David Gray Heating & Air

War very pleased with timely arrival and professional work.

They were on time. Installed the system in record time and cleaned up before they left. Brian & Will were great and I would definitely use the company again.

Very well - arrived promptly - explained everything.

Everything went very well. The technician was very informative and completed a thorough job.

Great service, very prompt and professional.

I called and let the woman know my A/C drain was slow. When the A/C would run all day it would drip from the bottom of the air handler. She told me it would be $80.00 for the service call, then the the price of the repair. When he arrived I told him the problem also. He took off the cap to the drain. Borrowed a water pitcher from me and poured a pitcher of water down the drain pipe. He then wrote out a bill for the $80.00 service call and $199.00 for pouring the water down the drain pipe. When I questioned the price he said, "I don't make the prices" TRY ANYONE BUT DAVID GRAY such a rip off!!

I'm very unhappy with their service. Basically, the guy came out and tested my unit. He said there's power to it. He told me that my fan motor was still good but he had to rewire it. He said it's $85 for the rewire and $89 for the service call and $200 for the relay. It came to $450. He got it all done and he had blown out my motor in the process. In turn, he basically ruined my blower motor to the point where I had to purchase the new one which costed me $1000. I did call and complained to the supervisor. They came out and replaced it. They did everything to try and make it right. When it came time for my bill, I was still getting way overcharged for the items that were installed. I did a quick search on the items that they installed because they're all on my invoice. When you put in a relay that only costs your company $6 and you charge your customer $195 for the relay. My motor was priced three times its price. They put Freon in my system which I didn't ask them to do. They charged me $85 a pound. It took me two weeks of haggling to get down to that. They're pretty good at getting back to you.

They ran into a smidgen of trouble and resolved it right away. It meant extra work for them for the install, which they did with a professional integrity that is something to be proud of. I recommend them.

Tech arrived as scheduled and went right to work. Found a bad condenser capacitor almost immediately and quoted me $202 plus $79 service call which I thought was considered high but this is Florida and I needed the AC fixed. Tech was nice enough...after changing the capacitor which took about 5 minutes, he spent about half an hour regaling me with opinions and comments about other topics he clearly had no actual knowledge of as well as his political views while going through my air handler...found no other issues. In all, the job was completed promptly and efficiently and he did check the air handler, though he said he couldn't check the refrigerant levels because he could not access the ports (it is in a tough place to get to). Could have done without all the chatter...the first words out of his mouth when I answered the door were a criticism of my choice of porch decorations and went downhill from there. Seemed like a nice enough fellow though, and he fixed my AC which was the most relevant point. Just needed to tone the rhetoric and BS a bit.

Old unit went down a year ago. Repaired by David Gray, he is a true gentleman.

Quick and efficient response and service.

Excellent svc. as usual w/David Gray Plumbing Heating & Air. Appreciated the tips tech gave me to maintaining system optimally

On time, professional, courteous, explained what he was doing, and answered my questions. Great experience overall.

Very pleasant individual. Completed all service with explanation of findings.

Checked system & thermostat set and calibrated. Excellent customer interaction and explanation.

