Moon Appliance Repair

It went very well.

unknown

11-7-2014

What a blessing! I not only will call them again but plan on passing their excellent service on to family and friends! In this day and age where service is not only hard to get but often you are left confused, taken advantage of, swindled or even given the feeling you were lucky to have been graced by their presence! But...Moon Appliance Service was a breath of fresh air!!!

Last weekend I discovered a small load of laundry hadn't gone through the wring cycle. I tried to re-set the machine and try it again and discovered the problem. I remembered that I had the machine repaired once before, a few years ago, for the same thing. Back then the repairman said the washer was a great design, simple to work on but that the and quot;couplerand quot; was the weakest part, by design unfortunately. He had said that the washer would last many more years and it did. I had a feeling that this part had broken again. Unfortunately, I couldn't find the receipt for that repair in my files in order to call him again.

I called Moon Appliance on 11-6-14 asking if I could make an appointment for the following day, she (Mrs. Moon!:) said, and quot;Sure!and quot; Seriously, where can you get next-day service for a $65.00 service fee? Bob arrived on time, was pleasant, articulate, and worked neatly. He guessed the problem, said he had the part on the truck and told me approximately what it would cost me. He removed the old part and showed me where it had broken. It was the very same part which had broken before.

He then showed me the new part and also showed me a section which had been re-designed with metal instead of plastic so should last much longer! He didn't need to take his time to show me this but I'm glad he did and he did reiterate what the prior repairman said, that my machine was a solid, well-made workhorse that'll last at least another 10 years!!! Happy Me!

Bob Moon, if you happen to read this...Thank you again!

He's great, dependable and inexpensive. Rather than replacing the appliance, he general can fix it. If he can't, he will recommend replacement and he'll even recommend friends.

.

Prompt, efficient, friendly, got the job done in good time. $65 service call $10 labor $42.95 flame control for dryer. His wife came with him which was fine. Also had him look at a 42 year old built in oven and concluded it was not worth fixing, parts unavailable.

(see above!!)

Bob was able to come to my house a day after I called (compared with two or five days for other companies) and completed the work for $65 compared with other companies quoting a minimum $100 fee to come to my house and an additional fee to fix my refrigerator. I would definitely call him again if something happens to my refrigerator.

We had a unique problem with our oven. Rather than charge me to come to
my home for an evaluation, Moon appliance called me, asked me a series
of questions -- trying to troubleshoot our unusual problem. We gave him
information, he researched our problem on line, again called me back a
few days later with a solution. We scheduled a time for the repair, he
showed up within the time range he gave us, fixed the problem, and was
on him way in no time. He did a great job.

we had gas top stove which did not always light We thought we were going to have to replace the unit but would have cost us a minimum of $1200.00 This was a cooking top type.

Bob Moon arrived punctually at the agreed time and went right to work diagnosing our refrigerator problem. He charges a $65 service call fee plus parts and additional labor as needed. He was at our house for a little over an hour and he fixed the problem. He charged us only the $65 service fee which we thought was fair. He is knowedgeable and we would use him again.

It went great. We have used Moon Appliance Repair a few times. Bob is always responsive, on time, and very honest. He's a friendly guy who really wants to help. He's repaired our vintage stove and unlike many other appliance repair people, he knows all about it and how it works. He doesn't try to upsell or use scare tactics to get you to do more than you need. He fixes your problem, charges you fairly, and treats you well. It is a pleasure to do business with Bob.