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TOM SHELL PLUMBING INC

About us

Since 1979 Tom Shell Plumbing has been providing the Tampa Bay area with the highest quality of plumbing services available, at the most reasonable prices. Call us now you will be glad you chose us.

Business highlights

Emergency services offered
46 years of experience

Services we offer

AND TOILET REPLACEMENT AND REPAIR. NEW CONSTRUCTION, COMPLETE PLUMBING SERVICES INCLUDING: WATER HEATERS, FAUCET, LEAK DETECTION & REPAIR, RE-PIPES, REMODELING AND SERVICE., SEWER STOPPAGES & SEWER CAMERA, SINK, WATER SOFTENERS AND FILTERS

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.631 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
3%
3
6%
2
0%
1
6%
Showing 1-25 of 31 reviews
Gerald S.
Aug 2019
1.0
$707
Monday July 29, 2019, 9:27am, text message from Lauren Brady. Plumber is scheduled to arrive Tue, Jul 30 at 9:00am. For House call job review. Tuesday July 30 10:16am, Kevin Gable is in route now. Kevin G. came over and did a review of what I would need and to give me a price. (I have a hot faucet a cold faucet and a shower converter that was not working.) Kevin check the hot water closet and then got into the tub took all 3 apart and then told me that he could not repair them because of their age. Kevin said that “the only thing he could do was replace them with new Moen’s. He said that “the hot water closet was to small and the only way to replace the old parts, was to cut a hole in the shower wall, take out the old put in the moens ,cover the hole with moens smitty plate. He said that “the work and Moen would cost $607.00 and the Moen Smitty Plat was $100.00 for a total of $707.00.” I told him that I had to get it done so go ahead and do the job. Kevin explained to me that he could not do the work at this time, but would return in a week with the new parts for the job. Tuesday July 30 11:28am. Text message: Estimate from Kevin for $707.00, Tuesday July 30 11:30 am. Text message: Hi, Kevin Gable from Tom Shell pluming, Inc. is scheduled to arrive Thu, Aug at 9:00am till 12:00pm. *note; at no time was I told that the fix would be anything different than what it was, hot cold and diverter. It was very hot and humid so I gave Kevin a $20 for a cold pack. When I went to take a shower the tub was dirty and I had to clean it first. I have a spinal condition and that was NOT an easy task. Monday Aug 5 10:09am. Text message: Kevin Gable from Tom Shell Plumbing is scheduled to arrive on Thu, Aug 8 at 9:00am to 12:00pm. Thursday August 8 10:00am, no Kevin? I called Tom Shell Plumbing and left a voice message: Where is Kevin? Thursday August 8 10:09am. Test Message: Nick Horetski is in route now. Thursday August 8 11:50am, Nick Horetski arrived to start the work. After turning off the water supply Nick Horetski got into the tub and removed the water faucets and shower diverter handles. Then Nick went out to the water heater closet and started to disconnect the water pipes. I said to Nick “It was my understanding from the other guy that it would be best to replace the parts from inside the shower.” Nick replied that “He could get at it from here easer (the hot water closet) and continued to remove parts. After working at cutting out things for a while (about 30 min.) he went inside climbed into the tub and started to saw thru the shower wall around the fixture to remove the old parts, he went back and forth several times between the tub and closet several times. He then went out to the van and was getting out the replacement parts. When I saw what he had in his hands I went over and asked what it was. He said that was the new parts for the bath tub. (It was just a converter valve) I told him that it was not what I wanted. He said “It is better than what I had before and it was what he was given to install and that I would like it better.” Then he continued working with the installation. When he turned the water back on things started to leak! After fixing the leaks Nick said, “The old fittings started to leak and he had to replace them” I really did not think that was true. After the leaks were fixed at 3:16pm Nick gave me the Bill and I paid it. Nick went into the bathroom and showed me how to use the diverter. I told him again that it was not what I expected and it did NOT look right. The diverter handle was too far away from the Smitty Plate and it looked like ****. Nick said that was the way it was supposed to look. Again it was a very hot and humid day so I gave them $20 for cold drinks. After they left I went into the bathroom to take a shower, the tub was left in a worse mess than what Kevin had left. It had taken over an hour to clean up after them. Nick had tossed an old towel in the dive and deep route on the front lawn by the street. When I tried to take a shower it did NOT work. Late the manager came by and told me either fixe it or he would and charge me $50 to do it. Thursday the 8th 7:36pm I sent a photo of what I had before the work and a text message with the caption: This was what I had, a hot water faucet a shower diverter and cold water faucet. 7:42pm I sent a photo of what had been installed, with the caption: This is what was installed. 7:43pm a Photo of the work in the hot water closet. 7:44pm a photo of the towel tossed in the drive 7:45pm a text message: You Should Call 7:59pm a photo of tire tracks left on the front lawn. Thursday the 9th 8:40am, I called tom shell plumbing and told the lady that the job was not right. She told me the job was completed and the only way she would send someone out was if the shower was not working, I told her that the shower had no water coming from it. She said that she would have Kevin and Nick come out Saturday at 9:00am to look at it. Saturday the 10th Kevin and Nick showed up on Saturday and while Nick fixed the tire marks Kevin changed out the shower head it was plugged. Again I told Kevin that I did not think the diverter was meant to look like that. He said again that that was the way it was supposed to look. That afternoon I went to Home Depot and found 2 plumbers that did fixtures and showed them the photos on my phone of the hot water closet and the converter and they both said that was not the way they were supposed to look. The pipes and converter should have been supported some way in the closet and the handle on the converter should have been almost touching the plate. No $20 for cold drinks this time. My Issues are the fowling: The 3-handle tub and shower rough-in was installed around or after 2004. Because that was when the Shark Bites Were first introduced to the US and all of the old connection were shark bites. There were repair kits for it. I don’t like the shower head, I preferred the one I had, and it was a jet spray type. This one just drizzles. There is a 3-hole smitty plate $20.00 there is a 3-hole tub and shower rough-in valve $50.00. It could have been repaired I would of gladly paid $400.00 for that. As it is I have something I don’t like and looks like ****. Each time I said that is not what I expected, wanted or it does not look right they should have stopped the job. I am a 75 year old, handicapped retired person on a limited income. If I was physically able I would have done the job myself. I trusted Tom Shell Plumbing to be fair and honest with me. They were not.

