Alert A C & Appliance Service

unknown

great

My a/c unit was leaking and I called Alert and the son of the owner, Kevin, came out. He said that nothing was wrong with the a/c service so I ended up buying a new water heater. After purchasing the new water heater, the same problem came back within two hours. My pan was full of water which left me to know that the a/c unit was the problem because the pipe was blocked. I called the plumber back, as well as the a/c guy. The a/c guy from Alert was very nasty on the phone. He said that if he were to come out for an emergency call then it would cost $150.00. I told him that I was not going to pay that because it was his fault that he did not detect that it was the a/c unit that was the inital problem. I have since returned to my home this November and I went to Alert's office on the 2nd of November to complain that I was not able to get the air filter out and the owner of the company, Doc Sanford, apologized for his son giving me the wrong information and he refunded the service fee I paid for the initial visit. He gave me the refund by means of a business check, however, I have not cashed it yet. He ended up coming to my house on the 3rd of November to look at the a/c unit since I could not get the filter out. He said that he would look into this and get back with me. I have yet to hear back from him and I am stuck with a filter that I must take out every month to clean. I am afraid that by taking this filter out every month that I will end up breaking something on this unit. I have attempted to call him almost every day since then. The receptionist has continually told me that he has been in meetings or that he is away. Today I was informed that he is out of town and she does not know when he will be back. I told her that since he has yet to return any of my calls that I will have to take the matter further.

I initially called for a repair to the existing A/C unit. The repair was done very poorly, and I called again when that repair failed. The owner's son came out with a very nasty attitude, but when he determined that the repair was not done correctly, he responded by apologizing for the bad attitude he came in with. He called his father, the owner of the company, who came out and offered a large discount if I put in an entirely new system. I agreed, and they installed it while I was out of town. 7 months later, the drip pan they installed had a bent drain tube, and it has leaked across the ceiling and down the wall. When I called for service, the woman who answered the phone was as nasty as the son when he originally came out to inspect the repair that was done improperly. I give up on these folks... I will never pay them another dime to fix their shoddy workmanship.