Coastal Pool Renovations, Inc.

The repairmen were courteous , thorough, professional in every way. and they charged LESS than the quoted price

Would highly recommend Coastal Pool Service. They replaced our broken pool heater in less than 24 hours from our first call. Very professional and excellent pricing. We are very pleased with the results and would use them again.

Our pool turned out beautiful. Very happy with results.

The pool heater was fine. But the solar blankets were a joke. Cut to pool size and left floating free on the surface, no safety anchors on the side, no roller feature, just an accident waiting to happen. Now I am calling a different company to put solar blankets on a power motor roll up with additional safety locks, and having to have this project redone.

Pool Heater was delivered the same day by the factory and installed the next day. Price was amazing and install was great.

The best price and service in town, can only recommend Coastal Pool Service to anyone that is interested in cleaning and maintaining the pool. The cleaning team is coming always the same day and time. For repairs, fair and prompt solutions! Thank you!

Randy responded quickly and did the work quickly at a reasonable cost.

Our project with Coastal Pool to resurface our pool and replace coping took much longer than Randy promised and I'm not referring to the delay of having to order a 2nd pallet of coping because the 1st pallet ordered had too many broken ones to complete the project. Apparently, Randy does not have his own crew to remodel pools, just to clean and maintain them, because when someone would actually show up it was often late in the afternoon and they arrived in different pool company vehicles. This was not revealed to us prior to hiring him but does explain why they always arrived late in the day. One day specifically, a crew arrived at 5 pm and completed a lot of the work while it was storming out so badly the crew was under a tarp, standing in two feet of water while using an electrical saw! It was lightning out so badly we were afraid to go outside and ask them to leave. Other than Randy not returning phone calls or responding to text messages our biggest issue was with tile not being installed around the steps and already existing bench in the pool. We previously had tile in both areas and communicated to Randy at least 3 times about the tile and we also spoke directly to the installers about the tile and where we wanted it to be placed. Of course, we were not home when they started the finish and that's when Randy said they would be installing the tile around the steps and bench. Upon arriving home we noticed there wasn't any tile around the steps or bench and we contacted him immediately about it and we have received 5 different responses about the missing tile in the following days: 1. They forgot about it 2. Randy said he was there when it should have been installed and he and the tile guys decided they didn't like the way it looked 3. We never discussed putting tile around the steps and bench 4. Putting tile around the steps and bench is old school (funny how when his maintenance employees have been out they have all asked why we didn't put tile in those areas) Meanwhile, he gave us a brochure in which to choose step markers for the steps and bench and he gave us his word he would install them after the new finish cured which would take a month. As the month time frame approached we settled and sent him our choice for step markers in which we never received a reply. Upon questioning him further he said that company was out of business and he couldn't get what we chose. We then called the brochure company and they were in fact still in business and had exactly what we chose for step markers in stock. Texting Randy with this information resulted in no response until days later when he emailed us photos of cheap vinyl stickers he said he could glue on our steps. We were horrified after spending a lot of money on resurfacing our pool and after paying him in FULL and in good faith that he would follow through on finishing the project as discussed and promised that he would expect us to then put cheap stickers on our steps. His final and #

They did not show up when they said they would. They did not answer the phone when I called to ask when they would show up. When I asked questions, they told me they were pros and indicated that questions would not be answered. They did shoddy work and left a mess and when I tried to get them to fix the mess they made they promise to come repeatedly for a month and then never showed. Then they squelched my refund from the water company by telling them the repairs weren't necessary. All in all, this is the worst experience I have had with a service in Florida.

Follow up was poor, as they skipped the last pool service and the 3rd service was unacceptable. The actual remodel took about two weeks after I was promised 2-3 days.

Arrive at schedule time and completed work fast and satisfactory.

Replaced my pool motor for a fair price and my pool has never worked better. Also fixed my timer. Randy was all business, I had some trouble communicating with him felt he was very abrupt, but he did the job and knows his stuff. That's all that matters.

Randy owns the company and dealt directly with me for my pool refinishing project. He brought multiple samples and guided me through the best color choices. Costal Pool Services we’re reliable, professional and install a superior product. Great experience and highly recommend his services.

Everything worked out and I am satisfied.

Randy was very professional. It was a great experience.

Good company would hire them again

Randy was prompt, professional, and personable. I will highly recommend him to all I meet. I could not have asked for a better encounter. His number is in my favorites.

Great price and quality installation

Very responsive, good job, good people.

I hired Coastal to re-surface my pool, AND resurface my deck around the pool (it was river rock).... Randy made a professional proposal.... making it "a la carte" style for each of the jobs I needed done. I chose them all. The work was done swiftly and beautifully.

I'm very pleased with them, We have worked with them for over 3 years now. They are very responsive whenever I contact them, anything that we ask them for help with they get it done. They keep our pool beautifully clean all the time, they are good with my dogs, and very careful in general. I refer them to my friends all the time.

Randy and his team are notch. I have recommended them several times!