Valley Oil

I was told I would be capped out at $2.79 for oil.I was told anything below that price I would get that price.Oil was under $2.00 a gallon and they charged me $2.79.They did the same to a friend that I referred.I will not be going back, Nor will my friend.

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I have mixed feelings about them. I feel at times their service techs (expecially the young ones) are fantastically thorough, and some times I have gotten Techs who don't do as good of a job and tend to skip steps that they feel are not important. My emergency calls however were answered timely and they always came and fixed the problem. Their service contracts I find are extremely expensive and next time I will do a better job a shopping around. I have been a customer for 10 years, and I feel each year I have to haggle and fight with them to get a fixed rate which is only slightly higher then others when I call around for prices. I feel that as such a loyal customer, I should automatically be offered a great price right off the bat. I recently used them to quote me a replacement boiler, and found them almost twice the price as everyone else and I was very disappointed. Next time around I will shop around a little bit more before committing.

They were scheduled to clean my boiler between 8 a.m. and noon. They never showed up. The second time they were also scheduled to show up between 8 a.m. and noon. They arrived at 11:55 a.m. I wasted 8 hours plus the time it took to clean the boiler. And I had a service contract! The cost of the cleaning was included in my service contract.

I do have to call them and press them on getting a better deal then their initial offer, but in the end they come through. The few times we have had to call for service, even after hours or weekends, they have come pretty fast and fixed the problem with no charge since we have a contract. You can pay your bill online.

It used to be reasonable, but it's crept up there and now it's high. Everybody else may be charging the same amount, but compared to the way it was 10 years ago it's a lot of money. They try to come out if it's an emergency even if it's in the middle of the night or if I lose heat. In fact I did lose heat once in the middle of the night and they came out within a few hours. On a couple of occasions I didn't get a feeling that some of their technicians were competent on what they were doing, especially when they call up on their phone while they are there in front of the unit. They started asking somebody else who's more senior the questions, but somebody's got to learn the ropes and I don't really fault them for that. They ended up getting the furnace fixed, but it just took them a longer period of time than they would have if they had a more senior person there. It's a learning curve for the new person, but it's still on the customer and maybe they should've had that new person shadow a more senior person for a longer period of time than what they probably did.

They do repair and installation work as well and they are one of the largest oil companies in the state. I got an estimate from three other contractors and Valley Oil came in with the best price. The two people who came to install the unit were very efficient. There was a sales person that was a little annoying.

I WOULD TELL PEOPLE TO STICK WITH VALLEY OIL. THEY ARE VERY PROFESSIONAL THEY SHOW UP ON TIME, AND THEY WORK QUICKLY. MOST IMPORTANTLY HOWEVER WAS THAT THE WORK THEY DID WAS OF VERY HIGH QUALITY. I ALSO FELT THEIR PRICES WERE QUITE CHEAP.

I LOVE THE WAY THAT THIS COMPANY CONDUCTS THEIR BUSINESS. THEY ARE VERY PROFESSIONAL ABOUT EVERYTHING THAT THEY DO. WHENEVER I AM IN NEED OF THEIR SERVICE THEY ARE QUICK TO HELP ME OUT. I COULD NOT BE MORE IMPRESSED.

THEY WERE VERY GOOD AND THEY PUT IN AN EXCELLENT SYSTEM FOR US. THEY BROKE OUR STAIRS TAKING THE FURNACE TO THE BASEMENT BECAUSE IT WAS HEAVY. THEY LEFT US TO REPAIR THEM OURSELVES. IF THEY HAD DONE IT FOR US IT WOULD HAVE BEEN BETTER.

THEY DO GREAT WORK. I WOULD NOT KEEP HIRING THEM OTHERWISE. THEY ARE POLITE WHEN THEY COME INTO MY HOME. THEY ARE WELL KNOWN AROUND HERE FOR DOING THAT KIND OF WORK.