Blue Moon Closet Systems

We had a good experience with Blue Moon Closet systems. We got estimates from 3 places (including Bluemoon, one from Home Depot and another Closet company) for a custom closet installation + closet door replacement for our master bedroom. Why did we choose Blue Moon over the other two? 1). Their sales style was different from the other two. Both Home Depot and the other company, after measuring our closet space generated a closet design (in one case using some software in their laptop and Home Depot's case 'hand-drawn' !) and gave us a price quote right away. It seemed very professional and efficient, however, they kind of expected us to commit to working with them right away by giving a deposit. Without a deposit they refused to even share the design with us. We have no idea why, it was a standard reach-in closet and the designs were nothing fancy. Overall, we felt put off by this kind of sales tactic. Blue moon approach was different and very straight forward. Katie came in to measure our closet. After that, everything was over email/phone. They shared the first draft of the design within 3 days over the email with all the material choices AND price estimates. We suggested some modifications over email , and they revised the design and shared the new one and revised estimates. There was no fuss over 'not sharing the design unless we commit' ! Overall, this gave us enough comfortable time to think over the design (with estimate in hand). 2). Their quote also came in lower than the others by a reasonably significant amount for pretty much the same design. After sales experience with Blue Moon After the installation of the closet & door (Contractor's Wardrobe Trimline series door), we saw that the door handles were missing and we also needed some rubber stoppers where the door touches our baseboard when it closes. They were pretty prompt in responding to it. Seems the Contractor's Wardrobe door didn't ship with the handles (they were supposed to according to the brochure). In any case, they managed to find some handles from their stock and came back to get it installed along with the rubber stoppers. Overall we were happy that they responded promptly to this without delays.

I emailed Bluemoon Closets on June 8th and sent follow-up email on June 17th as I hadn't heard anything back. Yollette apologized and said she would forward my email to Uke (the owner) immediately. Uke sent me an email on June 18th with a proposal. A few emails were sent back and forth to answer my questions. I took some time to make my final selections and sent Uke my acceptance of the proposal on June 28th. The install was scheduled for August 14th. Uke came out on July 11th just to field verify the measurements. He was on time and was impressed that the measurements I provided were accurate! The installers arrived at the scheduled date and time and were very friendly and professional. I work from home and they were very respectful when walking past my desk when carrying equipment up and down the stairs. Everything was completed in the time they said. They allowed me to inspect everything and did not seem impatient to leave as I was asking a bunch of questions and had them adjust the closet doors one more time. A week after the installation I noticed a small scratch on one of the mirrored doors but actually forgot about it because it wasn't really that obvious and I forget things easily. I was so surprised when the installer from Bluemoon called me sometime in September and said they would like to schedule a time to come out and replace one of the closet doors. That was when I had remembered the small scratch and I was so impressed because I had never contacted them about it but their inventory people had made a note of it when they had received the order. The installers hadn't even known about it either or noticed it when they were installing it. That just shows that this company cares about the quality of their work and the products they sell.

They may not be the cheapest but I would use them again in the future.