Gray plumbing came out for a preventative maintenance on 6-24-14 and indicated that the system was 2 pounds low on refrigerant. They charged me $75 for the service and $85 for 1 pound of refrigerant, even though they said they put in 2 pounds. They indicated that the next 6 mo. service would indicate whether there was a leak. Gray plumbing returned in 6 months to perform the maintenance on my a/c unit on 11-10-14 and indicated that there were no problems. The cost for this preventative maintenance was $75. On 11-21-14, I did not feel there was sufficient heat coming out of the unit. They came out, rechecked the system, and indicated that the unit was low on refrigerant and that there was an evaporator coil leak. None of this was stated 11 days earlier. They charged $170 to replace 1 pound of refrigerant and indicated that they would give me that credit if I purchased a new unit from them for $5981. The unit that they recommended was a Goodman, whom I later found out has a multi-million dollar class action law suit pending because of the alleged sale of defection air conditioners. Within hours, I called the service manager to advise him that it was unethical to put refrigerant into a system that was going to be replaced as well as making the assumption that I would use their company to do the work. He agreed not to charge my credit card. While this was the right thing to do, it never should have occurred in the first place. Had I not called, I would have been charged $170. Another reputable company replaced the unit for $4700, almost $1300 less. I got a quality and reputable brand: Carrier. Many of my neighbors have used the company I chose to go with. In essence, not only was David Gray A/C unethical, but they were charging more than 25% above on of their competitors. In addition, they were selling a brand that is in the middle of litigation for knowingly selling defective air conditioners. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ To respond to what the company wrote on 1-16-15: While David Gray checked "public records" and saw the amount that I paid, they clearly do not know how that $6297 was allocated. My unit was $4700; the remainder was for adding duct work ($850) and enlarging duct work ($750). Therefore, without sufficient information, they comfortably misspoke. I got a better brand, a larger unit, and a savings of $1300 compared to what David Gray quoted. The fact is indisputable that David Gray's quote was 25% higher. That's substantial. Their lengthy response had no relevance other than they were trying to capitalize on the times I was not charged due to a preventative maintenance agreement. The company took extraordinary efforts to wrongly defend their actions, and, for me, that speaks further to the integrity of the company.

I called the other first thin gin the morning requesting a check up and was schussed for the same afternoon I was flexible with arrival time so really didn't care that it was after 4 PM when tech arrived.

When my JEA bill came in December, it was $373, up from $177 the month before. It took 3 days for one of the owners to return my call. He took no responsibility for the expensive suggestion from his technician which more than doubled my bill the following month. He also refused to return the filters I had ordered and instead of cancelling my annual maintenance agreement with them, he said that they would charge me $107 for one trip instead of $149 for 2 trips. He then said that they couldn't control my JEA bill and then abruptly ended the call.

Their office called, that tech was on his way, about 10 minutes he arrived and started checking the system. Informed of the renewal cost for another year. Very nice technician.

I have a written estimate but they have not returned my phone calls or set a date for the work, or returned the form I need to take to the condominium home owners association. It has now been about two and a half months since the first contact ... still no air in my condo. The estimate was reasonable, but no response from company on actually doing the work. Very disappointed. I am willing to talk and very much interested in having the work completed.

My AC died late on Friday of Memorial Day Weekend. I called a vendor who had serviced the 21-year old system in the past and they wanted double the charge to come out for a service call. I checked the yellow pages and found David Gray Plumbing, Heating & Air. I had used them for plumbing service but didn't think to call them for the AC. I was very satisfied with the plumbing service so checked Angie's List for David Gray H&A and found the reviews to be exceptional. Plus, there was no additional charge for it being after hours and a holiday weekend. So, I took the leap. Mike came out on Saturday morning and checked the system which turned out to have a locked fan motor. We talked about it a bit and I made a couple of phone calls and we all agreed that the cost to fix the fan motor was not worth putting in to such an old system. Mike was able to get a quote worked up for me and an installation date of the Tuesday morning after Memorial Day. Will & Jason arrived as expected at 9:30am and proceeded to remove the old equipment out (the air handler was in a very cramped, uncomfortably hot attic) and install the handler, sealed all the ductwork, installed a new condensing unit, Thermostat and whatever else needed to complete the new install. Both men were pleasant to deal with and very professional. I had no qualms about leaving them at the house while I went to get them lunch. It was an all-day, hot job and they handled it with grace. They did little extra things that one wouldn't expect and were very conscientious about cleaning up. I would have this company do all my work in the house if I could.

I will not do business with a company that can't even keep an appointment. That to me is the first thing they need to do right. If you can't do that no telling what other issues they would have.

Very good. Tech polite and on time.

System is good, service is also good.

Tom was professional, courteous, explained everything he did, was on time, and extremely fair pricing! Made excellent recommendations for care of system.