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Microtech Water Damage Control Inc
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Drywall - Install,
About us
Additional phone - (904)247-3843, (904) 276-3950.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Residential and commercial plumbing, baseboards, carpet cleaning, carpet restretching, drywall, moisture detection, padding, project monitoring, reinstallation, remediation, structural drying, tile, vinyl & wood., water damage control
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.09 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 11% | ||
| 11% | ||
| 11% |
Showing 1-9 of 9 reviews
Charlene L.
Mar 2016
My husband and I were out of town for two weeks. When we returned home,7 We noticed our hot water heater had rusty water streaks running down the sides. We called our home owners insurance protection company. They saw mold and recommended Microtech. They were at our home within 2 hours. They assessed the situation and after our insurance approval, (about 3 days) they started work. They removed lower outside wall to my master bath, removed and repaired a/c air handler, dried and treated the area. They painted my entire garage and finished the job in a timely manner.
Sarah M.
Mar 2015
While the onsite work was performed well the one nagging issue is that my husband and I always felt like they were pushing us to use their sister company to come in and repair the moldings, replace drywall etc.
The backoffice is another story ? my insurance company called me to see if I was sent any paperwork (I was told I would receive my contact within a week) as they had not received anything from MicroTech.
Once the paperwork was received I guess my insurance company considered it excessive and went into mediation with MicroTech, during mediation, MicroTech charged my credit card. Which I gave to them when I signed my contact and I can understand they want their full payment. However they NEVER contacted me to say ?we don?t agree with the insurance company and this is what we are going to do.? I did not receive an email notification (they have my email address), no snail mail notifying me of the charge to my CC, nor did I get any calls to my cell phone (they had that number too.)
I had to get a call from the insurance company to see if they charged my credit card and sure enough they did.
e i
The backoffice is another story ? my insurance company called me to see if I was sent any paperwork (I was told I would receive my contact within a week) as they had not received anything from MicroTech.
Once the paperwork was received I guess my insurance company considered it excessive and went into mediation with MicroTech, during mediation, MicroTech charged my credit card. Which I gave to them when I signed my contact and I can understand they want their full payment. However they NEVER contacted me to say ?we don?t agree with the insurance company and this is what we are going to do.? I did not receive an email notification (they have my email address), no snail mail notifying me of the charge to my CC, nor did I get any calls to my cell phone (they had that number too.)
I had to get a call from the insurance company to see if they charged my credit card and sure enough they did.
e i
Elaine B.
Dec 2014
unknown
Anne B.
Aug 2014
They came and took pictures, and evaluated the mold. They then said they would call back, but they never called. They said they would build a report within 3 working days. I called and they said they were busy and that they would send me the report by fax. I had to go to my daughters because I didn't have a fax it was 40 pages long. After that I said okay come do it, but never heard from them again.
Response from Microtech Water Damage Control Inc
"MicroTech performed a mold evaluation on the customers property on Thursday, March 20, 2014 at the request of the customer. Our stated time frame for providing a written mold evaluation along with the associated protocol and cost is 72 hours or 3 business days. The report was finalized for Ms. [removed member name] on Monday, March 24. A phone call was put into Ms. [removed member name] to see if she would like to have it emailed or preferred it sent snail mail on Monday, March 24. She did not return the phone call until Wednesday, March 26 with the preference of having the report emailed. The report was mailed on Tuesday, March 25 and emailed on Wednesday, March 26 to the provided email address, which we have record of. Our reports are typically not faxed due to their size and the numerous digital photos associated with the report, unless requested by the customer. MicroTech Production Supervisor, Alex Kearson, who also performed the evaluation at Ms. [removed member name]’s property, followed up with Mrs. [removed member name] regarding scheduling service on five instances including on March 27th, April 10th, April 24th, May 8th and May 22 as notated in the customer call log. Ms. [removed member name] did not remember who MicroTech was when called on April 10th, then after recalling who we are and that we had delivered the mold report, declined service at that time as well as all subsequent calls to Ms. [removed member name] resulting in her further declining our services each time. Mrs. [removed member name] at NO POINT IN TIME called to schedule the service with MicroTech, if she had, we would have performed the service that we spent hours of time preparing for, through our reporting method and our follow up procedures, and on the contrary; Mrs. [removed member name] , when repeatedly contacted, repeatedly declined service. Customer service is MicroTech's business and we take it seriously. MicroTech strives to resolve any reasonable and justified complaint in a timely fashion and to the satisfaction of the client. MicroTech was never aware or informed of any dissatisfaction with our services on any of the repeated attempts to secure Ms. [removed member name]’s business. MicroTech encourages any customer who is dissatisfied with any portion of our service to contact us directly as our phone lines are live 24/7, 365 days a year."
