Clarence Porter Plumbing LLC

With heavy heart I am writing this. I usually post only great things. Mostly on Google and TripAdvisor... I usually go for "if you have nothing good to say, say nothing". I don't know how this is possible.... We didn't have a choice but to use this company, as was referred to us by the home warranty plan we currently have. They were out a few times and we requested NOT to deal with them again, but here we were. The problem was simple. The faucet from the tub was leaking. So, some cartridges needed to be changed. The conclusions after the 2 hours visit and a lot of banging around were: 1. They were talking bad about me while trying to find a solution 2. They refused the $100 deductible acknowledging they did nothing and wanting to contact the home warranty to learn how to proceed, because their diagnostic was 3. To cut a hole in the wall, take out some tile, cut the pipes from the back, because 4. The whole valve is beyond repair and stuck, so it needs to be replaced, but 5. A report needs to be sent to the company to see what will they cover. My personal take was : 1. I overheard lots of gossip related to our household situation, possible income etc. 2. I was faced with a broken handle 3. A piece of the entire faucet was bended 4. Worried about the proportions of the next possible project 5. Identified I was very upset But I found a different plumber for a second opinion while waiting for the report of home warranty insurance (which is another scam!) The guy comes out and fixed the entire thing in 20 min! He did mention the valve was bended - too much banging from these guys. Anyway, we get a letter to pay the $100 owed for services rendered. Left at least 6 voicemails with explanations of entire situation. No call back. We get a second letter, written in a horrible handwriting stating they decided to put a lein on our house. I tried to call again and got voicemail. This time, Sherri/Sheryl or some similar name reached out and she never took a break of rambling, never let me finish a sentence. Shut the phone several times and called back, trying a dialogue. The women should not be allowed to interract with humans or any living being actually. Not only she did everything to aggravate the situation, she is incapable of listening, taking a break of talking or denigrate. This "office manager" is even worse than the people that came out and I didn't think this is possible. Here we are, we had to pay them $100 for aggravating the situation and not to screw our credit history, and we paid another plumber to fix the initial issue and what these clowns damaged. This is the worst I experienced yet. Stay away. Be careful what you sign, ask for everything in writing. Horrible service, horrible people. Make yourself a favor and do not consider this company even if is the last resort! Watch youtube videos.

I got Clarence Porter's name from my home warranty company. He came to fix my bathtub diverter. It's a super easy fix. Now over a year later I find out he didn't fix it correctly and it has been LEAKING. The room next to the bathroom has mold along the baseboard. I didn't notice it before because there was a bookcase on that wall. 
So I called them to ask what could be done. The receptionist asked if I had another claim with the insurance company and after I said I did, she said they could come back out. (Of course I would have to pay them the $100 for the claim.) I told her I did not want them to come back because they didn't do the work correctly the first time. I wanted to know if they guaranteed their work. She said they "only have to guarantee the work for 6 months because that is all the warranty company requires." I told her it was very obvious that this had been leaking for quite awhile and only did it when someone showered in that bathroom.
She said that was too bad and that there was nothing they would do. Then she said "hope you have a good day, good bye."  
Then 5 minutes later she calls me back and tells me that had I not been so rude to her they would have come out for free. And then hung up on me again!

They came out right away and fixed the problem.  The price was very reasonable.  I also like that they cleaned up after themselves.  I would highly recommend them.