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Broward Factory Service

Appliance Repair, Heating and Air Conditioning, Home Warranties,

About us

Over 40 years of business in HVAC repair residential, with minor plumbing and electrical. Broward Factory Service Home Warranty. Additional phone numbers - (888) 237-8080, (954) 797-0799, (954) 920-0400. Additional faxes - (954) 920-9778, (954) 920-6626. Additional DBA - Broward Factory Service Home Warranty.

Services we offer

Air conditioning and heating system repair, plumbing & electrical repair.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

3.922 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
27%
3
0%
2
5%
1
18%


Rating CategoryRating out of 5
quality
4.0
value
4.2
professionalism
4.0
responsiveness
4.2
punctuality
4.2
Showing 1-22 of 22 reviews

Rocky F.
08/2019
1.0
appliance repair
  + -1 more
This is an awful company! They were out three times and our refrigerator is still not fixed! Lily (on the phone) was rude and had a terrible attitude. We paid to have a one year service contract. Words can't describe how dissatisfied we are with them. We were treated very poorly. They have terrible customer service. This is a very bad company.
Description of Work: Needed Refrigerator fixed

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$350

Leonard R.
10/2018
1.0
appliance repair, home warranty companies
  + 0 more
A very inept company.After our power came on after a power surge our oven touch pad wasn't working.We found out that the guy they sent out was mainly a a/c guy.They ordered the part and after a ridiculous wait of 2 weeks they showed up with the wrong part.The guy who came out the second time said the first guy wasn't exactly qualified.
Description of Work: kitchen range wasn't working

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Ray & Penny K.
08/2017
5.0
appliance repair
  + -1 more
Provided us a loaner refrigerator until they fixed ours.
Description of Work: Repair our fridge

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tony B.
11/2016
4.0
heating & air conditioning/hvac
  + -1 more
It went okay. They were very punctual and responsive. I would use them again.
Description of Work: They serviced our heating and air conditioning equipment.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ginny W.
07/2016
1.0
appliance repair, home warranty companies
  + 0 more
It is a shame that there isn't a ZERO RATING!!! My AC is out....came home at 5 to discover...ll techs are busy tonight.....So I need to SCHEDULE tomorrow....When I bought the service someone forgot to tell me that this company only did calls 9-5!!! Woman in office told me to call Lilly the manager in the morning with my complaints.....I defended this company because of good service I had previously had from a tech....which was a scheduled call. Virginia Ann
Description of Work: AC went out..I came home at 5 to discover it.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Louis P.
12/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Was very informative, was on time and even called me ahead to let me know they were coming. They offerend me a Free Ac quote to upgrade my system and with install of new Ac system you get a Free water heater to. I was more then Happy with that. I will be upgrading my System next month. Lana who set up everything with me was pleasant to work with. Thank you Broward for your peace of mind!!
Description of Work: Ac inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Pete C.
09/2015
4.0
home warranty companies
  + -1 more
unknown
Description of Work: Provided home maintenance on the appliances, system that may have been contracted for. Very happy reasonable, there was no service fee if the item is covered under your plan.
Rating CategoryRating out of 5
Yes, I recommend this pro

Susan O.
02/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: They installed a new a/c and heat unit. We have had an appliance maintenance contract with BFS for many years in several locations. Have always been satisfied with their service and responsiveness. Having the contract gives us peace of mind when something goes wrong.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Pete C.
02/2015
5.0
handyman service, plastering
  + 0 more
I'm very happy with them. They do annual service plans, so I've used them many times.
Description of Work: They worked on a slow-draining sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

raymond S.
12/2014
5.0
appliance repair
  + -1 more
came on time, had parts, and left after cleaning up any mess
Description of Work: refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Chip M.
12/2014
4.0
heating & air conditioning/hvac
  + -1 more
Everything went well.
Description of Work: I had a leak in my A/C and they solved the issue

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Sherrie L.
10/2014
5.0
appliance repair, handyman service
  + 0 more
unknown
Description of Work: This company covers all appliances in our home for one annual fee. Got a brand new AC unit when the old one quit. These guys are awesome!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark S.
09/2013
2.0
appliance repair
  + -1 more
Was working with Lana. First of all, she set the appointment to inspect my appliances on the wrong date. Secondly, she never called and send me e-mail with the proposal after the technician did the inventory.
Description of Work: Inspect the appliances for the service contract

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$220

Howard L S.
07/2013
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
gave a fair price and guarantee Came as scheduled and did the work in a timely manner Follow through phone calls to make sure it was working properly and our satisfaction
Description of Work: replaced and installed new AC unit