Robert D.
May 2013
MicroTech was recommended by our remodeling contractor Joe Dethloff. I called them at 8:02am and their crew showed up by 8:45am that morning. Mark Smith, the lead technician was courteous and understanding of our situation. He introduced his partner, explained their procedures and promptly began working on moisture levels around the affected area.
1 hour later, Brian Sobolewski came to our house and sat with me for the next hour educating me on how the process works and set ample expectations for how long we could expect for the 1st phase (remediation) to last. The crew showed me all the damage that had occurred and asked plenty of questions about what lad up to my initial discovery.
While the process required fans and dehumidifiers to run 24 hours a day, every effort was taken by the crew to make our home as comfortable as possible. The office administrator Trena, was always helpful, courteous and prompt in her communications.
MicroTech's work was thorough with the moisture/mold remediation completion in a workman like fashion. The affected area passed the required "Clearance Testing" on the first sample. We are now entering into the re-construction phase using the contractor recommended by Brian and MicroTech.
1 hour later, Brian Sobolewski came to our house and sat with me for the next hour educating me on how the process works and set ample expectations for how long we could expect for the 1st phase (remediation) to last. The crew showed me all the damage that had occurred and asked plenty of questions about what lad up to my initial discovery.
While the process required fans and dehumidifiers to run 24 hours a day, every effort was taken by the crew to make our home as comfortable as possible. The office administrator Trena, was always helpful, courteous and prompt in her communications.
MicroTech's work was thorough with the moisture/mold remediation completion in a workman like fashion. The affected area passed the required "Clearance Testing" on the first sample. We are now entering into the re-construction phase using the contractor recommended by Brian and MicroTech.
Lauren A.
May 2012
They do flood restoration and mold remediation and water damage. They took care of everything they even had the plumber there to fix the pipe and they had it all fixed last night. They got some dryers something like a dehumidifier to dry up the rest of the water and they are going to come back today to make sure that everything is dry. I would use their services in the future if necessary.
Diane R.
Jul 2009
They did a very poor job of removing carpet padding. I hired another gentleman to install the padding, and he told me the padding had been removed in a very amateur way. When I confronted him about the job he failed to accept responsibility for it. I believe he may be doing this because I didn't use the contractor that he referred to me. After contacting several other companies in regards to MicroTech's pricing for this job, the general consensus is that I was charged an exorbitant amount. They say they offer a senior discount but one was never received. Upon checking with the contracting licensing board of Florida the company is not licensed for the work performed at my residence.
MYRIAM P.
Jul 2007
They were pretty good answered questions that I had.
Rana K.
Apr 2007
Fabulous job. Andres and John were at my house within 30 minutes of my phone call. They were very professional and did a thorough job. They also came by my house everyday to check their work and removed equipment as the project went on. They had my house dry in 3 days.
Licensing
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FAQ
Microtech Water Damage Control Inc is currently rated 4.0 overall out of 5.
Microtech Water Damage Control Inc accepts the following forms of payment: CreditCard
No, Microtech Water Damage Control Inc does not offer free project estimates.
No, Microtech Water Damage Control Inc does not offer eco-friendly accreditations.
No, Microtech Water Damage Control Inc does not offer a senior discount.
Yes, Microtech Water Damage Control Inc offers emergency services.
No, Microtech Water Damage Control Inc does not offer warranties.