Deck & Fence Co

Our Experience with "The Deck and Fence Company" of Loveland, CO. This company was recommended at the top of a three name list from Cedar Supply Co. when we inquired about building a six foot privacy vinyl fence. We were trying to keep the pricing within what we thought would be reasonable and coordinate the timing to not interfere or wreck the landscapers work. I'm sure there was a better way to do this. We started out with a picket fence we wanted to replace for maintenance and privacy issues. Once we gave the go ahead to the contractor we placed an ad on Craig's list for free fence and I dismantled the fence by cutting out all the panels and loading them on the takers pickup truck. The posts I had left at the request of the fence contractor because he stated it would help his guys maintain their lines. After several delays due to the contractor being notified that the Gas company wanted to have a person on site before they started digging materials were delivered into the street in front of the house. The fence contractor said they would remain there for at most a day. That was Wednesday and his guys did not show up to start work until Saturday afternoon. Day 1, two guys show up and start digging post holes casting old fence posts onto the neighbors lawn and letting the dog they brought with them defecate on the neighbors lawn. This was not the only time that the contractor considered the neighbors yard to be part of the construction zone. As the home owners, we cleaned up after we realized they were gone for the day. This was more or less the routine with these guys every other to every third day because they claimed the landscapers were in the way. Speaking with the landscapers and working something out to get the work done might have been good about now. One of the most memorable encounters was an employee showing up at seven am on a Sunday morning to set posts by himself. I won't get too far into the details but he had been in a fight the previous week and he was obviously not well enough to be doing this job. Never the less he did point out to me where an incorrect post had been set in concrete and needed to be replaced. I have a larger pdf version of this review with pictures. Their pile of trash against my house and deck for a week until finally my son and I had to clean it up to get it out of the way of the Landscapers who were showing up every day and getting their job done. To the landscapers credit they hauled away the spent fence debris and would have back billed the fencing contractor. Key point: Clean up the work site daily! Funny how all this could have been avoided by the appropriate use of a...wait for it...garbage bag and daily clean up. Eventual bagging of the concrete bags. Bagging credit goes to my son Garrett and myself. We're still debating what we should have charged by the hour. Garrett and I followed that up with stacking the fence contractors stuff all nice and neat in the driveway, out of the way of the other contractors on the site. By the way, the other contractors aka landscapers hauled the remaining old fence debris. They got all but two posts and the old metal gate. The fence is functional and when I realized we were just going to get more running around and excuses, potentially a lien on the house if I had to argue with this guy we paid him to get rid of him. The contractor took a month and a half to do this job after estimating a two week install. He has his excuses and I won't be spending any space here on them. Maybe not the right thing to do but compared to our lives and things that are important it was justifiable. On two separate occasions I called Cedar Supply to complain about this guy and the work he was doing to determine if there was anything they could or would do to help. The first call to them I specifically inquired about whether they would send a representative along to determine if the installation would invalidate their warranty due to the contractor having put a corner post in where there should have been a gate post. This was before the contractor decided to replace the post and hang a gate on it without letting the concrete cure. Both times my concerns met with retorts of 'this can't be true, we've known this guy for a very long time and he does excellent work'. That leads me to the conclusion that Cedar Supply is not to be trusted and cannot be relied upon to police the contractors they recommend. A bit late but I'm done with it now.