BLACK FOREST HEATING & COOLING
About us
Our Mission: To serve each client with honesty, integrity and knowledge. Our quality of service has allowed us to stay in business for 2 decades.
Business highlights
Emergency services offered
30 years of experience
Services we offer
24hr Service, Air Source Heat pumps, Air Treatment, Air conditioning, Boilers, Duct Cleaning and Sterilization, Ductless Split Systems, Forced Air Zoning Systems, Furnaces, Geothermal Heating and Cooling, Humidifiers, Mechanical Room Inspections., Service Agreements, Water Heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.631 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 13% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 31 reviews
Howard P.
Jul 2017
Outstanding Service!
Shane M.
Feb 2017
Very satisfied with the overall work.
Richard K.
Jan 2017
Work done well and representative was courteous and professional.
Dennis J.
Jan 2017
unknown
William T.
Oct 2016
They knew what needed to be done.
Richard K.
Jun 2016
unknown
Donnie B.
Jan 2016
unknown
William T.
Jun 2015
unknown
Shane M.
Jun 2015
unknown
James D.
Jun 2015
They were great. I give them an A+ for professionalism. They were able to come the same day I called. The tech explained everything, and showed me the melted wire which was causing the problem. I put a "B" for cost, but I have no idea what this would have cost elsewhere. It seemed like a reasonable price for the repair.
Dennis A.
Apr 2015
Fast, informative, reasonably priced, and professional.
JEAN A.
Apr 2015
unknown
Richard F.
Apr 2015
We were very satisfied with they have done. Basically there is one aspect that we can tell you about; it has been a week and half since he was here that we need to call them because the equipment is making a sound and it seems it is not his high priority. But after he came back the broiler has been done excellently. The crew presented themselves nicely and very well. I think they were very attentive to what they needed to do. There were questions I would ask them about and like about the equipment they installed and how to use it and they answered it.
I had to push them a little bit to get them back.
I had to push them a little bit to get them back.
Response from BLACK FOREST HEATING & COOLING
"After reading your review and researching this job, for the boiler replacement, it appears that you may have reviewed the wrong company. Our records indicate that we provided service for you in 2011 and prior, but did not replace your boiler in March 2015. Also, during my research, I found that who ever did the replacement did not pull the required permit with Pikes Peak Regional Building Department (PPRBD). If you find that the person who installed the boiler is unable to obtain a permit and you would like the boiler installation legal and need a licensed company to pull a permit and request an inspection with PPRBD, please give us a call and we can have one of our technicians perform an inspection and obtain the proper permits. All reviews are valuable and we appreciate any feedback about our service that will help us serve you and our community better in the future."
Dale Q.
Apr 2015
.
John S.
Apr 2015
I don't know what he would have done.
David B.
Apr 2015
As far I know it was fine. I have used them before and they are consistent. We will be calling them back again to work on our heating. I had no issues so I give them good grades, remarks and recommendations. They have always been pleasant and very professional. They have always been very responsive to our calls and they have always been professional. They do good job of keeping it clean and quick and very respectful. We have used them in the past.
Jim W.
Apr 2015
It was fine. They were prompt and efficient.
Donnie B.
Apr 2015
unknown
Penelope P.
Jan 2014
We've used them at least three different times, and we've always had good experiences. We use them over the competition because they're so prompt and responsive every time we've had an emergency. Brandon is top notch! I don't have a good sense of how competitive their pricing is because we typically don't have the luxury of getting multiple estimates when we have an emergency.
Rose H.
Aug 2012
It was okay. They were good but they didn't close up some of the holes they made in the vents. We didn't call them because it was something that we fixed ourselves but they should have done it. The price could have been a little lower. They gave a warranty but it was less than a year. They were definitely professional. I probably wouldn't use them again.
Jim J.
Jun 2012
Promptly scheduled. Arrived on time and completed the job in nine hours.
Lynn W.
Feb 2012
Black Forest Heating is a company of high integrity. They have highly knowledgeable and trained technicians. We came home to a failed fan motor and no heat. We called Black Forest on a holiday night to get an appointment. We had a delay in obtaining parts,but it was not the fault of Black Forest Heating, it was a distributor issue. Back Forest Heating kept us up to date on details and worked hard to find interim solutions, like the temporary fan motor, to keep our home heated. They also, loaned us heaters and even brought us fire wood. I feel they did their best to support us and assist us. I felt we were in good hands. I find this company to be a very good company to work with. I highly recomend them to everyone. They genuinely care about their customers. It is a pleasure to work with them.
Robert S.
Dec 2011
- Received an appointment for the same week called; blew it (comm mix-up); fortuitously the makeup date was the next day. - The humidifier problem turned out to be trivial, was fixed at no charge. - The heater inspection was thorough despite some old installation problems, but did reveal a small gas leak - Gas leak was quickly resolved at less than the estimate. - The general maintenance was complete and included a combustion tune-up. - The repairman was thorough and patient (I was hovering nearby throughout) answering all my questions clearly. - I was charged for the inspection, gas leak repair, and the general maintenance. - Twas a good experience.
Karen H.
Oct 2011
They provided an estimate. Installed the boiler and water heater, tested it and came back right away when we needed service during the first week of use.
Cindy E.
Jul 2011
We had a new furnance installed at the end of December and when it was inspected by El Paso county a few days later, it didn't pass. We were contacted by BF to schedule an appointment to fix it, but they didn't show. We called and the owner said he was trying to get a letter from the manufacturer stating it was fine they way they installed it. That was seven months ago, and the last we heard from him.
Response from BLACK FOREST HEATING & COOLING
"On the initial inspection from Pikes Peak Regional Building Department (PPRBD), the inspector failed the installation because he believed that the manufacturer required a new vent for this furnace installation. After submitting letter from manufacturer, it was confirmed that the vent and the furnace installation is to code. The inspection was complete and passed; the following notes were given by the inspector: See scanned letter in images regarding installation of larger vent being allowed. No new vent installed, no extra permit required. No other onsite inspection was required. The laps of time to obtain the letter, submit it to PPRBD and get approval was frustrating, please excuse. I am not aware of a technician not showing up to [member name removed]'s house, it is our policy to call if we are not going to be there. Because this incident was a few years ago, I can not confirm this. I do know that it is always our mission to serve each client with honesty, integrity and knowledge."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
BLACK FOREST HEATING & COOLING is currently rated 4.6 overall out of 5.
BLACK FOREST HEATING & COOLING accepts the following forms of payment: CreditCard
No, BLACK FOREST HEATING & COOLING does not offer free project estimates.
No, BLACK FOREST HEATING & COOLING does not offer eco-friendly accreditations.
No, BLACK FOREST HEATING & COOLING does not offer a senior discount.
Yes, BLACK FOREST HEATING & COOLING offers emergency services.
No, BLACK FOREST HEATING & COOLING does not offer warranties.