Reviews
4.424 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
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13% |
Showing 1-24 of 24 reviews
Laura H.
Jan 2024
Amazing company to work with! Great price, excellent work, easy communication. Weâ ll definitely be using them again in the future!!!
Carl S.
Dec 2023
Friendly, collaborative employees
Glenn M.
Nov 2023
Very quick turnaround, they started the job in two weeks from the day we signed the contract. They replaced the original 1965 year old roof, which needed a replacement of 70 pieces of plywood! In addition, they did great job replacing three skylights! Hard working people and great attentiveness from Kyle.
Charith T.
May 2023
Kyle from Km&m was very helpful answering our questions about replacing the roof. On the day of installation, kyle and his team were very efficient in getting the job done in a day and cleaned up everything as well. I would definitely recommend to anyone looking for a roof replacement
Angela R.
Sep 2022
If I could give negative stars I would. Kyle was very quick to sell me his services along with his 10 year warranty; but DO NOT BELIEVE HIM. He sent a very unqualified group of men. They started painting the trim on my house on day one without ever doing any sanding or wood replacing as promised by Kyle. The paint job quickly failed and I was left with a mess within 2 months of having the house painted. I have been asking for his company to come back and fix this mess for 2 years. They came back once a year later but only repaired part of this disaster they left. I have many many photos of the mess. If you need proof message me and I will send you the photos. I wish I never met Kyle. He took advantage of me after the loss of my dad. He has been a nightmare to deal with.
Cynthia D.
Sep 2022
The work was good and speedy. I had to wait 2 weeks plus after giving a 50 percent downpayment. I had to call them for updates
Rob D.
Sep 2022
I wish I could be positive about this but my experience with KM and M (Kyle Murgo) was a mess, with long delays, spotty communication, and ultimately a messy roof job that had my neighbor threatening to call the police. I contracted with KM and M to have a roof replaced, and Kyle gave repeated assurances that it would be done within two weeks, then when that part, he said it would be done within a month, then done within a different two-week period, and on and on it went like that, with each deadline passing, sometimes with no comment or acknowledgment from Kyle. His contract said they would be able to do the work on my schedule and start right away, and this was for an investment property so it was very important it got done ASAP while the units were vacant. Unfortunately, despite these repeated assurances that it would be done within 2 weeks, it ended up being over 3 months before it was done. I also had a dumpster sitting in my yard blocking my whole driveway for an extra week beforehand, for no reason I could figure it out. I understand there is bad weather sometimes, and people get sick sometimes, but a 3-month wait on a 2-week promise is excessive. I would also have even been somewhat understanding except that the communication was haphazard, Kyle would disappear and not respond to me for long stretches, not acknowledge when the deadlines passed, and only gave occasional explanations when I directly asked (the weather, and/or illness). Around the 2.5-month mark, I asked for my deposit back, and he refused to return it and said I was contractually bound. (Even though his contract says customer satisfaction is guaranteed, I was not satisfied, as no work had been done.) Eventually, the crew he subcontracted did replace the roof, although they dumped huge piles of old shingles and debris onto my neighbors driveway (purposefully--their tarps were set up to slide the material onto my neighbors property) without asking anybodys permission, and they only cleaned it up later when my neighbor threatened to call the police. And Kyle never talked to me again after sending the subcontractor to start the work. Kyle seemed like a nice guy and maybe he is great with painting projects, but for a timely roofing project, I am afraid I can not recommend KM and M.
Jonnie M.
Jul 2022
One of the reasons that I chose K M & M Roofing to replace my roof was the fact that I was given a Personal guarantee of satisfaction and assured that if anything was not up to my satisfaction they would fix it to make me satisfied with the results. Unfortunately, K M & M's "personal guarantee of satisfaction" was not honored by its owner, Kyle. After replacing the roof, K M & M left debris from their work in my attic and black residue covered the items stored in the attic. Attempts to have K M & M remove the debris and clean the residue were unsuccessful. The only way to get a response or answer from Kyle was to call using a friendâ s phone, and Kyle reluctantly agreed to come clean the mess within 3 weeks - 3 weeks came and went and I did not hear anything from Kyle. I had to engage a separate contractor to clean up after this vendor.
Catherine E.
Oct 2021
When they replaced the roof they were suppose to return and remove the extra roofing materials. It took them a while but they did return and left me extra shingles. They did an excellent job
Christopher H.
Apr 2021
Great, the painters did excellent work and address my concerns around attention to detail. The three rooms they did, walls was in horrible shape and Kyle and his team made them look brand new.
