Prima Appliance Repair

On October 6, 2017, we had them come to give us an estimate. The estimate charge of $59.99 was to be included in the repair charge if we were to have the repair done. The repair man (of middle Eastern descent or Russian) came late in the evening with a co-worker. The estimate was $363.73. I thought it was a little high, but told them to go ahead and do the work. In just more than 30 minutes, they had completed the work, and said that the freezer was working, and that it should be cold by the morning. The man said that the warranty was for a "full year", and wrote it on my receipt. I paid with my Capital One Visa card. The next morning, the freezer felt cold, but not freezing cold. On Tuesday, Oct. 10, 2017, I went to the Capital One website to see if the $363.73 charge had been posted to my account. It had been posted on Oct. 6th, and an additional charge of $59.99 was posted on October 9th. I called the business number, and spoke to the lady who answered. I told her that I was going to Minnesota that evening, and had seen that the $59.99 service fee charge, had been posted to my account. She apologized for the error, and said that she would send me a check right away. I returned on Sunday night (Oct.15th), and my wife told me that the freezer was not working, and showed me the ice cream container with the melted ice cream. I checked my mail, and also saw that the check for $59.99, had not yet been mailed to me. The next morning, Monday, Oct. 16th, I called the repairman's number and spoke to the same lady (who apparently was his wife), and told her that I had not yet received the $59.99 check. She apologized again, and said she was mailing it to me right away. I then told her that the freezer was not working, and that her husband needed to come back and make the correct repair, and that he had written "full year warranty" on my sales receipt. She said that he was going to be busy all day Tuesday, but would come out no later than Thursday. I said that Wednesday would be better for me. She responded, saying that he would "try to make it on Wednesday" and if not, he would be here "no later than Thursday". Thursday, when he didn't show and didn't call, I called their number, and had to leave a message on their voice mail, and stated that "food was spoiling" in the freezer. When 30 minutes passed, and she hadn't returned my call, I called again. This time she answered, and knew it was me, before I said a word. She said that he was "too busy" but would come out Friday evening "for sure". At 7:04 p.m. on Friday, Oct. 20th, she called me to say that he couldn't come because he had gotten a "flat tire" on the freeway!!! I instantly detected her lying to me. My wife and I were missing a pizza party, because we were waiting for him to show. The lady again apologized, and said that he would come the next morning be tween 8:00 - 11;00 a.m. "for sure"! We missed our grandson's soccer game that morning - waiting for him". He called at 10:30 a.m. to say that he was "on his way", and would be here in 20 minutes. At 11:05 a.m., he called again to say that the part supplier didn't have the needed part, and that he would have it on Monday Oct.23rd, and then be here that Monday between 1:00 - 3:00 p.m. Monday came and went, without his showing up, and again no phone call. Now, being totally fed up with him and his excuses, which had now gone on for a week, I called Capital One that evening, and had the $363.73 charge reversed, and the money was put back into my account. Now, Capital One was going to deal with him. I did however, receive a check on the previous Thursday,for $59.99, and promptly deposited it into my checking account. My worst nightmare is now over, and I have gotten all of my money back! The phone number of the people who set me up with this scam, is (818) 812-4952 ("Appliance Repair"), This whole operation of theirs is a scam, and they all should go back to Eastern Europe where they came from, and scam their own people!!! By the way, I just called the above number, and the voice mail voice sounded American. it's the Prima Appliance Repair Inc., people who scammed me, and I thank God I have all of my money. I would never recommend these people to anyone, as dealing with them was nothing but a business nightmare! If I had more time, I would take them to Small Claims Court. But being 75 years old, I don't need any more headaches before I go to the next world. Thank you for your time.