Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Roxi P.
07/2007
appliance repair
+ -1 moreI called the company and spoke to a Supervisor (Josh) and explained that yes I did sign for the package but since the box did not appear to have any noticeable damage I did not open and inspect before leaving the premises. Josh was as terse and brief in his answer as the email response. Not willing to do anything to help me. I explained that I was out $270 plus shipping of $70 and have only a damaged sink to show for it. He would not budge and explained that I should not have signed the release without inspecting the package. I pointed out that we have no idea if the damage occurred during shipping or if it was defective at the onset. He again refused to budge and at this point I have no resolution whatsoever. I'm APPALLED at this companies refusal to rectify the issue. and would caution people to BEWARE of shopping here - even if the prices are cheaper. If I had purchased from another store I may have paid more, but at least I would not have a defective product and no refund.
Description of Work: This is an on-line retailer. I purchased a Kohler Cast Iron Sink for $270 (cheaper than what I had seen in local stores) I also purchased a Danze Faucet that was $100 less than in stores. They came in two separate shipments - the Faucet arrived via UPS and was exactly what I expected. The sink was shipped via Freight due to it's weight I suppose. When the freight company called to arrange for delivery of the sink it became apparent that it was not going to be easy to schedule. So I drove down to McCook IL to pick it up directly from the shipping facility. When I got the sink home and opened the box I saw that one corner rim was broken off. I contacted PlumbingSurplus via email and filed a "Request for Return". The reply was terse and brief. Basically, I signed for the package therefore they would not be able to refund or exchange the product.
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$580
Contact information
PO BOX 4786, Riverside, CA 92514
www.plumbersurplus.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
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Service Categories
Appliance Repair
FAQ
PLUMBINGSURPLUS.COM is currently rated 1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
No, PLUMBINGSURPLUS.COM does not offer free project estimates.
No, PLUMBINGSURPLUS.COM does not offer eco-friendly accreditations.
No, PLUMBINGSURPLUS.COM does not offer a senior discount.
No, PLUMBINGSURPLUS.COM does not offer emergency services.
No, PLUMBINGSURPLUS.COM does not offer warranties.
Contact information
PO BOX 4786, Riverside, CA 92514
www.plumbersurplus.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM