Finyl Vinyl Building Products

Excellent price, lowest bid and installed in 3 weeks. Only reason I didn’t rate it A in punctuality is due to the fact that they delayed my original installation date due to parts being unavailable. Once I contacted the owner, it got resolved immediately and installed two days later. The installer even installed some hooks and doorstops that I provided. Overall extremely satisfied.

Very satisfied with gate and installation. Pictures of old and new are attached.

Had used to replace a large back alley gate, so called Finyl Vinyl for quotes on Monday. Scott came and took measurements then gave me quote options on Wednesday. Said they could install in one week on Thursday. I ordered two gates. Called on Thursday to tell me the installers were hung up on another job and rescheduled for Saturday. Saturday morning two old gates were removed and new ones installed. Very professional in all respects. Pictures of the old and new gates are attached.

Mike came out in the rain with an umbrella, measured the wall and gave us a quote on time and said it would be done before our party. Ulysses and his brother Christian came out and put the wall up in a matter of hours. It looks great. Thanks Finyl Vinyl!

Everything started out fine. Scott from Finyl Vinyl came out and went over the details of the install. Quality looked good and price was good. I scheduled them to install 2/16 between 9am-11am. They sent me emails and called to confirm my appointment. And here we go... 2/15 mid-afternoon: I got a call from Finyl Vinyl and they told me they would be delayed and come 2/16 1-3pm. I said ok. 2/16 at 3:14pm: 14 Mintues past appointment. I call Finyl Vinyl. They said they are another 1-2 hours out. Why didn't they call me to tell me this? We reschedule for 2/17 2/16 at 4:42pm: Finyl Vinyl calls me and says they can't do 2/17. We reschedule again for 2/19 at 7-9am 2/19 at 9:01am: 1 minute past appointment, I'm not waiting this time. I call Finyl Vinyl. They tell me the installer is 45 minutes out. Again, where is the call? 2/19 at 10:40am: Well past 45 Mintues. I call Finyl Vinyl and ask to speak with someone in charge. I get Marie. She tell me the installer is 20 minutes out. I tell her that 1 Hour and 40 Minutes ago the installer was 45 Minutes out. 2/19 at 11:30am: Finyl Vinyl main office (Marie) calls to confirm installer has showed up. Nope. No one is here. 2/19 at 12:10pm: Installer shows up (Ramiro). 3 hours after appointment window (7-9am). 2/19 at 5:30pm: Installer leaves. Project is not completed. Not happy with the install so far. (See Pictures) 2/20 at 7:10am: Installer shows up. I talk with him about poor installation. He assures me that he will fix it. 2/20 at 11:20am: Installer "Completes" project. I'm not happy with tape and spray paint to cover up bad installation. 2/20 at 11:50am: Installer leaves unpaid to get to another project that he is behind on. 2/20 at 12:02pm: Call main office to complain. Asked to speak to manager. Talked with Alvaro. I tell him of all the issues. He asks for pictures 2/20 at 12:12pm: Sent pictures of bad install. (See Pictures) 2/21 at 4:00pm: Alvaro called and said he didn't get pictures. Figured out it was my fault (wrong number) and sent pictures again. Alvaro responded that he would talk it over with the team. 2/22 all day conversations with Alvaro. 2/23 at 7:45am: Installer (Ramiro) shows up to fix the fence. 2/23 at 9:45am Installer leaves. Work is finally done.

FANTASTIC! If I had more fencing to do, they would be the first I'd call!

They did a great job. The thing that stood out was the professionalism and the dedication, and doing it right.

This experience with Finyl Vinyl was absolutely fabulous. We located Finyl Vinyl through Angie's List, phone contacted them directly and stopped by their Showroom to see the actual products. Finyl Vinyl manufactures their own vinyl products locally (Huntington Beach, CA). We were very impressed with the knowledgeable and professional employees at Finyl Vinyl. An appointment was set for measuring and was kept promptly by Mike. A diagram was made, contract was written and pricing was specified (with Angie's List discount and Senior Discount) for the manufacture and installation of vinyl front porch railings. It was specified that manufacture would take about 5-6 weeks (no problem). Leslie called several times during the manufacturing process with updates. Leslie then called and set an installation appointment. Carlos (installer) arrived early, introduced & identified himself, explained everything that he was going to do and promptly began work. Carlos is very friendly, courteous, professional, knowledgeable and definitely a credit to this company. We are extremely pleased with the product, the installation and the end result of our new front porch railings. A big "thank you" goes out to Don Barlow (Owner) and his entire, fantastic Finyl Vinyl team. We will absolutely recommend Finyl Vinyl to everyone that inquires as to "who did your vinyl front porch railings?"

I was so impressed from my first call until their team came to install. They were timely and very careful during the installation. They cleaned up and made sure that they checked all their work.

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 Installed privacy fence, 55' long:  tan, custom 6' high, open picket, scallop top.  Also, two gates, same height and description.

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Great service and excellent product. Everything went smoothly from getting quote, to scheduling install to the actual install itself.

This is the second time we have used Finyl Vinyl and as with the first experience,  they came out provided an estimate and delivered quality work on time.  I would use them again.

fine

Everything went well. Their bid was very slightly above the others I received, but I wanted to work with a provider based in my city and I liked their product better.  Installers arrived on time and finished early. I will call them again when I replace my other gate in a year or two.

Went great - got estimate and a couple of weeks later had fencing installed - clean and precise. Great job

We checked around at several reputable fencing companies and Finyl Vinyl offered us the best pricing. The quality of their fencing was great and they were always quick to respond. They even were quick to respond to a last-minute decision to change the fencing material.

They did exactly what they quoted and it looks great!

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I am very impressed. There was a front office miscommunication, and the installer was originally sent out (on a Saturday, and accomodation to my schedule) without the gate. I contacted the company, and despite the office being closed, they got the gate and had the installer pick it up and come by later in the afternoon to instal it. I don't think I would have wanted to if I were him; it was very hot that day! But he got it in, it and the panel and the fenceposts are beautiful! They make the rest of the neighbors gates look sort of shabby. Really good company.

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Finyl Vinyl built great quality gates for me that I think are beautiful, but they made them too narrow, resulting in large gaps.  My experience with their company to get this addressed properly was a horrible ordeal.  My experience with Finyl Vinyl was filled with lots of calls to different people, lack of appropriate communication, and repeated mistakes on their behalf.
I could have had a great experience with Finyl Vinyl, and I think any can have a great experience, except that I didn't feel their product that they sold to me on paper was what they delivered.  Here are the keys to a successful experience buying gates with Finyl Vinyl:
1. Accept up front that their products are intended to have a 3/4" gap between posts/gates or between gate doors.  This may end up being 1" or more, and their default response will be to install gap guards.  If that does not seem acceptable, discuss with them up front what your options are should the product not meet your gap expectations.  
2. Accept that your appointment may be repeatedly pushed back (this is common in many contractors)
3. Accept that you may have to have them come back multiple times (their installers are very pleasant and helpful, but they don't always get appropriate direction.
Here are some highlights and problems with Finyl Vinyl based on my interactions with them after my gates were installed and I was displeased with the gaps -- which I could stick my hand through on all sides:
There is no one in charge overseeing a customer's job.  FV has sales people, installers, and schedulers and phone/customer support.  Not one of them is in charge of a customer and rarely knows what the other group is doing.  This is by far the most frustrating and caused me the most anger:
- On my first call to customer service, I acknowledge that gap guards would be fine for one gate, but that I wanted someone to come measure for my double gate.  I was sent installers -- they installed gap guards on the wrong gate and admitted that they could not measure -- only salespeople
- I called customer service to inquire about getting some one to measure.  I was told to call the salesman
- I called the salesman and asked him to come back out and look at the gates.  I asked when he could come out and I was told to call his scheduler
- Salesman came out to measure (see below) and felt that gaps of over 1" should be OK with gap guards (fillers).  I said I felt the door was made to small and that I should not have to live with that mistake.  I asked for a new door to me made wider.  Salesman left and told me customer service would call me
- Customer service called to tell me that they were going to pick up doors and work on them same day and return.  I asked what they were going to do.  She said I had to call salesman
- Called salesman and he said they were going to take apart and put in wider pieces.
- Doors got picked up on Fri at 7:30 AM.  No one called and doors were not returned.  I called and got after hours phone service.  I demanded that they call and give me status.  No call.  I had a 7' opening on the side of my house where I live on the corner of a busy street.  I could not let my dog out and felt unsafe.  I had to build my own barrier -- not reimbursed for my time or parts either.
- I got a call from another customer service person the next day and said tehy doors would be installed between 11am and 12:30.  Finally, at 4:30PM, the doors were installed.  The installers did a great job, but I was already to upset at the company.
Other Issues that can be overcome if you ask the right questions:
Their sales people are not up front about issues such as the gaps and what the customer must accept.  When the sales person came out to relook at the gate, I stated that I didn't think their sketch rendering was reflective of the real world gaps.  I noted that I knew it was not perfectly to scale, but I felt the rendering of the gap was unrealistic for what they expect the customer to accept. In my case the sales person said to me, "Well maybe I should not be doing drawings."  I was floored, but replied that they should be honest and write down 3/4" on the gap between post and gate.
Don Barlow Called
Don Barlow (owner/president) called me on Saturday (the day after the gates were taken) and had no explanation for why I did not receive a call.  This goes back to no one being in charge or thinking about the customer and the overall operation.  Each group is a silo (sales, customer service, installers) and has no idea the overall operation and goal.  
In the end...
Finyl Vinyl did deliver appropriately sized doors.  Their installers did put gap guards on all gates.  They did fine tune the gates and yes, the gates are beautiful.  However, no customer should have to go through what I went through.
You could be happy with Finyl Vinyl, but it's up to you to make sure you know what you are getting and make sure you have a contingency plan worked out with them if something doesn't get done the way you want it to be (or as you felt you ordered).

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