Microtech Water Damage Control Inc

My husband and I were out of town for two weeks. When we returned home,7 We noticed our hot water heater had rusty water streaks running down the sides. We called our home owners insurance protection company. They saw mold and recommended Microtech. They were at our home within 2 hours. They assessed the situation and after our insurance approval, (about 3 days) they started work. They removed lower outside wall to my master bath, removed and repaired a/c air handler, dried and treated the area. They painted my entire garage and finished the job in a timely manner.

While the onsite work was performed well the one nagging issue is that my husband and I always felt like they were pushing us to use their sister company to come in and repair the moldings, replace drywall etc. The backoffice is another story ? my insurance company called me to see if I was sent any paperwork (I was told I would receive my contact within a week) as they had not received anything from MicroTech. Once the paperwork was received I guess my insurance company considered it excessive and went into mediation with MicroTech, during mediation, MicroTech charged my credit card. Which I gave to them when I signed my contact and I can understand they want their full payment. However they NEVER contacted me to say ?we don?t agree with the insurance company and this is what we are going to do.? I did not receive an email notification (they have my email address), no snail mail notifying me of the charge to my CC, nor did I get any calls to my cell phone (they had that number too.) I had to get a call from the insurance company to see if they charged my credit card and sure enough they did. e i

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They came and took pictures, and evaluated the mold. They then said they would call back, but they never called. They said they would build a report within 3 working days. I called and they said they were busy and that they would send me the report by fax. I had to go to my daughters because I didn't have a fax it was 40 pages long. After that I said okay come do it, but never heard from them again.

MicroTech was recommended by our remodeling contractor Joe Dethloff. I called them at 8:02am and their crew showed up by 8:45am that morning. Mark Smith, the lead technician was courteous and understanding of our situation. He introduced his partner, explained their procedures and promptly began working on moisture levels around the affected area. 1 hour later, Brian Sobolewski came to our house and sat with me for the next hour educating me on how the process works and set ample expectations for how long we could expect for the 1st phase (remediation) to last. The crew showed me all the damage that had occurred and asked plenty of questions about what lad up to my initial discovery. While the process required fans and dehumidifiers to run 24 hours a day, every effort was taken by the crew to make our home as comfortable as possible. The office administrator Trena, was always helpful, courteous and prompt in her communications. MicroTech's work was thorough with the moisture/mold remediation completion in a workman like fashion. The affected area passed the required "Clearance Testing" on the first sample. We are now entering into the re-construction phase using the contractor recommended by Brian and MicroTech.

great, unfortunately insurance money didnt come in

They do flood restoration and mold remediation and water damage. They took care of everything they even had the plumber there to fix the pipe and they had it all fixed last night. They got some dryers something like a dehumidifier to dry up the rest of the water and they are going to come back today to make sure that everything is dry. I would use their services in the future if necessary.

They did a very poor job of removing carpet padding. I hired another gentleman to install the padding, and he told me the padding had been removed in a very amateur way. When I confronted him about the job he failed to accept responsibility for it. I believe he may be doing this because I didn't use the contractor that he referred to me. After contacting several other companies in regards to MicroTech's pricing for this job, the general consensus is that I was charged an exorbitant amount. They say they offer a senior discount but one was never received. Upon checking with the contracting licensing board of Florida the company is not licensed for the work performed at my residence.

They were pretty good answered questions that I had.

Fabulous job. Andres and John were at my house within 30 minutes of my phone call. They were very professional and did a thorough job. They also came by my house everyday to check their work and removed equipment as the project went on. They had my house dry in 3 days.