Reliable Roofing

Project went from a re-shingle to a complete tear off. Justification for the tear off made by David and John was that the substructure would not pass inspection, which doubled the price. They provided photos of what a solid substructure should look like. After tear off and replacement, some of the same issues remained and the roof looked nothing like the photos shown, but the roof passed code inspection. Demonstrated craftmanship was not consistent with the photos shown to me. I feel as if I paid for unnecessary work. Greg A. was very responsive to my concerns and did everything he could to relieve them. John as a project manager did not communicate well and was at times not responsive, so Greg A. stepped in to that role which was appreciated greatly.

Buyer beware....I am not totally convinced that all the work performed was 100% necessary.....

DO NOT DEAL WITH THIS COMPANY!!! I am a senior woman and they totally tried to take advantage of me. The sales person, Artin A. told me that I needed a total roof replacement instead of a repair and that the material they use is Owens Corning and that Reliable was a Platinum contractor so that included the best warranty Owens Corning has, which in fact they were just Preferred so the warranty is much less. When I questioned Artin about this he told me that Owens Corning hadn't updated their list and that they were absolutely Platinum. He also told me that there would not be any additional charges. After they took off the old roof they sent another person who then informs me that the wood decking also needed to be completely replaced and of course MORE MONEY, a typical bait & switch tactic. Since they took off my roofing I obviously had to go with it. He then goes around the house and tells me I needed additional work done under the house and then noticed the leak on my ceiling and harassed me about getting it fixed telling me that it was black mold and if I didn't get it fixed immediately I didn't care about my family. So of course this would cost MORE MONEY, additional 12k to get it fixed. He arbitrarily sent someone to supposedly test for asbestos on my ceiling and put up a plastic sheet. When I informed him that I was't going to have Reliable do the asbestos abatement and repair work he again tried to make me feel like I didn't care about my grandson and that I still had to pay for the testing. As it turned out my homeowners insurance took care of the problem Bottom line is GO WITH ANOTHER COMPANY!!!

This was a rather long project of 29 days that was only going to take 3 days. They found additional sheathing issues that greatly added to the length of the project, which still was completed within the re-drafted work order timeframe. The demo work to remove 2 roofing layers took about a week and then it was determined that the original sheathing was sub-standard and needed to be replaced or recovered where supports would allow it. That took another week plus to strip off the old sheathing and re-lay new OBD radiant barrier sheathing down. It was messy, but the crew did a good job of containing most of the debris. Fortunately, I covered the contents of the garage before the demo work began. I would recommend that the demo workers place a barrier between their dump truck and the house on all subsequent jobs to keep the debris from damaging things like the garage door, walls, etc. In their haste to complete the job, they may have bypassed that option when doing our home. This was probably the only flaw in the process. The workmanship on the new OC Cool Roof is spectacular and there is a noticeable difference with temperature heat reduction after the job has been completed. They also installed 2 new dual-pane frosted glass skylights that look superb and diffuse the light and heat very well. Alejandro and his associate did excellent work in completing those skylights as well as fixing/finishing the interior drywall, replacing and painting several different fascia boards and other small but necessary details. The whole job looks stunning. Thanks for the great work.

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They did not even follow the industry standards for such a job.

Very professional. Answered all my concerns and worked with me on price and time to start Old roof tear down and removal. Very neat, courteous, and on time. New roof is beautiful, energy-effecient. reflects sun to keep my home cooler in summer. My home looks younger than ever. I would give "RELIABLE ROOFING" Tony S. 6 Stars! Happy customer Judy Klement 728 W. Main St., Santa Paula.

I have a disability and I requested to have the railings installed first, they put in the wrong color of material. The workers were great but the project manager was terrible, I have called them multiple times to come back out and with no success they haven't called me back. They left piles of concrete and dirt in the backyard for 2 weeks.

Finished the demo, grading, and pour in three days from when the start date that we agreed on. After the concrete was cured enough to be used, the iron wrought gate I ordered was installed in two hours. Bonus , they even provided a lock set!! Reliable also has flexible payments and surprise, surprise financing is available. Beat/matched other quotes.

Excellent job. very professional. Clean, courteous hard working team of workers.

nothing

Good and honest

Yea

I had my roof repaired by Reliable Roofing Co. which I totally regret hiring. The screws and nails missed the studs and punctured a hole in the plywood. The solar panes I had before was reinstalled all wrong.

This Company should have had 5 stars if it werenâ t for self inflicted wounds. I did not have an easy re-roof...lots of old damage...but a couple bad decisions by worker bees almost turned it into a nightmare...However....The Customer Service was Exemplary! Kudos especially to Arthur, my contact person. He handled every problem....and there was more than one..... very professionally, efficiently and was always very reassuring. So the guys at the top are exceptional... took care of every problem with no hesitation..... My job was a total anomaly.....unexpected situations that normally would not present under normal conditions ( weather ... hidden damage). But it happens... Itâ s the way the company handles the problems that totally impressed me.. And the end result was wonderful....

Responded Quickly every time I had questions

Start to finish was a great experience. The crew was on time and finished quickly. Very friendly and courteous. Customer service was great. Will use Reliable Roofing again for sure.

Very good!

Hank and Sam are fantastic managers. Wonderful to work with. Honest caring hearts

Excellent customer service. Hank and Narek are very professional and friendly, they answered to every single call. I will give them more than five stars if there's one. workers were also very friendly and professional. I highly recommend this company.

Great Job!