Furnace Doctors

Corrected.

unknown

They did a very thorough job of cleaning and checking the furnace and provided a full page report on the furnace. They also drained and checked the hot water heater. They also provide critiques and recommendations on how to keep your furnace and hot water heater operating at their peak.

I really appreciated how professional this company was from the beginning of this process to the end. The hand's on approach of management shows in how well everything went. The installers talked well of the people they work for and took their time to answer all my questions. They also protected all my property and had me sign off that I knew how to operate the equipment and set the thermostat and how clean it was after they left. I would highly recommend this company to anyone who wants quality work at a good price.

Overall it went well, they were prompt and parked in the street and whet right to getting us the information we were searching for, why we should go with higher efficiency product over standard. not only did they explain to us about the overall savings and quiet running of both the indoor and outdoor unit but they told me a little about the rebates that were available to us via the local utilities and also thru some local avenues and even in some cases federal tax credits.

The installation was difficult because of the way the original furnace was installed but the guys got the new hardware installed and running within a day and a half. It has worked beautifully through last winter and this summer! We are very pleased. They came out today to do the annual inspection and cleaning and as expected all was well. We have been very pleased with Furnace Physicians and their services. -Bob

Wanting to replace an aging furnace and possibly installing air conditioning I went into my local Home Depot to start the search process. A Home Depot associate suggested I contact a preferred local contractor ? Furnace Physicians (of Colorado Springs, CO). I reviewed the Better Business Bureau?s (BBB) A+ rating of Furnace Physicians and decided to give them a call. I was very impressed with their quickness in a home visit and initial quote. As with most customers, I considered additional options and pricing. Furnace Physicians remained patient and didn?t force a sale. I decided to have my old furnace removed and have a Trane XV95 furnace and a Trane XR13 air conditioner installed with all the associated parts, labor and permits. Once I made a decision for the install Furnace Physicians was able to install within three days. Jo and Thomas completed the install. They were both very professional. Electricians from Gaddie Electric of Colorado Springs completed the electrical wiring of the installed equipment. I was kept informed of the install process and the work area was cleaned up once the install was complete. They took my wife and me on a final walk-around of the completed work and showed us how to operate and care for the installed equipment. We are very pleased with the entire process and recommend Furnace Physicians for your Colorado Springs, CO Furnace and Air Conditioning needs.

Had a basement flood that took out our furnace and water heater. Desperate, we called these guys and they were able to come out right away. They charged $5000 to install. (Should have gotten another bid.) After the installation, we had an inspector come out and find their work inadequate. One of the things the inspector failed us on was not have a CO detector in a ground floor bedroom. The inspector insisted that as a consumer, the furnace company should have included a $30 detection kit when they installed the appliances. Nevertheless, we failed the second inspection. I called the Furnace Physician and told them we failed again. I have not received a phone call or email back to remedy the situation. If you like poor customer service and overpriced service - you've found a winner!

Furnace Physicians is a great company. I have used them in the past for the humidifier , new furnace, and new aircon. I just think they are far too expensive, when compared to other HVAC companies in Colorado Springs.

After installing the high efficiency furnace through Home Depot @ a cost of $6,000 which took 2 days and lots of red high temp silicone sealant (including the hallway walls and carpet) the TRANE unit continues to make noise i.e. clatters, squeals and groans between cycles. The installer not only trashed our carpet dumping debris directly on the carpet instead of laying down a tarp but treated our home like it was his personal workshop. I've never seen a contractor so unorganized and unskilled. The Tech not so much sealed the unit as he painted it with silicone. The owner (Ken) was @ our house several times during the installation mostly to run to Home Depot to get parts. Furnace Physicians originally ordered the wrong unit (up flow instead of down flow) and blamed it on the distributor. Originally the owner (Ken) stated he would work around our schedule i.e. Saturday install and gave us his cell # if we needed him for anything, The only time we saw him on a Saturday was when he was selling the product. I had to take several days off to accommodate his schedule. Furnace Physicians came out with the manufacture rep and spent less than 10 minutes @ the house (mostly discussing the contractor?s medical conditions) and the unit did not make the noise. Furnace Physicians came out 2 weeks later with a Home Depot rep and it DID make the noises. Furnace Physicians has not returned calls or made any efforts to correct the problems and stated the unit passed the manufacture and building inspections. The building inspector that came out never turned the unit on and only checked the installation against code. According to Furnace Physicians the units is to close to our bedroom and that?s why we hear the noises. Ken stated if it were in the basement we would not have these problems. We don't even have a basement. The reality is a NEW $6,000 dollar unit properly installed should not make these noises no matter where it's located. Additionally, 2 weeks after the unit was installed Furnace Physicians had to replace the TRANE electrostatic filter which burned out (due to either a faulty unit or incorrect installation is unknown). The office staff are extremely RUDE and lack even basic customer service skills. They we upset we were contacting Ken directly to resolve the issues. We are no longer trying to resolve the issues with Furnace Physicians after numerous attempts. We are now working with Home Depot to get a qualified contractor to correct the issues. I would highly recommend you NOT use this vendor!

