Keith Roofing

During an unusual early December snow my husband and I were getting ready to leave and go get a Christmas tree when we heard a dripping in the dining room. Water was leaking from the recessed light fixture. Upon some investigation, it appeared the roof was leaking and the water was running down from the second floor to the first floor dining room ceiling. We called Keith Roofing at the beginning of the next week and they came out to check the roof the next day (and offered to come that day). And miracle of all miracles--they were on time! Which never seems to happen with home repair people in my experience. They checked it out and diagnosed it as flashing that had separated from the roof in a few spots. They started the work at the end of the week and finished it in one day which was nice. The work was high quality and they took pictures of the before and after so we could see what they did. The thing I most appreciated is that at some point we asked them if it made more sense for us to just replace the whole roof and they said no, that these patches would work fine and our roof should last another 5-10 years. I appreciated it because it was certainly an opportunity for them to make more money convincing us to do unnecessary work and they instead were honest and told us to go the less profitable (for them)/more cost effective (for us) route. For that reason alone I will remain a loyal customer and recommend them to others. But I also believe the price was fair and the work with excellent. They were also very punctual, professional and clean--you would never have known they were there, if it weren't for the lack of water dripping from the ceiling.

They were prompt to the appointment to estimate the job. They performed the service the very next day. They arrived on-site at the time they said they would. They communicated with me throughout the day as promised. They delivered their service as advertised/promised. There were no surprises. All expectations were met. Who could ask for anything more?

The previous owner of our DC row house has improperly installed a shingled roof on a low slope porch. Eventually water began to seep through the shingles and pour through our porch ceiling. I called Keith and they came out first thing next day. We agreed on a price and they started and finished that very day! A month later we had another leak on the porch which was unrelated to Keith's work, he fixed that problem at no charge on the same day I called. Absolutely top notch customer care, and they are DC residents to boot.

We have used them twice and we have been very satisfied with them. Their prices were comparatively reasonable. They came out immediately; they came out so fast that we were worried. They worked with us when it came to the price; they were very accommodating. We were very happy with them. However, they weren?t highly professional. We kept offering them to let their workers to use the restrooms in the house. However, they completely refused to use them, stating that they didn?t want the workers inside the house. However, we found them urinating in front of somebody else?s door. We didn?t like that at all. We will, however, use them again in the future.

After seeing a leak from the skylight, I called Keith Roofing, they were there within the hour, examined the problem and quoted a price to fix it. Much more expensive than I anticipated. I found out later that part of the problem was the wrong skylight had been installed before i moved in, which they didn't mention. However I called them back, they said that was true, but their fix would fix it anyway, When I agreed they were at my house the next day and finished in one day. Very friendly and professional - they patched up a couple falling shingles. When I need a new roof I will strongly consider them, but still check for others who may be cheaper.

They were really good. They came out to give me an estimate and did the work. I would use their services in the future as well.

Excellent! I had asked Mr. Keith for an estimate a few months back and called in October to go ahead with the work. He had a crew at my house the next day (literally) and was finished by the time I got home from work. And he guarantees the work. I would definitely use them again.

Working with Keith Roofing was a pleasure. From the estimate, to roof work, and follow-up Keith Roofing was very professional and provided exceptional service. During the estimate process Hugh Keith took pictures of the areas of the roof that needed wok, and explained what was needed to be done and why. On the day of the job his team showed up at the agreed to time, completing the work ahead schedule. He took additional pictures of the completed work and reviewed the results with me. The price he charged was a good value. I'm extremely pleased with the results. I will definitely use this company again.

It is difficult to say how pleased I was with our service from Keith Roofing! From the very beginning, every phone call and interaction was respectful, courteous and punctual. The last one is particularly important when I have to sneak out of work for the appointments. The original estimate was performed without my supervision, with Polaroid photos and detailed descriptions of the work, along with a price quote. Recommendations were made for "critical", "worthwhile" and "nice to have" priorities, and all the information was included with a soft sell -- "Let us know if you have any questions and if you would like to schedule the work to be done." A week later, we finally decided to get the work done now. We searched more contractors, and we agreed we were in full trust of Keith's recommendations and quality of work (largely due to other postings!). We called to schedule a work date, and was pleased to find the next day available to complete ALL the work! While the work was being performed, I was getting called for regular updates, a few expected decisions (which we discussed previously), and more polaroids were taken of the work that was performed. After the job was done, Mr. Keith followed up multiple times to ensure everything was fine. In fact, he called again after the first thunderstorms to make sure everything was satisfactory. He even came out to double-check on something I had some questions about, but was totally fine. We are so glad we did the work when we did with Keith Roofing -- we took advantage of a break in the weather prior to serious thunderstorms and slept soundly knowing the work was done well! Will definitely recommend and use them again (although hopefully we won't ever have to, but just choose to!)