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$6,000

James G.
06/2013
4.0
appliance repair
  + -1 more
Have used them for a number of years unfortunately while in the main they have very good techs there are a few less than that. The tech installed the coolant but was more interested in selling me a new AC not really concerned with how I viewed matters. The old Trane is working well enough now ie it maintains the temperature I set it at. Will definately get seasonal maintance to try and keep it that way. Who could ask for anything more. He never explained why one AC over another. No follow up! A very important item at least to me.
Description of Work: Installed coolant

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joe P.
03/2013
5.0
handyman service
  + -1 more
Excellent
Description of Work: I have used this company for many years. I have a home watch/Property Management company in naples. I have used them a number of time for many of my clients as well as my own home. I took out a service contract which is worth it weight in gold. All of the service men and very good as well as the office staff. My only complaint is that I as them to call me when they are on there way and a few times they did not do that. Other than that, they are a great company to work with Regards Joe Papatola

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

John S.
06/2012
1.0
heating & air conditioning/hvac
  + -1 more
Arrived late - no phone call. Technician performed less than half of the checklist items. Once he determined the air handler needed cleaning (which they claim is not part of the maintenance service) he turned into a super salesman. His minimum proposal was $1395 for cleaning and U/V but then he said it would be much better to go with a whole new system for over $5,000. This guy was obviously very, very well coached by his employer to up-sell the service call. I'm convinced he was on commission. Because we have a Gold Plan repair/replacement package with them for all major appliances including the A/C they offered a $500 allowance off the cost of a new system. There was no mention of the Rheem factory rebate either. Coincidentally, my neighbor days earlier had a brand new and slightly larger Rheem system installed in an identical style home for $1,600 less than the quote from Broward. The Broward tech said he used to work for that company and recommended I should have the other company do my system because they are very good. I have ZERO confidence in Broward Factory Service and will not allow them on my property ever again. After complaining to Broward corporate they offered to refund the $189 maintenance fee. 6/19/2012 update: A reputable A/C company thoroughly cleaned the air handler and checked the entire system for a total of $120 vs. the $900 - $1400 Broward wanted to do the same thing. On top of that the new A/C company said the system is in great condition and should last several more years with annual maintenance. Quite a difference from Broward recommending immediate replacement of the entire system at a cost of over $5,000. Always get a second, or even a third opinion before replacing an operating A/C/ system. There are a few honest and very experienced companies out there who put the customers interest above theirs. STAY AWAY FROM BROWARD FACTORY SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!
Description of Work: Paid $189 for bi-annual A/C check-up and maintenance. Got very little maintenance and a very expensive sales pitch instead.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$189

Lorraine M.
02/2012
4.0
appliance repair, home warranty companies
  + 0 more
He's really good.
Description of Work: They repaired my dish washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sydnor B.
12/2011
4.0
appliance repair, home warranty companies
  + 0 more
I have a contract with them for appliance repair. I pay $300 a year.
Description of Work: I used Broward Factory Service to repair the electronics on a refrigerator.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Pete C.
06/2011
5.0
handyman service, heating & air conditioning/hvac
  + 0 more
They are prompt, courteous and have good workmanship. They are reliable and are a good value.
Description of Work: They do an all-inclusive home maintenance services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maggi D.
04/2011
5.0
heating & air conditioning/hvac
  + -1 more
They are just terrific. They have a policy which covers all the refines. They work fine for me.
Description of Work: I used Broward Factory Svc last year

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Nancy K.
07/2007
5.0
warranty companies
  + -1 more
They are usually able to respond to a call for service within one or two days. Their repair personnel are knowledgeable and personable. Although their address is in Ft. Myers, it doesn't matter where you live, as they come to you.
Description of Work: Does repair work on all covered appliances, such as dishwasher, stove top, oven, washer, dryer, air conditioners, refrigerator and ice maker, disposal, water heater, microwave. They have serviced our appliances many times, and have always been prompt, courteous and knowledgeable. Much less expensive than buying an extended factory warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

    Contact information

    6240 Arc Way, Fort Myers, FL 33912

    fort-myers.browardfactory.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Heating and Air Conditioning,
    Home Warranties,
    Handyman Services,
    Warranty Companies - Non-Home,
    Plaster

    FAQ

    Broward Factory Service is currently rated 3.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Broward Factory Service accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, Broward Factory Service offers free project estimates.
    No, Broward Factory Service does not offer eco-friendly accreditations.
    No, Broward Factory Service does not offer a senior discount.
    No, Broward Factory Service does not offer emergency services.
    Yes, Broward Factory Service offers warranties.
    Broward Factory Service offers the following services: Air conditioning and heating system repair, plumbing & electrical repair.

    Contact information

    6240 Arc Way, Fort Myers, FL 33912

    fort-myers.browardfactory.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM