Lion Home Service

I was happy with their cleaning and very respectful. I was disappointed that the person that came out to give me an estimate aromatic add an insurance of 299.00 without asking first.

On the spot,did what they said they would do in a timely manner! Very knowledgeable staff...very impressed!

Roberts Heating and Air (Benjamin Franklin Plumbing) came out to our house last night 10/29/2017 at around 9:45. We had the service rep, look at our leaking water heater. He said he could fix it and replace it with the same water heater which was a Rheem Water Heater 50 gallon. We contacted Benjamin Franklin because their name was on a label on the water heater and they installed this brand of water heater when the house was built in 2005 and we are the original owners of the house. We asked the service rep several times whether this was a "Rheem" water heater that he was going to use from his truck to replace the old one- He said it was the "SAME Water heater 50 gallon". After installation, we discovered he installed a "American Water Heater" which is not the same as a Rheem Water heater. In addition "Matt" provided no invoice with the name of the water heater or the name of the company he was representing. Matt had said it was the same water heater that we had already installed by them in 2005 when house was built-Not So. In addition Roberts Heating and Air (Benjamin Franklin Plumbing) submitted to us a bill for $2,966.00- for an inferior water heater. The bill showed just the dispatch fee of $89.00 and the $2,966.0 without an indication of the amount we were paying for the water heater and the labor. They also did not give us any paperwork on a warranty we purchased and the warranty was not listed on the invoice. We had a completely different water heater installed for $2,966.00 and we have no idea of what the labor cost, where the invoice was (no paperwork) and zero information on what they were charging for a water heater that we have never heard of. Finally found this "water heater" Roberts Plumbing and Heating installed on the Internet. It is a "Premier Plus Tall Atmospheric Vent Natural" listed at $496.00 at Barnett (A Home Depot Company).

I would have had them replace the themostat but they didn't have one on the their truck. Everything else was great.

Just over two months ago I called and asked somebody to come and fix my direct vent wall mount propane furnace. They sent a 'price guy' soon after. Not what I asked for. Ok, we decided it would be a good idea to just get a new one. So he got his little computer out and we figured out what I needed and how much it would cost. A few weeks later they came to install an entirely incompatible furnace. He had to go back. So I told them I no longer required their services. I put $2,000 down October 20. Today is November 9 and I am still calling trying to get my money back. I'm two steps away from taking them to court. Update 11/16/17 I got my money back. I still did not have a good experience with Roberts Heading and Air

The price to install a humidifier pad was exorbitant. $69.00 to replace the pad. I found a pad locally for under $20 and it took under 5 minutes to install. The furnace check was through and Isaac was very nice.

I had difficulty getting paperwork itemizing the work that was done. It's been three days and I'm still waiting ~~~

Furnace and AC Installed. Service Technicians were prompt , skilled and friendly.

Great experience.Very friendly and helpful.

Very skilled service crew. Top quality work on HVAC duct cleaning and Attic Insulation jobs. Minor scheduling issues with the main office but it was resolved in reasonable time. Will certainly use this service provider when needed. They are not the low bid but I do not do cheap when it come to my home.

They were very professional and they saved me approximately $3,500 on the project.

The did an excellent job in the installation and worked late into the evening to make sure that we had cool air before they left.

.

There arrive on time and got the job done in a timely manner. Just what I wanted to happen.

On time, friendly, competitive price, knowledgeable, had parts on service truck to make repairs - would recommend

They try hard and their work is very good. Their intaoffice communication is less than perfect

The install went fine BUT that's when everything fell apart! A/C quit working less than a week after install and it took an act of God to get someone to help! I still have yet to get anyone to fix it! Look elsewhere and don't get screwed like I did!

If you ever feel the need to get financially raped, then call Jason at Roberts Heating and Air Conditioning. They charged me $1,856 for 4 hours of work to fix my air conditioner. That's $464 per hour. The invoice only showed the final price at the bottom. There were no details as to how they arrived at that price. So I called Jason and asked him how he arrived at $1,856. He dodged the question and wouldn't answer it. If you decide to call Jason, just mention promo code "Price Gougers", for a larger bill. Please email me at stewartjordison@gmail.com, if you've had similar problems with this company. June 21, 2017.

They were initially very prompt and replaced our swamp cooler last Thursday with one that we were told would have copper tubing. It was not warm enough to turn it on in the past few days, but we turned it on yesterday afternoon, it leaked about 250 gallons of water onto our roof. The technician (night dispatcher) promised me that someone would be here to address the issue at 9am but nobody showed up. They have not called and there have been no updates from them. Not one phone call as of 10:30. They are saying that they can have someone out tomorrow but that is not good enough. They could not get out here soon enough when they were making the sale.

Perhaps I spoke too soon. Although the work was very good it took many phone calls to have the electrician here to connect power to the AC. The communication within the office and to the customer is very poor