The overall two projects went very smoothly and quickly.

The wet spot has since turned into an open gap with threads of sheet rock paper hanging down and I (if home) just run and put pans down (when it is raining) to catch the leak...that is now, turned into several leaks along the ceiling...as the area has grown in size. I am not interested in prolonging this unhappy and unsolved situation with "Keith Roofing". To add salt to my injury, I now have to seek legal assistance in order to have the funds returned in order to get the work done correctly, as to not incur more water damage to my home. Angie's List did what they could and I will pursue this through other avenues. I know I just had a roof put on and when the spot appeared, I panicked. I know now that since the exact same spot is still leaking, it was not the roof. I also know that it would not have cost me $2500 to fix the siding leak. By the way, I do not have a cat or any pet except goldfish. UPDATE: It is unfortunate that at 64 years of age and in retirement, that I have had to pay dearly (both financially and emotionally) for the lesson "ALWAYS, GET MORE THAN ONE COMPANY'S OPINION" on the work you may "THINK" you need!! Since my initial report, the sheet rock in the ceiling when it rained, kept coming down and black mold had started forming. Having had two new roofs put on and with this problem continuing to exist in this one area, that had now spread closer to the fan in the ceiling (no longer just a spot on the ceiling), I knew I had to take action and not keep waiting for "Mr. Keith" to do the right thing and resolve this nightmare. I started by taking my neighbor's advice and had someone to inspect the siding in the area where the "second" new roof was put on by "Keith Roofing", only to be told that I needed some minor sealing in the siding along the sidewall of the roof. Permission was given for the the sealing of the siding. I have waited now through several rain and snow storms in order to be fair in this last report update.....NO MORE LEAKING......in this very SAME SPOT that I had called "Keith Roofing" about initially, though what had been just a "WET SPOT" in the ceiling is now in need of water and ceiling damage repair!! OBVIOUSLY, the first roof job was fine, it was the siding that had loosen, that had caused that wet spot. Mr. Keith, not only did you misdiagnose the problem about my needing another new roof and took my money under false pretense, you haven't "prevented" me from now having to go through the messy and dusty ordeal of re-doing my new ceiling (which is why I panicked when I saw that wet spot and called you...in the first place). You refuse to give me back my money and now, I must spend more money in order to hire someone to re-do a section of my ceiling,....."all"...has happened due to my panick of a wet spot, turning into a leak that would ruin my new ceiling and you wanting to get started the next morning and get paid that same afternoon, we may have realized...I did not need another new roof!! SHAME ON YOU, "Keith Roofing"!!

I have used these guys before, and would use them again. They have more than 40 years of history in working with row house roofs on Capitol Hill.

My experience was excellent. I called 3 different companies for bids. Keith not only had a knowledgeable person answer the phone, but had an estimator at the site within 45 minutes of my call. One of the other companies called me back to schedule an estimator 2 weeks after Keith had the job done. Hugh Keith was the client contact person and he did a great job of communicating throughout the job including leaving pictures of progress that was made while I was at work. He also did a final walk through of the project with me and assured that all lawn furniture that had been moved was back in its proper place. My experience was great.

It was a great pleasant experience. He came the following day as promised and was willing to work with me regarding payment. I was very impressed with the quality of the work, especially the "Before" and "After" photos of the area. Additionally, he explained exactly what caused the problem and the best way to fix it.

They were quite good They were every thorough. I was very impressed with them.

I appreciated that they provided before and after pictures of the work on our roof. Because they were working in the neighborhood, they were able to work us in and have the work done on the same day. I also liked that the owner followed up two weeks later to see if there was anything we needed him to do and if the there were any problems. I believe you find them as very professional and organized. Their communication was clear and the response time was quick. We are pleased with the quality of work this company did and we will use them again in the future.

