DAVE'S ELECTRIC APPLIANCE SVC

It went terribly and we lost $175 in the process. Initial contact was prompt and courteous and the service technician, Michael F. arrived as agreed. He diagnosed the problem and we paid him $175.48 for the service. We expected them to order parts and return to complete the repair (at additional cost, of course). We did not hear from them again, despite numerous phone calls and several emails by us and attempts to contact them by Thermador. They were totally non-responsive once they had our money. We are going to have to start all over with another service company. The $175 is lost money. Initial contact was 6/24/16. Attempts to contact them spanned July - October 2016. We intend to report this to Thermador and to BBB, in addition to sharing this very disappointing review with you.

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Had to order part, explained why it happened and how to avoid problem in the future. Very thorough, quick service. Will be my toto for large appliance repair.

I phoned for service on a Bosch dishwasher. The appointment was made for a prompt service. They called to ask if he could come a day early! I thought that was great. The serviceman came and looked at the machine. I suggested that the machine was known to have problems with its control board. He agreed and said it was most likely the heating element and the control board which would be so expensive to replace, he thought we should consider a new machine! I reminded him that the machine was only 5 years old. I told him that I had looked at the mfg parts site and saw the price for at least one of the parts was only $90 and the second was about $100. I asked if they had the parts in stock and was advised that his office would check and provide a parts and service estimate within the next day or two. After 3 days without hearing from them, I phoned and left a message asking for the estimate. I phoned a second time 2 days later. I never received a reply. I ordered a part from Bosch, received it in 2 days and phoned another service company who came within 24 hours and replaced the broken part with my order. I would not recommend Dave's. They charged @$100 and did not even call with an estimate or return my calls to say they couldn't do the work. How rude.