Mr Cool Air Conditioning & Heating LLC

Very good.

Jeff, owner of Mr Cool, was honest and upfront with his advice and estimate. He told me what I needed, explained his recommendations, and was realistic in what my options were with regard to the HRU . No BS or "techno-speak" , which was not the case in dealing with other estimates. His price was very competitive, and when some problems arose with the water heater integrated in the system, he did not hesitate to fix them... and did NOT look to add to my bill. He just told me not to worry about them, and had them taken care of. I spoke with him on a Friday, gave him the job on Saturday,and he had a crew at my house on Tuesday morning. The crew he sent for the installation was great. I was impressed with their skill, work ethic, and even their inter-action among themselves. It appeared to me that, besides being good at what they do, they enjoyed doing it! All in all, I am well pleased with Mr Cool.

Several owners in our condo complex had used Mr. Cool for replacement or repair of their air conditioning units. They highly recommended Mr. Cool. On April 11th, 2017, Mr. Cool replaced our 18 year old AC/Heating unit. Replaced it with a 2 1/2 Ton Seer Rheem System. The two technicians that did the installation were very knowledgeable and polite and did a great job. They also did a good job of cleanup. I would strongly recommend Mr. Cool for any of your air conditioning or heating needs.

It was a good experience. I wasn't there when it was installed, I was in Ohio.

They actually installed the air conditioning system in the house originally, so we just utilized the service that the original owners of the home used. They came out and they did the work and we thought their price was reasonable. Very good and very informative. They were very good about certain things that we need to do for the unit so they were really nice just very informative about the air conditioning system overall. Things that we can do to keep it in good order which they didn't have to tell us about.

They are fairly priced and offer a discount on needed repairs outside of our routine maintenance.

Very well. The tec was knowledgeable and polite. And he came within the time period I was given.

Mr. Cool came out the same day I called with the down unit on Sat. 10/8. The technician, Brett came to my home promptly within approximately an hour to hour and a half from my call. He assessed the problem with my AC unit and explained all my options and the costs involved to fix vs. replace my unit with an Energy efficient AC system. He did not pressure me in anyway, he wanted me to decide what would be the best option for me. I came to the realization that although my 23 year old system served me well, it was only as strong as its weakest link and the costs involved in the long run of fixing problems here and there would prove more costly in the long run vs. purchasing a new unit that would save me money on my energy costs and therefore help pay for itself in a matter of time. After I decided what I wanted, Brett contacted the owner Jeff and they coordinated the replacement for Tuesday the 11th of Oct. Brett brought me a portable AC unit to use until my new system was installed on the 11th. On Monday the 10th I was in touch with Mr. Cool's office and spoke with Michelle. She was very courteous and she along with Melissa, the office manager and wife of the owner helped me to secure 6 month, same as cash financing. Both Michelle and Melissa were on top of all the paperwork involved, i.e. Permitting ,financing, etc. On Tuesday the 11th, the Mr. Cool "Dream Team" came to my home and they were Nick and Dave. They jumped right in and worked so well together. They dismantled my old worn out unit and began the process of installing my new unit. That process is very involved, I had no clue. For the air handler inside my house, Nick completely reconstructed the housing that the air handler was placed. My house was built in 1956 and the housing for the air handler was put in an old furnace closet in the hallway by the original AC company 23 years before. The "other" AC company who placed the original air handler crudely constructed the housing for my old unit. It was difficult for me to get to the old air conditioner filter out and again was crudely constructed. HOWEVER, Jeff the owner and Nick discussed the housing because Brett the 1st technician had taken pictures so that they would be sure it was done right when Mr. Cool came to do the job. Nick was very thorough and exacting in all details of constructing the new housing and installation of the air handler. Dave also helped inside in addition to both he and Nick tackling the installation of the outside unit. They installed my beautiful, new Rheem 16 Seer unit outside. They worked seamlessly, I truly mean they were a "Dream Team." They both were extremely courteous and respectful to me and my home and are very hard workers. You could tell their work ethic was top notch and that they wanted to do their very best for me and I truly appreciated that. Again, I had no clue the amount of work involved in the installation. Nick and Dave cleaned everything after they were done and I now have a wonderful new air condition system. I am EXTREMELY PLEASED with every aspect of my experience with the entire company, Mr. Cool. It is so nice to work with an outstanding company like this and I know it starts from the top with the owner, Jeff who I can see has very high standards in not only the products he uses but also in the people he employs. The entire company made what can be a scary and unnerving experience into one that I can truly and honestly say was a very good experience. I have and will continue to recommend Mr. Cool to anyone for their AC & Heating needs. (239) 424-8215. Thank you again to, Jeff, Melissa, Nick,Dave, Brett, Michelle, Courtney and Chris. You all are the best!

