GENEVA FLOORING

Went Great. Can not say enough how easy they were to work with. We interacted with them for over a month between three different projects and areas of our home. Lisa and company were great at the showroom. Answered all questions, researched options, gave us demo materials to take home, and even special ordered samples for us. Nuno was excellent as an installer. I am picky down to the details. I like return ends on my shoe molding. I explained this detail and they executed it perfectly without question exactly the way we wanted it. They figured out solutions to three different problem areas and each worked out well. The installers were prompt, easy to communicate with, and cleaned up after themselves. I recommend them for any flooring project.

We had three contractors come in and bid to replace our living room carpet with hardwood. Geneva's bid was in line with, but somewhat cheaper than the others. They know their material, and paid good attention to detail. We haven't yet proceeded with the project, because other things came up in the mean time.

This required sanding, staining and 3 coats of protective coating. I called Geneva and they responded promptly by setting up a timely appointment to review the job and provide a quote. A small job, but they were very attentive and responsive. After a thorough explanation of the whole process, we agreed to a price and set a date and time. The day before the date set for the work, they called and confirmed the arrangements. The workmen arrived on time and aftyer explaining their plans and the time frame involved proceeded with the work. All went as planned. They excercised care in safely moving the furniture and carefully sealed all cabinets and features to protect from sanding dust. The time frame was right on and the furniture, etc was restored in place as planned. We are delighted with the results. Follow up was prompt to assure that we were satisfied. All OK on all fronts.

My friend had a bamboo floor from Geneva Floor last year, and I was so fascinated with that particular floor. So, I contacted Geneva Floor and asked to do the exactly same bamboo floor in my house. After closing the mortgage, they put bamboo in the house for acclimation for three days. After that, they installed carpet/tile/vinyl along with preparation for hardwood installation. After carpet was installed, I found out that the lines on the carpet is not aligned with the wall. I reported the problem. They told me the wool carpet was not straight from the beginning and reworked the area to straighten it until I satisfied. After they installed bamboo hardwood floor, I found that there are about 10 gaps between the wood which is wider than credit card, and there are more than 10 gaps which I can slip a paper. I reported the problem, and they said that because it is glued down, they suggested to do the plank replacement first to see if I would satisfy with it. But, they also told me that they cannot guarantee that it would become perfectly fit in such a way that I cannot slip a paper. They told me that it is a hardwood bamboo problem, and it cannot be as perfect as my expectation. They told me that they should have told me that before the installation, but forgot to tell me because I already chose the wood when I contacted them. After two or three days since I first claimed the problem, we went to my friend's house (where I was fascinated to the bamboo floor) to see how good it is in my friend's house, and it was so good that we cannot find any gap that I can slip a paper. After seeing my friend's house, they told me that they will claim to the wood manufacturer that the wood doesn't fit each other, and told me that they will do whatever it takes to make me happy. They mentioned that the company is sold to another company several months ago, and it is possible that they changed the manufacturing process. Two days later, we met together again, and they suggested to entirely remove the existing hardwood floor and install new engineered stranded bamboo of their choice in the first floor. The new engineered bamboo has click system that guarantee to fit tightly together. It also has wider width, so looked better, and about $1/sq-ft more expensive than the original hardwood bamboo. They didn't charge anything extra to me for this new work and sent new installer for this work. The new installer had pride in his work and informative to the details. He finished the work up to my expectation, and the new floor doesn't have gap anymore. They also put a new baseboard without extra charge. The whole installation took about four weeks because of the issues on the first work and the rework. I wish it was good from the first place, but I'm satisfied that we came to an agreement, and the errors are corrected. I can say for sure that Geneva flooring worked with me until I was satisfied. They corrected all the errors that I claimed. It was a good experience.

Nuno, Andrew and Carlos arrived on time each day, were very professional, and did an excellent job on the laminate flooring. They were very pleasant and a pleasure to deal with.

Everything was wonderful! They were able to find the type of flooring that we wanted for half the price, and the installers did an amazing job. The two ladies who run the business are very detail oriented, and it's evident that they want the business to be the best that it can be. Furthermore, a pipe burst a second time, and they had to come out once again. However, they only charged $100.00 for the labor when they could have charged much more. Ultimately, they are an exceptional company, and I would unconditionally recommend them.

It was excellent. The owner was very detail oriented and involved during the project. Ultimately, they did a great job with the installation.

Initially we thought the company would work out great. Lisa was very responsive and came out the next day to measure our floors and discuss what we wanted. We went over everything in detail. Lisa then sent us the quote via email, so we had everything in writing. I called her back and told her it looked good and we wanted to proceed. We set up the installation for the next week. On the day the flooring installer arrives to begin the work, hebrings the wood in to our house, and physically sets up to start installation. I leave my house and exactly five minutes later I receive a call from Lisa to say she made an error in the WRITTEN bid she gave me, which we had already finalized and accepted, and it turns out we need DOUBLE the material and labor she originally told us, raising the price by $1,300.00. I could not believe it, the installer is already in my house, with the timber on the floor. We had gotten several quotes and had we known the correct quote amount, we would have gone with a different company. The price difference between the company we are now using and the new, more expensive quote from Geneva is no where near $1300.00. Geneva Flooring is the first company we have ever come across in all our projects at our various properties that was not willing to honor their original bid in regards to an error on their part. We agreed on a project, a price, and had begun the process by having the installer and material in our home. They did not even offer to meet us halfway, not that we would have continued doing business with a company that has shown itself to be so unprofessional. We have been greatly inconvienced because our flooring instalation has now been pushed back several weeks as a result.

