
Temperature Control Corp
About us
For over 26 years, Temperature Control Corp Heating And Air Conditioning has been dedicated in providing quality Los Angeles Air Conditioning & Heating service to the greater Los Angeles, San Fernando Valley, Ventura County, and Simi Valley. Our excellent HVAC service has made us one of the most successful Los Angeles heating and air conditioning companies around. We are delighted you have decided to visit our website and hope you can find the HVAC information you are looking for. At Temperature Control Corp Heating And Air Conditioning we take pride of our work and always put our customers first. We realize that without our customers our HVAC company would not exist. Our heating and air conditioning services will give you the peace of mind you need. Our expert and friendly hvac contractor technicians will ensure your home or office give you the heating & cooling comfort you deserve. Diagnosis and service call fee is waived during regular business hours when the recommended repairs are completed by us. No travel charges. Extra charge for after-hours service.
Business highlights
Services we offer
Heating repair, air conditioner repair, air conditioning installation, custom installations. repairs & maintenance to air conditioners & heaters., heater repair, heating and air conditioning, hvac
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
79% | ||
8% | ||
5% | ||
0% | ||
8% |
"[Member Name Removed], I am baffled by your review. You contacted us to install a new unit for your condo, we show up on time, all agreed to receiving payment upon the installation of the system, all of sudden you do not have payment, tell us you mailed, payment, we do not receive payment for 2 weeks later, you ask us to do additional work and we said that we need payment first. For this we get a bad review for bad customer service? Given that EVERY REVIEW that you have written for others has been negative, i wont take this so personal. Geesh, Thank you so much [Member Name Removed]!"
I called because I had an electrical short in the low voltage control line of my AC unit [as indicated by the 3 amp fuse on the board was blowing out]. This unit is top of the line and installed just 6 years ago so I knew the problem had to be minor.
After being postponed twice, I finally had a technician show up 10 days after my initial call.
Even though he was supposed to show up between 3 and 5 pm, he called at 5:40 to let me know he would be there shortly.
It was a hot week so even though the delays agitated me, they weren't wholly unexpected [when it gets hot, AC guys get busy] but it did make me feel like I wasn't important to them as a new customer.
The Technician, Omar, was sharp, listen to my input, and seemed capable and knowledgeable. He found that a control wire from the circuit board to the outside unit was shorted so he swapped it out to an unused wire on the same line and the unit fired up and blew cold air..... Hurray!
He recommended replacing the control wire should it happen again since it seemed old and possibly brittle.
Then he gave me the bill for $125. When I told him I was quoted $79 for a diagnostic he agreed but said he performed a repair and it took him over two hours. When I pointed out that he had only been there for one hour and 17 minutes [I timed it] and he didn't replace or repair anything just swapped wire leads after identifying the shorted line, he looked at me and shrugged.
While the overall price charged was not unreasonable, it was NOT what I was quoted or expected considering no work other than the diagnostic was performed, no materials or equipment were replaced, no quote for the cost to "repair" the problem was given, and no permission was asked for prior to performing the additional work at an additional cost.
$46 to reconnect what was effectively a loose wire seems steep to me and I would NOT have approved it had I known.
I will NOT be using this company again. I do feel like, if I had not been knowledgeable and assertive, they would have tried to take advantage of me. As it was, I feel they DID take advantage of me, thank goodness it was only for a few bucks.
"[removed member name], I am sorry to hear that you were not happy with the cost of the service and felt that you may have been ripped off. To clarify on the charges.... its $75.00 to DIAGNOSE and bring a fully loaded truck to your house with a tech. We diagnosed the problem within 5 minutes that you have a short. We charged $50.00 to fix the problem. Not sure on how you feel that is not fair? Most companies charge from $80.00-$150.00 per hour of labor. We did everything we could to NOT run a new wire because of as short and were able to rewire your system to save you money. In any case, am sorry that you do not see the value of what we did for 125.00 spending 1 hour driving to your home, 1 hour to our next call and 1.50 hours working at your home. I wish that things are cheaper, but they are not these days. Our technicians are not working for 8.00 an hour."
"[removed member name], Lets get the facts straight. You called us to use a coupon that we were offering for MAINTENANCE which is used on working hvac systems. When we arrived to your home, we noticed that you have several units, but you chose to have maintenance on just one unit? That is the first red flag of a broken unit. We have been a American Standard dealer for 26 years and know your system very well. No one likes to hear that something is wrong with their system, but these things happen. I am sorry that you feel that the maintenance coupon that you improperly used did not cover the issue-you have a broken a/c that just needs repairs. I went through your yelp reviews and found that you felt the need to give 3 other hvac company's a one star. Why would you do this if your system has been working proper? It is unfortunate that such bad and untrue reviews, as you left are able to make it to the public and I am forced to defend my good reputation, especially when I have been taking care of thousands of satisfied customers for the past 26 years. We went through the trouble to refund your money, which now I regret, we removed the refrigerant at no charge, we came the next day to do this, so what else could we have done to make you happy, and on top of that sir, I was not rude to you as you stated. I am a very happy person and never rude to anyone who is kind to me, my mother has taught me well."
"Thank you for your kind words and we are so glad that we have met all of your expectations! Sincerely, David Parker"
"Customer, Glad to hear that the service met your expectations and we are here for any other service that you may need in the future! Thank you David Parker"
Licensing
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