George J.
Apr 2017
5.0
Yes, I recommend this pro
The job went well, very pleased with the workmanship and knowledge of the Plummer. I have found a Plumber for all my need
Response from TOM SHELL PLUMBING INC
"Thank you for taking the time to review Tom Shell Plumbing. We appreciate your kind words and are happy that you were satisfied with our services."

Andres T.
Feb 2016
5.0
Yes, I recommend this pro
$95
Punctual, courteous and very reasonable cost.  Called him and within an hour was at my home fixing the pipe.
Response from TOM SHELL PLUMBING INC
"I would like to thank you for taking the time to review Tom Shell Plumbing. It was a pleasure doing business with you and look forward to working with you in the future. Thank you, Thomas L. Shell, II"

Jeannine S.
Jan 2016
5.0
Yes, I recommend this pro
$1,200
Tom arrived on time, was very nice. Completed the work in a timely manner. Was very clean when he needed to come inside the house. Answered all my questions. Highly recommend!
Response from TOM SHELL PLUMBING INC
"We are always happy when our customers are satisfied. Thank you for taking the time to review Tom Shell Plumbing."

Jane S.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Response from TOM SHELL PLUMBING INC
"Thank you for your review, and as always we appreciate your continued loyalty to Tom Shell Plumbing. We look forward to serving your plumbing needs in the future."

Jeanne P.
Oct 2015
5.0
Yes, I recommend this pro
$150
unknown
Response from TOM SHELL PLUMBING INC
"We at Tom Shell Plumbing would like to thank you for your review. We always enjoy working for you, and we are glad that you are satisfied with the service that we provide."

Eric F.
Sep 2015
5.0
Yes, I recommend this pro
$925
These guys came out within 45 minutes. they were professional, courteous and knowledgeable. They did the job for what they quoted and there were no surprises. I will certainly use them again.
Response from TOM SHELL PLUMBING INC
"Thank you for taking the time to review Tom Shell Plumbing. We are always happy when our customers are satisfied. It was a pleasure working with you and we look forward to working with you in the future. Sincerely, Thomas L. Shell, President"

Brian J.
Jul 2015
5.0
Yes, I recommend this pro
$165
The plumbers were actually a little early and acted professionally throughout, including humoring my three-year old son's desire to watch them work.  We had experienced a loss of water pressure coming from the hot water heater (the hot water faucets would lose all pressure about four seconds after opening - every time), and my limited troubleshooting wasn't successful, so I called professionals.
The team did about 60+ minutes of troubleshooting before dislodging a particularly deep blockage in the cold water inlet - some crud had built up down further than a large screwdriver could reach, but they isolated the general location of the problem and realized they needed to improvise a longer tool to clean out the problematic pipe.  Once done, the hot water was restored and we could take hot showers again.
Overall - good service that accomplished my goals without a lot of extra drama.
Response from TOM SHELL PLUMBING INC
"We at Tom Shell Plumbing would like to thank you for taking the time to review our services. We are happy that you were satisfied with the job that our technicians did at your home, and look forward to working with you in the future. Sincerely, Thomas L. Shell, II President"