The repairs went well, but I wouldn't use any third parties hired by Geneva. Ultimately, Geneva is a decent company to work with so long as a third party isn't involved in their business.

Everything was done well and on schedule. The owner was very responsive and gave good advice, and I am still happy with the floors two years later.

It was very easy to work with Geneva Flooring. They were professional, polite, and their price was comparable to other companies that we contacted.

I liked the fact that I’m about two miles away from where my rental is, and they offered to meet with my tenant and discuss things. So I didn’t have to go down there a number of times. They really did do a lot of work for me that I appreciated a lot. They are very customer oriented. They go out of their way to do whatever they can to accommodate you. I had a good experience with them. I don’t know if their price was good or not because I didn’t do a lot of shopping around, and it was kind of a different situation because of the location. I will use their services again in the future.

The price was very reasonable and actually more than $1000 less than another estimate I received. The guys that did the installation were nice, polite, and professional. There were a few misunderstandings with trim and who was doing what, but Judy was extremely responsive and pleasant about getting it resolved. I am a bit compulsive and made lists of all of the little issues that I wanted resolved. I did share this list with the installers, and they did resolve most of the issues. However, there were quite a few little odds and ends that they did not do, and I just got tired of asking. I probably should have walked through with them every item on the list, but I also feel that the workers should have referred to the list and marked all items off . But overall, my complaints are small. The company was great and they did a very good job with good customer service.

It was top of the line. It was all really good, from the beginning estimates to the final product. We weren't here when they put it in but when we got here it was just beautiful. The owner was extremely helpful, informative, and available.

Everyone was very cooperative & helpful. Work was accomplished as scheduled. Everything was very professional.

Lisa came right out and measured the area. She then made some suggestions which we went to their store to view. We picked up some of the suggested wood and brought it home and found it really didn't match. We went back to their store with some of our old wood and just tried finding a good blend. With Lisa's help (and patience), we finally found a wood which would blend well. They scheduled installation and Nuno and his helper came right on time and proceeded to install the floors and new baseboard. We couldn't believe how hard and quickly they worked. They cleaned up completely each night, so it really wasn't any inconvenience in our lives. Our floors look absolutely beautiful and we would recommend Geneva Flooring to anyone wanting hardwood floors.

They are very professional and explained the process in great detail giving us all options with varying costs. We will definitely use them in the future.

We had a great experience with Geneva Flooring. Judy, the owner, was wonderful to work with. We initially visited her showroom and decided on the beautiful doussie African hardwood. Judy visited our house and explained the process and measured all of the rooms. The installers, Ken and Dave were experts and extremely professional. During the install, they encountered problems with our floors and walls but came up with great solutions in all cases. I especially liked that they got our input when they encountered issues and gave us more than one solution. Ken and Dave communicated wth us daily walking us thru the work they had completed that day and letting us know what would be completed the next day. We scheduled the install right before Christmas and Ken even worked on Saturday and Sunday to make sure that the work was completed before Christmas. Everyone is amazed at the beauty of the floors and the expert workmanship. I initially chose this company because of the great reviews on Angie's' List and I am glad that I did. I highly recommend this company to anyone looking for high quality products and workmanship.

The job was professional from the 1st stop at the store all they way through to completion. Judy was very easy to work with. The installer, Nuno and his crew did a great job. They cleaned up each evening and were there each morning as scheduled. The wood had to be ordered and it came in on time, the job came in at a little less than estimated, and the job was completed as scheduled. The floor is beautiful. We would certainly use this company again.

From the very beginning, Judy went way above and beyond. She spent quite a bit of time with me over the phone and email to inform us of all our flooring options and gave us competitive quotes on many different species and installation options. Her store has a huge selection. I totally recommend Geneva Flooring!!

Excellent job. Judy was informative, easy to work with and got the project done. Nuno and his assistant were very professional, caring and paid attention to detail. It took three days, and cleaned up at the end of each day.

It went very well. Discussed in detail how the floor should be installed with the installer (Nuno Barbosa) before installation commenced. The boards had various grain patterns, so some time was spent discussing how to position some of the boards. The installer did his best to fulfil our requests. The job took 4 1/2 days because the installer did not want to rush the job. We requested a bid from another installer, but chose Geneva Flooring because they were more responsive and were able to install immediately after we placed the order. The installer determined there was no need to remove the vinyl tile in the kitchen, so the cost of tile removal was deleted from the invioce.

Lisa Wells came over and gave me an estimate and assured me that I would be happy with both the results and their service. She was exactly right! Dave (the installer) was very conscientious, let me know when he would be coming and what he expected to accomplish each day. The new wood on stairs and landing were installed first (easy for me as there was no disruption or major furniture removal), When it was time for the refinishing, Dave moved all the heavy furniture out of the rooms and carefully hung plastic over all openings to protect the rest of the house while he did the sanding. When he was finished, the existing floor looked as fresh and perfect as the new flooring. The staining and urethane process took 3 days, but new and old flooring mesh perfectly. Dave left his equipment each day, but it was never in my way, and he always cleaned up everything else. I couldn't be more pleased with the results and plan to have them begin on another project as soon as Dave is available.

They did excellent work of installing the hardwood floor. The job cost me $1800. They were very efficient. I would recommend them because they did the right job on time and at the right price. I will absolutely use them again in the future.

Judy at Geneva flooring was very friendly, helpful and responsive. A very good expereince. I will highly recommend them