Barry P.
Feb 2021
Kyle and his team at KM&M were great to work with. Kyle was extremely helpful with helping us match colors with our existing color scheme. The painters were friendly, helpful and knowledgeable. Highly recommend KM&M and will continue to hire them for our painting jobs in the future.
Kait M.
Jan 2021
Had a great experience working with Kyle and his team at KM&M. We started off with two rooms and fireplace for budget purposes and were so blown away! From the beginning Kyle was very punctual in responding to my inquiry and they also had the best prices. They were super flexible with our closing date timeframe. On the day of, the crew arrived early and got the job done in a day! The pictures speak for itself, our fireplace looks like it came from a different house, thank you so much KM&M!
Kaitlin R.
Jan 2021
The process of hiring Kyle and his team was very straightforward and pleasant from getting a quote to last minute touch ups. I appreciate the team showed up wearing masks as I am pregnant and we are very cautious with regard to Covid. We hired Kyle's team to paint the entire interior of our new four bedroom house before we moved in. It was done remarkably quickly (less than a week!) and with great attention to quality and detail. We would highly recommend them.
Cindy W.
Dec 2020
This company provided an excellent experience. The work was beyond wonderful! The crew was professional and very focused. Worth EVERY penny!!!
Jaime S.
Dec 2020
We had a great experience working with Kyle and his team. Carlos and the other crew members that painted and lime washed our home were incredibly hard working, detail oriented and professional. They took their time and didnâ t cut any corners. I would absolutely hire them again as the quality of their work is outstanding.
Heather R.
Dec 2020
They were hard working and meticulous in their work. I'm a perfectionist and only want the best and they definitely met my standards!
Andre M.
Nov 2020
The crew was efficient and very friendly. Will do business with this company in the future! Great price and quality work!
Linda P.
Nov 2020
KM&M did an awesome job taking our homeâ  s exterior to the next level. We needed to paint our red trimmed home completely different colors and they made it seem flawless. They were super careful and detailed in everything they did and truly did a fantastic job in getting the exterior done. We are so happy with their work, we will definintely hire them again when it is time to do the interior. We highly recommend KM&M.
Denise S.
Nov 2020
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Nadeen H.
Nov 2020
They were great, very easy to work with, excellent pricing and beautiful work.
Holly A.
Nov 2020
Carlos and his Team were SO awesome! They never stopped working even though I would try and bribe them with food or water. They were so clean and when they were done they left every room better than they found it! I honestly loved having them around and will miss them !!! Thanks Team you were great!!
Kaitlin H.
Nov 2020
Kyle and his crews completed the following for our 2,400 sq foot home in September 2020 - Interior paint of all surfaces (walls, trim, ceilings, built ins) Interior wood floor refinishing Garage epoxy and wall paint Exterior paint of all surfaces (siding, trim, etc) Exterior stain of all wood surfaces (deck, treehouse, swing set) We purchased a home in West Hartford when I was 36 weeks pregnant. We had a tight timeline to have a complete cosmetic overhaul of our home prior to moving in. Kyle was extremely attentive and helpful during the quote process. Our closing got moved a few times and Kyle was always accessible to discuss a change in start date and was flexible with us for scheduling. Kyle was extremely helpful with design decisions. He offers lots of expertise regarding colors, etc. he was always available to discuss options and provide samples. Kyleâ s crews completed all of the contracted work in 14 days! It was unbelievable how hard they worked (day and night) to get all of the work completed. It truly transformed our entire home! We would highly recommend the services provided by Kyle and his crews. Some tips for working with this vendor - Make sure to review the scope of the contract with Kyle in detail. There was some miscommunication regarding whether our finished basement space was included in our contract which stipulated all interior surfaces that cropped up on day 9 of the work.. Kyle made this right and his crews painted this room, as well, but it required some discussion. If you are on a tight time table we would recommend checking in on the property regularly and touching base with Kyle on the timeline and being clear on when you need the work to be done. He often reminded us that the work being done would take other contractors 2 months to complete when it seemed we were getting close to our â drop deadâ move in date and the work may not be 100% wrapped. While this reminder was well intentioned we selected this contractor because he indicated the work could be done in 9 to 15 days as contracted. At the end of the day we got in on time and all of the work was completed to our standards.
Tamica G.
Nov 2020
They came with the great knowledge gave us a breakdown of exactly what was going they need to be done and then accomplished everything in a timely manner it was a great experience.
Terry W.
Nov 2020
You wont be dissatisfied!