Reliable Appliance Service

Worse company ever! Will never recommend them or use them again!

Came out quickly but went downhill from there. Needed a part so Eugene was supposed to come back at 9 am next day after being quoted $390.00. Next day 9 am no tech......9:30 no tech so I called. Office said they would have Eugene call me . He texted he would be here after 1:00...........no real explanation. He arrived at 1:50 installed part, on the plus freezer works. Then we were given a bill for $490.00. Quite a difference in the quote. Would never recommend or use again. Very unprofessional.

Not well! Dryer makes rumbling noise technician came out replace rollers or something say it would run like brand new after work is done and $300.00 later oh sorry the motor is going out.

The gasket is torn and needs to be replaced. I have the model and serial numbers for the freezer. The person who answered the phone refused to check to see if they had the part in stock. Their policy is to send a service person out then, if they do not have the part on their truck (which I know they will not) they will order the part and come back out. What a waste of my time. I would never use this company.

unknown

I needed them on a Sunday and I found them on Yellow Pages. I looked through a bunch of them and looked at the ones that said 24/7 and if they had websites, I looked on their websites. I was really pleased. I told them that I was an Angie's List member and he told me that they weren't.

My oven gave me an error code of E2 F3. I looked up the error and learned this error was for the Temperature Sensor. This part sells for $20 on Amazon. When the tech showed up I told him the error code. He turned on the oven and turned it off after 5 minutes. He googled the error code (same as I did) and told me it was the computer control board. When I told him that I had looked up the code and it was the temperature sensor he said no and showed me his computer. He had googled error code E3 F3. I pointed out that he looked up the wrong code and he said "the codes are all the same. It doesn't matter. If the temperature sensor is bad then the computer control board is too. You just have to trust me." I asked him why he wasn't leaving the oven on to repeat the error. He said that it takes 30 minutes to get the error. I told him that it happened to me after only 10 minutes. He then said, the error should have happened right away and see that proves it's the control board. I asked him how much to just replace the temperature sensor. Without looking at anything he said $275. I asked how much to replace the control board and he quoted me $1,000. I told him I'd rather buy a new oven. He said my oven would cost over $3,000 to replace. (They run about $700). I asked him if he was even going to open the oven and test anything. He said THERE WAS NO POSSIBLE WAY TO TEST THIS. Again, I just needed to trust him because he was never wrong and had been doing this for a long time. I paid him the $50 service fee that they charge if they don't do the repair and asked him to leave my house. After he left I decided to turn my oven on and set a time to see how long it took to get the error again. After 30 minutes, I decided to bake the item I was intending to bake in the first place. Later that day I cooked our dinner in the oven. The oven is working just fine. Turns out that if there is food that burns off it can cause a little temperature flare and that will cause the sensor error. I tried to call the company directly to complain to a manager but they refused to let me talk to one. UPDATE: 2 months later and my oven is STILL working just fine.