Disaster Restoration Services

Description of Work: Smoke and water cleanup

Description of Work: We had a disaster! A pipe froze and burst, but we weren't home and it was 2.5 days before a neighbor noticed and called us. The water damage was awful.

Description of Work: well DRS gutted our whole house, floors, walls, ceiling it was a shell. Then I sent them the 41,915.84. They stopped working on the house. I was like, why did you stop...he said " they wanted $32,695.09 more for the mitigation services. I said that should be the mitigation + 9th+ ?. to start putting the house back together. He said no we need 70th+ to start....I was like " you pay for things finished first that's common sense. Ugh I could go on..charged us over 4,000 for permits, we went to the town hall and asked for the permits they received, it was for $87.08, Really! my neighbors that used them all had problems with them..Its like a scam, everyone affected by Storm Sandy deserved honest construction companies. The grief makes ya crazy, its really alot when it happened to you and you would think that DRS would understand that.At first they were so nice and knowing just what you need, you think they care, but realize later THEY DONT CARE! There's more but I cant write forever....The Police Department in Old Saybrook is looking into them, along with Attorney Generals office, Consumer protection, and Better Business. I don't like being cheated esp. when it comes to my Dad. Oh, All State said they did not have to remove everything! They did not have to remove the ceiling and some of the walls. And mitigation should have been about 15th+. Just Beware.! PS We have hired our own people now (with help) and its great, the house is finally coming together....And better materials, and 1/ 2 the price. DRS wanted more then the house was worth.....peace

Description of Work: In late July, 2012 I returned home from vacation to find my home infested with fleas! After joining AL I contacted several exterminators and settled on a company who was willing to come the following day, Sunday, to spray in order to kill the fleas. In that I've recently undergone a lumbar fusion surgery, I was unable to perform the laborus work recommended by the exterminator (ie: removing clothing, vaccuming the entire home, general cleaning, etc). In cooperation with PestRx exterminators, I contracted DRS to come and clean my home thoroughly after the extermination, beginning on Monday, one day after the extermination. The folks at DRS provided a reasonable quote and guaranteed work to begin on Monday. They agreed to perform work on all 3 floors of my home including the basement. The work included deep vaccuming of all the carpets, steam cleaning of the hardwood, cleaning and vaccuming of all woodwork within the home, cleaning and removing any food items that may have been contaminated, deep 360 degree vaccuming of all mattresses, sofas and chairs, appropriate storage of boxes in the basement inclusive of an entire vaccume of basement and washing of the basement floor. The work was extensive to say the least! I met with Brian on Monday afternoon and performed a walk thru of my home. He was professional and very pleasant and explained exactly what his workers would accomplish. There were a few items that needed to be professionally attended to (shower curtains, throw carpets, etc) and Brian said he would take these items to their home base to be professionally cleaned and returned, free of charge. Brian introduced me to his workers and assured me the work would be completed within 2 business days. Everything Brian promised was absolutely accurate. The work was done on time and I walked into a wonderfully clean and flea-free home 2 days later without having to lift or clean anything on my home!! Horray DRS! You guys were fantastic and worth every singe penny! I am so appreciative of all of your efforts and should I need you again (hopefully not!) I will be reaching out to you again!!