Modern & Anderson Services

After returning home at 6:30 PM and finding the air conditioner not working, I called Modern. The phone was answered by a real person and after some technical questions said a service rep would call within 15 minutes. Joe called in 5 minutes and said he would be here in 30 minutes. He arrived in 20. Found the problem and replaced a sensor and was on his way in 20 minutes. Joe was great. Modern truly offered emergency service,

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I can not speak highly enough of the the work the two Modern & Anderson techs (Rick Mead & Chris Jamison) provided while installing a new air conditioning and heating system (compressor, air handler, thermostat) on December 29, 2014 in a third floor condo. Their work was CLEAN (vastly superior to the previous installation) and there were no missteps or sloppy execution in tight quarters. It seemed as though the the guys always went the extra mile to get it right and the installation was one of the best I've ever seen. The Modern & Anderson price was competitively excellent and I recommend this company to anyone who along the SW Florida Gulf Coast who needs AC/Heating work or service done.

They honored the Angie's List member discount on all 3 services. Everything went very well.

It went very well from beginning to end. Sales person was very timely in getting there. Said the job would take a day and it did. After inspecting the work I decided they did a really great job.

I first used this provider last year for routine maintenance. There was a ?deal? on Angie?s List. I was satisfied. This recent visit the technician was prompt, professional, and provided routine maintenance. He found the refrigerant may be a bit low so advised me to call and schedule a service call and they would come out and test the system and add refrigerant that would of course be additional to the service call. Why did I need to pay an additional $79.95 service call when he was already there? Other a/c companies have added refrigerant if needed at the time of the routine maintenance visit. This policy didn?t make sense to me.

Got a/c system to operate temporarily and separately gave a thorough estimate for installing a new system.

We needed a new A/C and we called Modern and another company. Modern's salesman "Rob" was prompt, knowledgeable and had the best price for a great quality system. He did not pressure us or try to sell us something we did not need. We are very happy with their service and products.

We were pleased from start to finish, advised of install dates and they communicated with us the whole time. Theyare professional, and I would gladly recommend them!

They fixed the problem right away and told us the service contract that includes just about everything. We have since had them for a few things and they do actually standup for that. They have not charged us for any of the other calls. Their service is wonderful. They solved the problems that we had with the company that I used before. They solved them right away. They are here when you call them. I would highly recommend them. I would absolutely continue to use them again in the future.

Modern did a great job overall. I received 4 prices from AC contractors. Modern was not the lowest nor the highest. They did price a better unit with a 10 year warranty. The manager who worked on the price for me was very helpful in explaining the options, the benefits of the unit I selected and the warranty. Modern also was very helpful in scheduling the work around my schedule. The installers were very professional, showed up on time and worked hard all day. When they were done they cleaned up their work and made sure everything worked as it was suppose too. The final inspection had to be done about a week later and again the office staff worked with me to make sure it was done to fit around my schedule. This company is truly well run. Spending a little more money than the low "bid" was well worth it. You know the saying you get what you pay for. We are big fans of Modern Service and would not hesitate to give them a thumbs up to anyone who is considering using them.

Modern provided our small business excellent service and responsiveness at one of our rental properties. Initially, we were not of the mind to replace the entire A/C system because we wanted to wait until the current tenant moved (9/30). The old system failed twice and Modern performed the service on both occasions. By the second call, we realized we had to have a new system rather than throw good money after bad. We obtained three bids as always, Coastal Cooling, Inc., Core Air Air Conditioning and of course, Modern. Not only did Modern come in with the best pricing but they did credit us some of the money we had just spent on service calls/repairs. They also included many items which the other proposals didn't even mention. Modern worked in a very professional & timely fashion, and even scheduled the county inspection for the following Monday. We were extremely pleased with their work.

They are a very great company. They offer good service. They always come within two or three hours after I call them. If you don't have enough money up-front, you can always pay it over three months. They have no problems with that whatsoever.

.Price wise they were on par with others. They are very organised and punctual. They are reliable and honest. They are very capable and skilled. I will use this provider in the future.

Very happy with everything. Recieved the quotation, everything else happened on time and with no suprises.