3003 gomer avenue, colorado springs, colorado 80911

Everyone showed up on time. Very professional and personable. Training provided on how to use the new system. Overall very pleased with the work. The system looks very nice on the inside of the house. The wires/tubes on the outside of the house are a bit of an eye sore but overall the work was neatly done. Will most likely get some gutter or panels to cover up various tubes/wires. Would definitely use this company again. In fact, this is the 3rd time we've used this company but first time to write a review.

Good.

Very well.

I was very pleased with how easy such a large project could be for us. They were considerate of our shcedules and pets. I also love having air conditioning and cannot believe how nice it is to be able to live in the hole house.

Positive experience from the day that the Owner came to assess our needs and provide an estimate, to the day of the installation and the last technician cleaning-up and departing. I made sure to insert myself into the mix of mechanical and electrical installation activities, and was welcomed by both the A/C installation team and electrician contractor to ask questions and make sure all concerns were addressed. The overall Team, led by the Owner himself. was experienced and proficient. All logistical challenges were addressed professionally and quickly. And since my Wife and I bought this house less than a year ago, we are pleased that they did not tear it up (no damage to utility room, attic where they had to run an electrical conduit, or exterior of the house). We now have a new central A/C system that we are proud of, thanks to the team led by Ken Fowler (Owner). We also researched prices and feel we were given a fair deal striking the balance of system reliability and performance, and quality of the installation work.

The company, in my opinion, was deceptive and unprofessional.

It broke in the summer and we had them come and service it and we weren't totally impressed because they said it was broken and they needed to repair it and they insisted on charging us for the service call anyway. We were a little bit upset about that. We are not totally impressed with them and when they originally fixed it we never felt that they fitted it right. It kind of looked like it was kind of set up all kind of wacky on the furnace. He kind of admitted he never fitted one before and he was on the telephone how do you do this and how do you do that somebody had to give him help. We weren't too impressed with them. The guy was very pleasant and we kind of felt like they sent a beginner and nobody came and supervised him. We weren't very impressed with the follow up either they wouldn't replace it for free and it was expensive originally. When they did actually get it replaced the new one under warantee they did finally send someone around who was experienced. I think the guy that came was the supervisor. It wasn't a very good experience.

I had just noticed that the "service required" light had come on with the Humidifier so the timing of the service seemed fortunate. The regular cost of their Furnace service is $139 and for the Humidifier $35. However, I was told since the service light was on they would have to charge me $65 to service the Humidifier to find out what was going on. The service check was completed and I received a report showing that the Furnace was operating correctly. The issue with the Humidifier was a malfunctioning water level sensor and since the until was still under warranty they would be able to order the part for me. However, the labor charge to install the replacement part would be $185. This means that the humidifier that they sold me 2 years ago for $500 was going to have $250 in service charges ($65 already spent plus an additional $185 to replace a broken part). The next business day I called the office to ask to speak to a manager and get some explanation of why this huge service charge cost would occur for a unit under warranty. I called at 8:30 and asked for a manager to call me back. I called again at 10:30 to ask why I hadn't been contacted and was put on hold and then hung up on. I called again at 11:30 and told them to cancel all further work and never contact me again. Their service seems professional and complete. But wildly overpriced.

They did a good job for me, but they were overpriced.

Overall, everything went well. The water heater wouldn't stay lit, and he got it going again. He told me that the insulation was not up to code, and that I would have much bigger problems down the road.

They came out to see why my furnace wouldn't turn on. The technician was here maybe 15 minutes and couldn't figure out why it hadn't turned on. The furnace finally came on by itself, but no one knew why. Even though he wasn't responsible for servicing the furnace, he charged me $100. I thought that was pretty expensive for a service call.