Comfort Service Inc

Confort services now under the name of Rack Electric. This is a really unprofessional company. Our units were installed by Confort Services 2 years ago and for some reason the 2 units stop working. We called them and they send a technician who supposed to know about communicating system, they told us we’ll have at least one unit working for the day that the went for the diagnostic Pablo spend a lot of hours trying to figure out the unit and was not able to fix anything. He argued that he had to order the 2 boards that were bad he took the old boards with him and came back at the next day with only one board, he installed that new board and was not able to figure out nothing, after 3 days he told us he can not do anything. We called this Rack Electric company and they say they were on vacation they didn’t care that we have a newborn at home without a/c or heater, we told them that we need it to call another company and we need it our board for the second unit back in place. They send Pablo back to our place and he installed the old board missing the plate and a lot of screws. We contacted this company again and told them that the board was missing parts and they say they don’t have nothing to do with that. The resolution was for us to pay them $500 for the new board and contact Goodman the manufacturer in order to get our $500 back. They are doing something that’s not legal our 2 units are under warranty we do not have to pay for parts we are not a/c contractor, we now called another company and they need to order the 2 boards because Pablo not even installed the one new board good and they are charging me for the screws and plate that Pablo took with him. I do not recommend this company, they are pirates and have no knowledge and are very unprofessional. I’ll fight for my refund on a diagnostic that was never true and also for the parts that one of the boards was missing. I called Amy to talk with her about it and the receptionist told me they will call back but they didn’t. Very irresponsible, because of this we are without a/c- heater for more than 3 weeks.

Disappointed in company since we have been good customers for years. Would not recommend them.

I've been with them about 30 years. I'd give them all "A's" except for a "B" on price. I have a continuing contract with them. They come pretty much as soon as I call them or fit me in as soon as possible. They take care of the issue. They specialize in one particular kind of air conditioner, RUUD, so they would be the mostly like one to call.

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They're great. They've always been wonderful. They're not the cheapest but they're  so reliable.

unknown

Technician was very knowledgeable and polite. Performed the service in the promised time frame.

They do a good job, are very personable, and their prices are fair. We have never had any problems with their work and we would highly recommend them.

THEY WERE VERY PROFESSIONAL AND CAME PREPARED. I HAD A NEW SYSTEM INSTALLED IN MY SON'S HOUSE BY THEM. THE PRICING FOR THIS SIZE HOUSE WAS GOOD. LAST YEAR I HAD THEM LOOK AT THE SYSTEM IN MY HOUSE. I HAD THEM PUT A SYSTEM IN AND CLEAN THE VENTS FOR ME. THEY WERE VERY GOOD. THEY WERE VERY EXACT AND PUNCTUAL. THEY CLEANED UP EVERYTHING.