiceOne!

Was experiencing problems with the A.C. coming on at predetermined temperatures and after trying couple of hours of troubleshooting I decided to call a professional found in Angie's List. This took place in a weekend, so after their normal hours. Within 30 minutes of contacting them I had a technician by the name of David at home troubleshooting the problems. David was very professional and detailed about his work, explaining all alone what he was doing and looking for. After identifying a problem with the thermostat, he quickly suggested changing it for me or for me to do it myself. In no time the thermostat was replaced by a better unit and the home was being cooled without any issues. I truly would recommend this company to friends and family. Great service all around.

He was on time. Very professional. He inspected and tested the system, cleaned the coils, cleaned the condensate drain and compressor unit. He explained what he was doing and why and what may need to be done in the future. I am very pleased with service and have recommended Serviceone A/C to my neighbors.

The technician arrived on time and got right to work. He reviewed the exterior unit first (my AC is a combined "package" unit). He explained and showed all of the items I should be aware of (I would have appreciated seeing the unit opened, rather than telling me after the fact). He then came in the house and examined the interior ductwork and cleaned what he could. He suggested I should purchase a specialized filter system that seals better into the ductwork - I agreed and purchased two filters (hopefully a year's supply) for about $130.00. This did seem to be a decent price, compared to what I was finding in the stores for a much less effective product. Finally, he went up into the attic and examined that ductwork. While I cannot recall his exact words, I came away with the impression that I should be planning for the next HVAC system to be installed in the garage, and plan to re-do all the attic ductwork; and plan to install more insulation, because he definitely felt there was an inadequate amount. This concerned me, as I hadn't received that impression from any other service provider (I just purchased this house in March, and it's been pretty thoroughly checked out). The reason I'm not giving an "A" rating is due to this attic assessment. I subsequently asked Duke Energy to come out and perform an energy audit - they were out the following week and advised that the attic insulation was very good, but that some of the ductwork did need to be resealed. Duke Energy paid for this work entirely. I'm glad I got this second opinion - and feel that the "cross-selling" being performed by the ServiceOne rep went too far.

Service was great and unit works very well now. Blower was not working consistantly before the repair.

This is the second time we have used ServiceOne. Both times they have been very prompt and first time gave us best estimate so did not ask for one second time. I would highly recommend them'

I had many estimates and Service One offered the best option for my needs at a great price. I ended up zoning the home with two air conditioners, in lieu of just one that was too small. The older unit (10 sear) which was replaced with two new units (18 and 16 sear), cutiing my fuel cost dramatically. The installers were fantastic, very punctual and professional. Call Service One if you want the job done right at a very fair price.

The overall experience went very well. The staff was very friendly and professional. We were pleased with the work provided. I would recommend this company to others.

George was very knowledgeable. We were very pleased with them. They gave me a 10% Angie's List member discount. It was a very good thorough service.

It turned out very well. The guy was very efficient and I was very well pleased with the service. The price was very good.

It went very good. It took us about half an hour to go through all the checking on air conditioning unit and everything was working fine. The unit didn't need any service but I wanted to make sure since we just moved in to that house. The deal covered the inspection.