I got 2 responsive estimates, both from highly rated firms on the List. They were very close in price. Keith Roofing lowered price to give 5% off price listed above and had been in the business for 40 years, so I went with them. Their speed is astonishing. Company rep. (Hugh Keith, Jr.) arrived to estimate within an hour or two of request and company did the job early the morning after receiving the order. They even called to apologize when they were going to be 10 minutes late!! These guys are very conscientious and I noticed that their equipment seemed clean and well-maintained.

Keith Roofing was terrific -- very responsive and best estimate we received. When we initially called for an estimate, they came over the same day. Hugh Keith Jr got on the roof of our 3-story house, took a slew of polaroids to shows us the condition, and gave a very detailed estimate and explanation of the fixes we needed. Two weeks later when we called to schedule the job, they were able to work us in the same week, and completed the entire job in one very long day because they were worried about the weather delaying them if they didn't do so. Our roof had not been serviced in more than a decade, when it was supposed to have been treated every 4-5 yrs. They patched holes in the bitumen cap, scraped it clean of the little remaining aluminum paint, and repainted the whole thing. They also flashed some chimneys that hadn't been properly done by the previous owner. Hugh took additional photos while they were working and afterward, and carefully explained the work that had been performed. They also gave us a 5% Angie's discount :)

Overall the experience was excellent. I ended up working with Keith for this transaction. I would have to say that overall Keith was one of the most honest, helpful, knowledgeable roofing contractors I have ever used. He certainly earned my future business and I would definitely recommend him to others.

I found Keith Roofing here on the list, called and they came by the next day. The house's original roof was getting leakier and leakier. I had done some internet research so I had an expectation of cost for this big of a job. Mr Keith looked at the roof, answered my list of questions and made suggestions for the best way to go. The price came in right in the middle of my research estimate so there was no sticker shock. They took a partial payment until I could shift money from savings but began the work the next day. Within 48 hours I had a new roof (Firestone membrane with 1/2 inch of insulation board below). After months of fretting and worrying, my roof was repaired pronto. Everyone on the crew was friendly and professional. Mr Keith has come back to adjust three little things since the big job, the roof hatch was stuck and he freed it up, there have been two places that leaked again and he had his crews there within hours of my call and fixed the problem. I couldn't ask for more in the way of customer service, quality work and professionalism. I have and will continue to recommend Keith Roofing to others.

Water after heavy rains started running down several spots in the house called Keith's roofing and thay came within the hour. evaluated and promised to come the first day it wasn't raining just as promised they called and came over. Worked quickly stopping several time to take poloroid pictures and show me the damaged roof. and also poloid pictures of the completed work-something I should have asked other roofer. They also the fist day there was heavy rains called me to follow up that the leaks had been resolved

We just recently bought a 1937 rowhouse in DC, and were told by the home inspector that the first thing we should take care of was the roof, which had been badly neglected for the last ten years or so. Both Mr. Keiths (Jr. and Sr.) came out to give us a quote on the day after I called them. Not only did they take pictures of the roof, they also took me up there so I could see for myself what they were talking about. The were very thorough and proposed to do all of the things the home inspector had suggested to us. Other companies were much less thorough and didn't notice or comment on many of the smaller details. Once I called Keith Roofing back to do the work, they came the next day again and completed the work in the time frame they estimated (basically one morning, with three people working on the roof). They even installed some insulation I had purchased for the A/C refrigerant line while they were up on the roof, with no extra charge. They were not the cheapest estimate we received, but the other companies we looked at did not propose to do as much work to shore up our neglected roof. Mr. Keith also gave us a warranty on his work, and was very specific about what materials he would be using.

Very well. Keith was very flexible in arranging a time for a visit and quotation. He went onto the roof, took pictures and provided a detailed work breakdown. Keith was able to schedule the work very quickly -- this was very nice given an existing leak and impending rain! Extremely timely. Very easy to talk with. Did a great job communicating the situation, quotation and progress on the job.

They weren't the cheapest, but they were the most thorough of all the people who came out for estimates. They were also very professional.

Found Keith Roofing on the List. I called Mr Keith up--he was very professional and pleasant to talk to. We scheduled a time on short notice to remove the old gutters, and install new wide gutters. He came with his crew, told me what the work would entail, and quoted a reasonable price. After a few months, I realized that there was a slight seam that was allowing water to get in behind the gutter, and was dripping from the fascia board. When I called Mr Keith, I was able to schedule a quick appointment, and fix the seam that was allowing the minor water seepage. No hassle, no charge.