TOM SHELL PLUMBING INC

Monday July 29, 2019, 9:27am, text message from Lauren Brady. Plumber is scheduled to arrive Tue, Jul 30 at 9:00am. For House call job review. Tuesday July 30 10:16am, Kevin Gable is in route now. Kevin G. came over and did a review of what I would need and to give me a price. (I have a hot faucet a cold faucet and a shower converter that was not working.) Kevin check the hot water closet and then got into the tub took all 3 apart and then told me that he could not repair them because of their age. Kevin said that “the only thing he could do was replace them with new Moen’s. He said that “the hot water closet was to small and the only way to replace the old parts, was to cut a hole in the shower wall, take out the old put in the moens ,cover the hole with moens smitty plate. He said that “the work and Moen would cost $607.00 and the Moen Smitty Plat was $100.00 for a total of $707.00.” I told him that I had to get it done so go ahead and do the job. Kevin explained to me that he could not do the work at this time, but would return in a week with the new parts for the job. Tuesday July 30 11:28am. Text message: Estimate from Kevin for $707.00, Tuesday July 30 11:30 am. Text message: Hi, Kevin Gable from Tom Shell pluming, Inc. is scheduled to arrive Thu, Aug at 9:00am till 12:00pm. *note; at no time was I told that the fix would be anything different than what it was, hot cold and diverter. It was very hot and humid so I gave Kevin a $20 for a cold pack. When I went to take a shower the tub was dirty and I had to clean it first. I have a spinal condition and that was NOT an easy task. Monday Aug 5 10:09am. Text message: Kevin Gable from Tom Shell Plumbing is scheduled to arrive on Thu, Aug 8 at 9:00am to 12:00pm. Thursday August 8 10:00am, no Kevin? I called Tom Shell Plumbing and left a voice message: Where is Kevin? Thursday August 8 10:09am. Test Message: Nick Horetski is in route now. Thursday August 8 11:50am, Nick Horetski arrived to start the work. After turning off the water supply Nick Horetski got into the tub and removed the water faucets and shower diverter handles. Then Nick went out to the water heater closet and started to disconnect the water pipes. I said to Nick “It was my understanding from the other guy that it would be best to replace the parts from inside the shower.” Nick replied that “He could get at it from here easer (the hot water closet) and continued to remove parts. After working at cutting out things for a while (about 30 min.) he went inside climbed into the tub and started to saw thru the shower wall around the fixture to remove the old parts, he went back and forth several times between the tub and closet several times. He then went out to the van and was getting out the replacement parts. When I saw what he had in his hands I went over and asked what it was. He said that was the new parts for the bath tub. (It was just a converter valve) I told him that it was not what I wanted. He said “It is better than what I had before and it was what he was given to install and that I would like it better.” Then he continued working with the installation. When he turned the water back on things started to leak! After fixing the leaks Nick said, “The old fittings started to leak and he had to replace them” I really did not think that was true. After the leaks were fixed at 3:16pm Nick gave me the Bill and I paid it. Nick went into the bathroom and showed me how to use the diverter. I told him again that it was not what I expected and it did NOT look right. The diverter handle was too far away from the Smitty Plate and it looked like ****. Nick said that was the way it was supposed to look. Again it was a very hot and humid day so I gave them $20 for cold drinks. After they left I went into the bathroom to take a shower, the tub was left in a worse mess than what Kevin had left. It had taken over an hour to clean up after them. Nick had tossed an old towel in the dive and deep route on the front lawn by the street. When I tried to take a shower it did NOT work. Late the manager came by and told me either fixe it or he would and charge me $50 to do it. Thursday the 8th 7:36pm I sent a photo of what I had before the work and a text message with the caption: This was what I had, a hot water faucet a shower diverter and cold water faucet. 7:42pm I sent a photo of what had been installed, with the caption: This is what was installed. 7:43pm a Photo of the work in the hot water closet. 7:44pm a photo of the towel tossed in the drive 7:45pm a text message: You Should Call 7:59pm a photo of tire tracks left on the front lawn. Thursday the 9th 8:40am, I called tom shell plumbing and told the lady that the job was not right. She told me the job was completed and the only way she would send someone out was if the shower was not working, I told her that the shower had no water coming from it. She said that she would have Kevin and Nick come out Saturday at 9:00am to look at it. Saturday the 10th Kevin and Nick showed up on Saturday and while Nick fixed the tire marks Kevin changed out the shower head it was plugged. Again I told Kevin that I did not think the diverter was meant to look like that. He said again that that was the way it was supposed to look. That afternoon I went to Home Depot and found 2 plumbers that did fixtures and showed them the photos on my phone of the hot water closet and the converter and they both said that was not the way they were supposed to look. The pipes and converter should have been supported some way in the closet and the handle on the converter should have been almost touching the plate. No $20 for cold drinks this time. My Issues are the fowling: The 3-handle tub and shower rough-in was installed around or after 2004. Because that was when the Shark Bites Were first introduced to the US and all of the old connection were shark bites. There were repair kits for it. I don’t like the shower head, I preferred the one I had, and it was a jet spray type. This one just drizzles. There is a 3-hole smitty plate $20.00 there is a 3-hole tub and shower rough-in valve $50.00. It could have been repaired I would of gladly paid $400.00 for that. As it is I have something I don’t like and looks like ****. Each time I said that is not what I expected, wanted or it does not look right they should have stopped the job. I am a 75 year old, handicapped retired person on a limited income. If I was physically able I would have done the job myself. I trusted Tom Shell Plumbing to be fair and honest with me. They were not.

The job went well, very pleased with the workmanship and knowledge of the Plummer. I have found a Plumber for all my need

Tom arrived on time, was very nice. Completed the work in a timely manner. Was very clean when he needed to come inside the house. Answered all my questions. Highly recommend!

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CLEANED UP COMPLETELY AFTERWARD.