costs totaling $180.00, but was told they would have to come back out to replace the inner copper coil. Since I live out of town they e-mailed me a quote to make the repair of $580.00 but discounted it to $300.00 and was told the job would take 4-5 hours. The office coordinated the work with my property manager and told him they would be there between 8-10 but showed up at 11:00. When my property manager told me the work only took 2.5 hours I called to inquire if the cost would be reduced since it took almost half the time they had anticipated. I was told by the receptionist that she would have to check and than received an e-mail from the company detailing how they got to the $300 number (first quote wasn't broke out the same way). I called the company to ask about some of the line items that didn't make sense to me. I barely got my first question out when I was cut off by the owner's wife (who answered the phone) and told how "ungrateful" I was. She continued to ream me up one side and down the other. I can't tell you how surprised I was at her unprofessionalism over just an inquiry as I fully intended to pay the bill regardless of whether they reduced it or not. I tried to get a word in but it was difficult over the ranting and threatening to VOID MY WARRANTY if I didn't pay. I am truly baffled at someone acting this way to a customer. I honestly don't have any issues with the service of the techs, nor the pricing. However, no one should be verbally abused like I was, it was really uncalled for. Perhaps she thought because I asked the question that I wasn't going to pay my bill? That would never happen. The only thing that did happen was that they have lost a customer. Cost Breakout: Labor @ $120/hr for 2.5 $300 (original tech was $90/hr) Materials $ 25 (covered by warranty) 1 filter dryer $ 25 (not sure what this is, did not receive anything) Travel Time $ 90 (not mentioned in original quote and i live in the Cape) Warranty office process $120 (not mentioned in original quote)

We have been using this company for over two years and we are VERY happy with them. They do fantastic work are always on time and the employees working for them are very professional . We will continue to use them . Highly recommend them he will not be disappointed.

They were very good. We use them all the time.

Jeff Barde is the owner. I would use them again in a heartbeat. They did a great job. I felt really comfortable with the people. They were the lowest in quote and were offering the best number of spares.

Jeff Barde is the owner. I would use them again in a heartbeat. They did a great job. I felt really comfortable with the people. They were the lowest in quote and were offering the best number of spares. I trust them.

I'm not so sure I would recommend them. They're overdue right now.

Absolutely Wonderful. Work done professionally and on time. WORKERS VERY POLITE AND RESPECTFUL.

They have a terrific price. There work is high quality and I have used them for years. They are very responsive and just all around a good company.

My wife and I bought and were scheduled to close on our condo on 4-7-14. The HVAC that was in place worked well, but was 30+ years old and I felt needed to be replaced since we are snowbirds, gone mostly through the hot season. Weeks earlier, I called Jeffrey, the owner, and he personally dealt with me, up to the install. Jeff talked with me, and personally came to out to the condo to inspect it, explaining exactly how the install would progress. That evening, Jeff emailed me an estimate with his personal recommendations as to what should be installed along with an and quot;out the door, no surpriseand quot; price. I went with his recommendation and and quot;MR COOLand quot; got everything ready for the day after our closing. The office staff followed through several times, making sure all was on track with the closing. They pulled the permits, dealt with the HOA because a new cement slab needed to be poured after the old compressor was removed. The day after closing, MR COOL was on site exactly when they said they would be, 8 am, and removed the old compressor. The cement company was able to begin their work by 830am and MR COOL's crew came inside to remove the old handler. The handler was removed quickly, quietly and cleanly. The new unit was finished on-site and installed, all within just several hours. The next morning after the cement cured, another team was on-site and they installed and connected the new compressor to the new air handler. Along with the lines needing to be evacuated, they also needed to update the electrical circuit breakers to comply to code. This team also had it completed in several hours, leaving us with a new, dependable HVAC system. The new system is very quiet, and cools the interior of our condo quickly. Bottom line, the MR COOL's teams were very professional, accurate, clean and prompt; always willing to answer any questions that I had. I will use them again and plan to contract with them for annual servicing of the newly installed unit.

We received several estimates all from Angie's List service providers. We went with Mr. Cool based on past experiences with them and price. Their price was very fair considering everything we needed done. Our home had been without A/C for several weeks so we were excited that they could get one of units done right away, of course on the master bedroom side. It toke a few weeks to get everything finished but it was worth the wait and every penny. We did have some balancing issues in the beginning but Jeff the owner didn't stop tweaking it until we were 100% satisfied. They went above and beyond and did a lot of other things their competitors weren't. Thank you Jeff Barde and all of the guys at Mr. Cool:)

Mr. Cool Air Conditioning and Heating are family owned and very good. They're very prompt and responsive. We've been very satisfied with our new air conditioning unit. We haven't had any problems with it whatsoever. They have a lot of integrity. We feel very trusting of this company and the people we've had come work for us.

The staff were clean, professional, and a pleasure to have in our home. They arrived when they said they would, got right to work, took the time to explain how everything worked, and made sure the system was working correctly. Office staff have been very helpful, and always pleasant to speak with. I would certainly recommend them, and would use them again myself.

I have nothing but praise for this company. The installers were professional and friendly. They cleaned up after themselves. I haven't had a problem with my air since Mr Cool installed the new system in 2010. I recommend this company to all.

Went great. They provided me with a good price, did the work on time and the guys were professional and diligent. Jeff the owner was willing to research re-hooking up my Hot Water Heat Recovery Unit and did so. Other companies I talked to wouldn't hook it up and wouldn't take the time to educate themselves on it. My experience is this is a good company to do business with. Give them a shot.

There was a drainline that was clogged and Mr. Cool was able to fix it. We haven't had any troubles since.

Technician was on time and very informative throughout his inspection. Offered unbiased opinion and price on getting more cool air to room furthest away from unit. I had gotten an opinion and price from another cooling/heating outfit in August which was much more expensive. I felt the Mr. Cool tech was very honest and not looking the "find something to fix" during his inspection. I would/will call on Mr. Cool again.

They were when they promised, The tech seemed knowledgable and friendly. They checked the charge of the system and cleaned the coils.