Cyndi B.
May 2015
5.0
Yes, I recommend this pro
$145
unknown
Response from TOM SHELL PLUMBING INC
"Thank you for the review of Tom Shell Plumbing. We are always pleased when our customers are happy with our services. Thank you, Thomas Shell"

Lois T.
Mar 2015
5.0
Yes, I recommend this pro
$500
Very well - I can't say that I had any problems. He did everything on time, did what he said he was going to do.
Response from TOM SHELL PLUMBING INC
"Thank you for taking the time to review Tom Shell Plumbing. This type of feedback lets us know that we are doing something right. We look forward to serving your plumbing needs for many years to come. Thank you, Thomas L. Shell"

John H.
Feb 2015
5.0
Yes, I recommend this pro
$100
I typically do 90% of my home improvements / repairs. While in the middle of replacing a bathtub in my home, more important personal issues required my time. Knowing that a skilled plumber could complete the installation of the new tub in less than half the time it would take me and with no frustration. I contacted Tom Shell Plumbing about completing this job . I spoke to Dan explained my dilemma and sent him a short video from my phone as to what needed to be done. His quote was reasonable and when I wanted to schedule the work he had an opening in a couple of days, but due to the nature of my circumstance he fit me in the next day. After being a home owner for over 25 years I know what to expect from a contractor both good and bad and I must say Tom Shell Plumbing ( Dan and his crew of 2 guys) exceeded my expectations by under committing and over delivering. Dan notified me when he was on his way, was early, professional, efficient and honest, charged me less than originally quoted. When it comes to future plumbing projects or repairs it is a no-brainer, I will be calling Tom Shell Plumbing!
Response from TOM SHELL PLUMBING INC
"Thank you for taking the time to review Tom Shell Plumbing. We always appreciate the kind words of our customers. We look forward to working with you in the future. Thank you, Thomas L. Shell"

David S.
Feb 2015
5.0
Yes, I recommend this pro
$185
unknown
Response from TOM SHELL PLUMBING INC
"Thank you for taking the time to review Tom Shell Plumbing. We are always pleased when our customers are satisfied. We look forward to working with you in the future. Thank you, Thomas L. Shell"

Orin F.
Nov 2014
5.0
Yes, I recommend this pro
$245
We couldn't be happier that they managed both those repairs on the same trip and that Tom was able to locate the leak without digging into the foundation.  We've got water flowing where it's suppose and everything went better than expected. We've used Tom on other projects and we'll continue to use Tom and Dan when the need arises, they're the BEST!
Response from TOM SHELL PLUMBING INC
"Dear (Removed Member Name), I would like to thank you for taking the time to write a review of Tom Shell Plumbing regarding your experience. We strive to have 100% customer satisfaction, and we are sure glad that you had a good experience with our service. Thank you, Thomas L. Shell"

John D.
Aug 2014
3.0
Yes, I recommend this pro
$170
He's okay. He's fair. It's a small job and he's kind of expensive.
Response from TOM SHELL PLUMBING INC
"I would like to thank you for taking the time to review Tom Shell Plumbing. Customer response is the best way to improve our relationship with our customers. But, I am showing in our computer that the only job that we have performed for you this year was on March 24, 2014 and on that date we replaced the entire insides of one toilet and also repaired a second toilet in your home at that time. It is showing a charge of $155.00. Your review states that we worked for you on May 20, 2014 for $170.00. We attempt to keep our prices as low as possible but with rising prices in materials, insurance, gas, etc. it is sometimes difficult, therefore we strive to give our customers the best possible service on the same day that they call. We hope that you will continue to trust Tom Shell Plumbing for all of your plumbing needs. Thank you, Thomas L. Shell, II"

Jennifer S.
Aug 2014
5.0
Yes, I recommend this pro
$425

They arrived promptly and were very professional.  A father and son team quickly accomplished their  work.  Very neat and cleaned up after themselves.  I have listed prices since it has been a long time since we have used a plumber.  I would not hesitate to call again.


Response from TOM SHELL PLUMBING INC
"Thank you for taking the time to review Tom Shell Plumbing. We are always satisfied when our customers are satisfied. It was a pleasure doing business with you and speaking to your husband about golf. Thank you, Thomas Shell"

Sandra M.
Jul 2014
4.0
Yes, I recommend this pro
unknown

Doyle T.
May 2014
5.0
Yes, I recommend this pro
$825
Excellant service.  Fast, efficient and professional.
Response from TOM SHELL PLUMBING INC
"Thank you for taking the time to comment on the service that you received. It is always nice to hear that a customer is satisfied. If we can be of any assistance to you in the future please give us a call."