Modern service was sent out by my Home Warranty company. I called on a Friday, but they said they could not come until Monday because my home warranty would not cover weekend work. They showed up on time and got the unit working. The part they replaced failed again last week (5/26/11). I did not renew with my Home Warranty Company First American, (it seemed nothing was covered). When the cover was removed, I found that the part was installed with the cardboard box covering it and held in with electrical tape. The air conditioner only ran about 3 months before the part that was replaced failed.

A routine service check of out heating and cooling syatem.

I don't have a plan with them, but they are reasonably priced. I give them a call every year and they come out. They come out to check if everything is running properly. They have always done a good job. Whenever there is a problem they get right on top of it.

I was very happy with them. The only reason that I did not continue with them was because their annual service contract was very expensive. They did annual contracts and I could not afford that. Their service was excellent and they did a great job. I think they had offices in Fort Myers and Naples. I am not sure if they were based out of Fort Myers but they covered both the areas. Their price was too high.

I couldn't be happier with the service I recieved from Modern. Ken provided a comprehensive evaluation of my system, assessed repairs that needed to be made, and presented a detailed comparison of new systems for my perusal. He was very knowledgeable of government and manufactuer incentives and ultimately earned both my confidence and my business. I purchased a new new, larger, energy-efficient system that was installed over the next few days by a large, professional, and courteous staff of technicians. They were always on time, clean, swift, and amiable. I felt as though MODERN went out of their way to keep me informed of their progress and to ensure that I was comfortable. As a new first-time homeowner, purchasing a new AC system is daunting; working with MODERN was a wonderful experience for me. I would use them again and would recommend them to you!

Our air conditioner system's fan stopped running, therefore, the system would not cool the house. Called Modern for a service call. The service man came within hours. He informed me that the system needed to be replaced, but he did get the old fan running. I asked him many questions, and he patiently answered all of them. He was very professional and took as much time as needed to answer all my questions. The next day, Keith, the heating and cooling engineer came to evaluate and make recommendations as to what size system and if additional duct work was needed. (All Modern employees wear booties over their shoes to keep your home clean. I like that!) Keith explained throughly about the size units they had, how much they would cost, and how much energy would be saved with a more efficient unit. He did not high pressure me to buy anything. Additional duct work was recommended because I complained that our den was warmer than the rest of the house. Keith was very professional, and he, too, answered all my questions no matter how many I asked! I decided to hire Modern to replace our system. The charge for the service call was cancelled. A few days later the installers came. They were so professional and mannerly. The heat index was 105 degrees and the attic was extremely hot, but these men never complained! The crew chief even held open the door for me when I was unloading groceries from my car! It was supposed to take two days to install the unit, but additional men were called to help finish in one day. With the hot, humid temperatures, I certainly appreciated this! I did find a small crack in my living room ceiling. Called to report report the damage to Modern. No questions asked. Modern sent a contractor within days to fix ceiling. They did a great job. I highly recommend this company!

We spent around $9,000 and it is a big unit. They were very professional, did a very good job and were also lower than some of the other estimates. We were very pleased with them and they were right there when they said they would be.

I have rarely worked with a company this professional. When they do our AC maintenance service, the tech wears booties over his shoes in the house, even though we have tile in all rooms. They are very polite and well spoken, clean and efficient. They take the time to explain what they are doing and how it is going to improve the efficiency of our cooling system. Although they are working in a hot attic, they show up every morning in their uniform shirt and pants. Right now they are finishing up the final touches before we turn the AC back on and remove the portable AC units they brought along. The young man who is opening all the vents is holding a bucket under them as he opens them in order to keep the loose insulation from falling into the room! I called Modern originally because I wanted to set up regular maintenance on our system, and I'm on the board of directors of a local non-profit with the owner and I like to work with people I know and people who are giving back to the community. Having seen their work, I would recommend them irregardless of anything else. This is a top-notch company that is proud of what they do and has reason to be.

We were not getting sufficient air flow from our air conditioning. They came out the same day I called and inspected the AC, and returned the next day and replaced the cold air return.