Swift Appliance Repair

Our dishwasher was running its dry cycle too long. Our home warranty company assigned Swift Appliance Repair to the job. During the first appointment, the service person said that a part had shorted out, and that a new part would have to be ordered. We waited a week. At the second appointment, the service person again said a part had shorted out, and that a new part would have to be ordered. He left again, with no time frame for his return. Except this time he disabled the dishwasher completely, making the unilateral determination that we could not use it without the shorted part (it's still unclear whether he means it's impossible to use or would be a potential fire hazard). He drew this conclusion despite the fact the dishwasher was working before he arrived, and despite the fact that he he had already examined the dishwasher once before, and did not at that time see fit to disable it. I hired a new company this morning to do the job so I will not be out a dishwasher for the foreseeable future. After that, I called Swift Appliance to cancel the job and ask that the service person come back and just put the dishwasher back as it was. Total refusal. Not possible. Now the story was that a ribbon broke and the dishwasher was ALREADY broken when he got there. It's always a little risky to use your home warranty. The companies that get their business this way are often, well...there's a reason they aren't getting business other ways. BUT, I admittedly did not anticipate that they would make things worse. Or, I guess I had the option of waiting indefinitely without the use of a dishwasher, and then they might replace parts and fix everything? No thanks. In any case, disabling my dishwasher (and then refusing to correct it) is not their call to make. That service person isn't the fire marshal, nor is the dishwasher his. I highly recommend steering clear of this company.