Donna H.
Jan 2014
5.0
Yes, I recommend this pro

Have had plumbing jobs done by others. Mr Shell fixed them. There is nothing these professionals cannot do and do better than the competition. Great guys!

Response from TOM SHELL PLUMBING INC
"Dear [member name removed], It is a pleasure working with you. We sincerely thank you for your kind words, and for going the extra mile to voice your satisfaction. Thank you, Thomas Shell"

Jane S.
Sep 2013
5.0
Yes, I recommend this pro
$85
I've used Tom Shell Plumbing a number of times in the past 3 years.  They always come the same day I call, find the problem and fix it on the spot.
I just joined Angie's List and was happy to see that they are listed here with positive reviews.
Yesterday I called about 10 A.M. and they were here by 11:30 A.M.
At first it seemed that the water softener was just not plugged in (I didn't know what that thing was for), and they weren't going to charge me anything, but when it still didn't work, they found the problem quickly.
They are friendly, polite and professional.  It's a pleasure to deal with them.
Response from TOM SHELL PLUMBING INC
"(removed member name), We value you as a customer, and thank you for the kind words of praise. We are glad that you are satified with the service that we provide. It has been a pleasure doing business with you and with your mother in the past. Thank you, Thomas Shell"

Cyndi B.
Aug 2013
5.0
Yes, I recommend this pro
$145
They arrived promptly, very polite and friendly.  They verified I had 3 sinks that I had clogged when I put cabbage down my garbage disposal.  Within 15 minutes they had solved my problem.   I certainly appreciated their professionalism and quick service.

Donna H.
Aug 2013
5.0
Yes, I recommend this pro
$720
He has always been reliable. He does the job right the first time, and he did a fantastic job. He was in and out and it worked way better than before. Two people came and said the faucet couldn't be fixed, but he fixed it.

Dorothy R.
Jul 2013
5.0
Yes, I recommend this pro
$650
We had hot water coming out of our water heater and Shell Plumbing Inc arrived within 20 minutes to check the heater.  They replaced my water heater within 3 hours.  A couple of years ago they fixed a leak in my toilet that the contractor was unable to find. They re-installed the toilet to make sure it wouldn't leak anymore.

Dawn A.
May 2013
5.0
Yes, I recommend this pro
$250
I called Monday morning, and the men were here by 2:00 in the afternoon.  They saved me a trip to the hardware store by bringing a unit with them.  The unit happened to be the one my son-in-law recommended.  ( He sells plumbing materials.)  They had some issues because the former homeowner had installed  the unit using silicone instead of plumbers putty.  In spite of the hassles, the unit was installed in little time, the work area was spotlessly cleaned, AND they even tightened my faucet which was a little loose.  They did all of this for less than I would have paid for the food disposal at the hardware store!
I never think of calling anyone other than Tom Shell.

Dawn A.
Oct 2012
5.0
Yes, I recommend this pro
When the unit first failed, I called Tom Shell Plumbing for help.  The men arrived, made repairs, and charged very little.  Afterward, I just didn't trust the unit.  I called and asked for a model they would recommend.   The men removed the defective unit, set it in a location I chose, and checked the area where the new unit was to be installed.  The gentlemen doing the install kept the area clean, worked quickly and were remarkably patient with my questions.   After having the unit for several months, I felt it was not regenerating properly.  Mr. Shell, himself, came here within 30 minutes of my call, explained that since I had disconnected the power while we were out of town, and the clock had to be reset.  He took care of all of that with a genuine smile.  I can't say enough about the company.  I would never think of calling anybody else.

Ellen K.
Jul 2012
1.0
The representative had a spill on the front of his pants when arrived. He claimed it was spilled root beer, but the odor was not of root beer. I believe that he was drinking alcohol along the way somewhere. He did some work and was polite, but I did not buy his story and felt he was lying to me. I would not have this company back out to do work.
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Licensing

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FAQ

TOM SHELL PLUMBING INC is currently rated 4.6 overall out of 5.

TOM SHELL PLUMBING INC accepts the following forms of payment: CreditCard

No, TOM SHELL PLUMBING INC does not offer free project estimates.

No, TOM SHELL PLUMBING INC does not offer eco-friendly accreditations.

No, TOM SHELL PLUMBING INC does not offer a senior discount.

Yes, TOM SHELL PLUMBING INC offers emergency services.

No, TOM SHELL PLUMBING INC does not offer warranties.