Reeve Air Conditioning

Reeve told me over the phone that they would probably need to bring my air-conditioner to their shop, I was pleasantly surprised when they performed the whole job on my property. The clog was fixed, the inside flushed with water, dried by hand and reinstalled in the wall. It is running fine now.

It went well. The 2 a/c guys were very professional. The only thing I was not happy with was the adapter on the unit and the vent in the bedroon is half the size of the previous unit.

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Wonderfully!!!

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We were very happy with both Colleen, who searched for the best air-conditioner that met our needs and price parameters, and the installer who did an excellent job.  We were advised of a rebate for the unit, and we were promptly provided with a receipt and rebate information following installation.  We highly recommend Reeve Air-Conditioning, based on our experience, and intend to contact them again when we need another unit.

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I called and the next morning they stopped by on time. They checked out the system and it seems my Thermostat is bad. They offered to replace it but I just did not have the funds. They were professional in understanding my needs and did not push me into the fix right away.  I just simply needed to know what was wrong and they did just that.
THANKS!

On time, friendly, informative. Performed service.

Called to say they were on their way. Beautifully good unit, works great. I watched the installation which they weren't too happy about, especially my questions.

They told us they didn't know if the system is still under warranty and they tried to call the company and told me they could not get ahold of them. When they left I called myself and had no issues getting through and was told my heating & a/c system was still under warranty. I was told they needed to come back and do another diagnostic but they could not come out for awhile. Then they told me it was going to be over $800 just for the labor. I don't think they were very professional.

This was my first experience with this company. Luckily, they appeared to be very knowledgeable and professional folks. After my conversation with Steve, I wanted to retain these folks for service, even though this is not 24x7 company. My problem was bigger than I anticipated, as a leaky aluminum coil had to be replaced (not a cheap job). Steve worked with me to accomodate all repairs and payments to mutual satisfaction. Thank you, folks!

Steve Reeve replied to m yhusband's  email inquiry the next day. A technician's visit
was arranged. On the day of the appointment the technician to let us know when he was nearby. He
inspected the faulty A/C wall unit, saw that the capacitor needed to be
replaced, and he replaced it. He was prompt, efficient, courteous, all
that. 
Oh, by the way--the A/C works now as well as ever.

Very well. Very professional and punctual and fast.

on time and very delightfull

Excellent. They showed up on time. They had all the equipment and materials they needed with them. I was very pleasantly surprised how professional and knowledgeable the men were who installed the system, They finished in record time and completely cleaned up the areea and disposed of all the old equipment.

Overall experience was excellent, stress free.

On 6/11/12, I contacted this Reeve Air Conditioning to  complete an estimate on the cost of repairing my central air unit. The call was prompted due to the fact that my system was leaking water. I explained to the dispatcher / customer service rep.  - Jose' -that answered the call that I would be using the Angie's List coupon of 50% off a service call... there was a slight pause...then an acknowledgment of the coupon and the new price of $45. I was then given a time range of between 12:00pm and 3:00pm.  On 6/12/12, Ray, the tech showed up at 10:05am. While I am so appreciative of a punctual nature  - I found it a bit disturbing that the tech showed up so early and didn't bother to call to make sure that I was even  available or home. I wondered if I would have seen him at my appointed time had I not been home to allow him access to complete the estimate.
The Visit: Ray the tech comes in - he's polite  asks what's the problem and gets right to surveying  the unit. I tried to explain to him that there was a service tech that has previously assessed the unit and was incorrect. I attempted to point out the very odd spot that the leak was coming from.... he proceeded to pull on PVC pipe connections and then immediately stated that my problem was loose PVC pipe that had not been glued during  the initial installation of the unit. He showed me how by detaching the connections with a firm yank and twist and that that was not good. He stated that he had to go call his boss to find out what the price would be and to check his truck for necessary parts. Prior to him heading to the van - I asked if he was SURE that this was the problem because I don't  want to pay for something that doesn't solve the problem. He assured me that this was the problem and that I would see once he repairs it. He checked the van  and then informed me that he didn't have the part and that he would have to go purchase the product. He returned 30 minutes later with a new float switch and PVC piping and glue. He worked diligently to repair what he assessed was the problem. Once he was done, we attempted to "test" the unit. He used his flash light to point out  that there were no more drips. I suggested pouring  water into the drain pan to see what would happen since the unit was off for some time and there was no condensation run-off to drip into the pan. We poured two 16 oz bottles into the unit while it was running and waited a few seconds. WELL...... the water proceeded to leak from the unit in a gradually profuse manner. Ray, then replies "oh no", "yeah - it's still leaking - there it is". It must be a cracked pan - he calls the office and relays the info from the unit to see if  a pan can be ordered. He then checks for a few other things on the unit and when nothing else could be done - he calls his office to speak with his boss , "Jose", they place him on hold for quite some time - so he hangs up seemingly in frustration and attempts to call a second supervisor out in the field. The field supervisor "Tom" (I think) explained the possibilities of what it could be: 1) "slime" at the bottom of coils OR a cracked pan. Ray then suggests that the unit will need to be disconnected and taken apart to pull out the evaporator coils to clean them thoroughly & "hopefully" that will do it. I asked what the price would be to do that - he stated that he didn't know because I'm in the "Angie's List program" (whatever that means)  and that the supervisor would call me on tomorrow to let me know the price. He apologized for not being able to fix the problem and then told me that he would need to be PAID FOR HIS TIME AN ADDITIONAL $45 dollars for a total of $90 - the price of the service call without the coupon. He insisted that the $90 would go to my service all for when they complete the job of fixing my problem  w/ the new drain pan or the cleaning. As I understand it, Reeve's techs are not paid on commission so his time had nothing to do with the request to pay an additional $45 dollars. The fact that he assessed incorrectly and did not fix my problem was not my fault. I paid the $90 - as I  didn't want a confrontation and I expected that I could apply it towards the job. I have found in my dealings with a/c companies since my leak occurred, that a coupon doesn't matter -  the company sends their techs to provide inflated services to recoup the discount of the coupons they advertise - IT'S RIDICULOUS!! Prior to Ray leaving , he informed me that the supervisor would call me with a price for the job - it's been 3 days and I haven't heard from anyone from Reeve's. The reality that they weren't going to call actually set-in later that evening when I rehashed the events of the day. SHAME ON THIS COMPANY FOR EMPLOYING SUCH UNSCRUPULOUS TACTICS!!!!!!  Apparently Ray, the technician, relayed the difficulty involved in completing this job and Reeve decided not to bother. This company has the nerve to pride themselves on being in business for so many years - it doesn't matter how many years if you can't do the honorable and moral thing of at least providing an estimate to complete a job. I guess $90 service calls are what has been keeping them in business because it sure isn't follow through on completing requests for  estimates. Shame on Ray for knowing that my fee would more than likely not be returned because no one intended to get back to me.
However, there is a silver lining to all of this. I gave one more tech from a competing company a try. He correctly assessed the problem and stopped the leaking. SHAME ON YOU REEEVE'S - I won't even think twice about using your company. A few words of wisdom: provide refresher courses for all of your technicians so that they don't inaccurately assess a problem, attempt to "fix it" - but don't, and then ask for full payment of a service call when it's not due - it just isn't good business. It is just DECEPTIVE practices. If you were as reputable as you claim to be you would offer my $45 dollars back. We know that will NEVER happen.

Original a/c person that had installed new compressor was too busy to take the service call. I finally decided to look for someone else on the list and came upon Reeve A/C.  Colleen was very nice, I even told her I was still waiting on a call back from original a/c repairman and she said to call her back if I hear from him and she will cancel the workorder.  Never heard back from the other guy, which I also selected from Angie's list. Reeve A/C men were very nice and checked the entire system, compressor, etc was fine. System went on. He recommended changing the rubber hoses.  The thermostat sort of stays on one setting and does not change, I usually have to click the air on manually.

Super job!!!  I will use them again.

I called three different "A Rated" A/C companies I found on Angie's List & asked for written quotes. Reeve Air Conditioning quoted me the lowest price (plus there office is very close to my residence) so I chose them.

Bill came out the morning of our appointment, removed my old unit, installed a new A/C unit, new braided steel hoses & a new digital thermostat. I'm no A/C expert, but the installation looks professional, the unit runs quiet & cools my condo very quickly, so I'm happy.

Although I don't have the skills necessary to install an air conditioner, I imagine that many different companies & A/C techs could have done an equally competent job. However, Bill was very friendly & extremely personable. I like doing business with good people, & I have a feeling that Bill is "good people".

Highly recommended. 

I am so glad I called them. After dealing for many years with another repair company that offered less than stellar service and responsiveness, I am completely satisfied with Reeve and would recommend them. They were very courteous and helpful and fixed my problem at what I believe to be a fair price.

We needed a new A/C wall unit.  We checked Angie's List and called Reeve A/C.  He was able to come the next day.  The service call for Angie's List members was $45 and it was explained that would be deducted from the new A/C.  We also knew we were going to need a new one.  We called the morning of the service call and were told our window of appointment time.  Bill was on time and knew our building as well.  Our building was built in 1957 and many air conditioning units have gone in and come out through the same concrete opening -- making it larger and smaller along the way.   Plus, we are on the third floor!  He took the necessary measurements and spoke with the office.  Colleen called us back and explained several options to us.  She then called us back  with a suggestion and we gave her a deposit.  She called about a week later and we made an appointment within several days (at our convenience) for installation.  Bill came back out with another Reeve installer and within hours the deed was done.  It was a challenge being on the third floor with grass and unsteady grounding outside beneath them.  They were pleasant and informative about the A/C. 
We did cover all the furniture with sheets and rolled over the rug so as to make it easier for clean up afterwards.  Though Reeve cleaned up beautifully, there was going to be a fine spray of concrete as they worked to fit the A/C unit into the wall.  It made it easier for us to just take the sheets outside and shake them 
We know we will eventually need a new one in the bedroom and will definitely call Reeve again.  It was worry-free and stress-free for us.  

I had an air conditioner problem and on asking I was referred to Reeve Air Conditioning.  They were very good.  It was a big unit which they had to take it to the shop and replace an evaporator and some other part.  They were very nice people, did when they were supposed to and did a nice job.  I will continue to use them in the future.